Several months ago, I started the practice of calling each individual who either requested a connection or viewed our profile on LinkedIn. In one such call last week I was talking with a fellow HR Consultant and she asked me whether I considered adding executive search to my service package. My IMMEDIATE response was that I am not a recruiter. I have been there, done that and have the T-shirt. I have to tell you I responded without any thought whatsoever.
After I got off the phone call I started to think about how I responded to the question. I heard the voice of a potential customer and I immediately had a response. Now let's turn that around for a moment. You are a member of management and a stakeholder within your organization (internal or external) comes to you with a suggestion or a comment, do you equally have an immediate response or do you take some time to consider the request.
The key to success in our organizations in the global workplace is to listen to what our customers are expressing as to what they want. If we immediately dismiss what they are saying we are not helping either the organization or the cutomer.
Listen I fully realize that the tendency is to respond quickly and decisively on items as they come across your desk, but just sometimes fast is not the best response to the customers who are responsible for our organizational success.
Side note: The new connection then asked me to tell her why I was so quick to respond. In this case I related an situation that happened during my recruiting days which was less than ethical on the part of the firm I was working for. Can you likewise provide an INSTANT response as to why you responded immediately to their request.