Identity Verified Thinker in Business / Leadership / Leadership Principles
Reut Schwartz-Hebron
Reut Schwartz-Hebron
President and thought leader of KeyChange Institute (www.KeyChangeNow.com). Key Change Institute is a national organization that provides groundbreaking performance improvement and business execution consulting services rooted in brain science and experience-based learning.
 

Categories

 
Close  

Can You Outsource IT Change Management?

Oct. 16, 2012 9:13 am
Keywords: None

It is imperative to have IT change done by people in the organization.

In IT in particular (we find it to be one of the trickiest most illusive change implementation challenges) the answers for successfully implementing change are surprising.

Here are some myths I find you don't need to worry about:1. You don't need the initial support of senior leadership to successfully lead change management.2. You don't need senior leadership to emphasize the importance of using the new technology.3. Usually you are already doing a fantastic job designing the system - the reason people are not adopting it isn't because they really need you to make the million changes they are telling you they need after the fact.

The question can be generalized, but I'm going to keep using IT as an example although similar points can be made for other implementation efforts (M&As, cultural change etc.).

Let's say that you developed an IT solution for a company that would be worth a lot more to them if everyone in the organization actually implemented it, but people are not using the system. This is a tough challenge, but in my experience one that, with the right approach, can be done with great success rates.

What has worked for us:1. Gain access to smaller units instead of trying to influence everyone in the organization at once. Implement the IT system at any level, that will lead to noticeable results.2. For #1 to be of value, you need the results of your initial showcase effort to be: a) tied to an organizational goal (like saving money/time/confusion etc., which I'm sure a new IT system does); b) show that as a result of using the system, the goals are met to some initial degree.3. You need people to use the IT system (this part often requires outsourcing).

If we looked at M&As, cultural integration, implementation of Six Sigma processes - the same general principles apply.

I was talking to a CEO in the manufacturing industry yesterday and he was jokingly suggesting that it would be really awesome if they would review change experts the same way they review cameras and new digital products. You know, where a third party objective user records a review of what it was like to use it? That would be nice!

 
(Comments disabled)

BestThinking.com to Shut Down Permanently on December 31, 2017

If you want to save a copy of your content, you must do so before the website shuts down on December 31, 2017. We will NOT be able to provide any assistance after the website shuts down. We are available at support@thinkermedia.com only until the shutdown to provide more information and assistance.

It was a noble 10-year experiment, but it turns out that the writers with the best content are the least adept at the tech required to publish under our model, which in hindsight, makes perfect sense. If you are dedicating your life to becoming an expert in your specialty, you don’t have a lot of time left for figuring out publishing tech.

It hasn't helped that we have entered an age of unprecedented polarization and antagonism which doesn't foster demand for a website dedicated to the respectful engagement of diverse views.

Thank you, everyone!

Close
 
 
Latest Ebooks