Identity Verified Thinker in Business / Human Resources / Employee Relations
Mark Herbert
Mark Herbert
Mark is a Principal in the management consulting firm, New Paradigms LLC. His background includes over thirty years of combined C level executive and management consulting experience in high technology, financial services, custom publishing, and not for profits among other industries.
Feb. 18, 2015 7:43 pm
Building A Company Tribe “ In organizations, real power and energy is generated through relationships. The patterns of relationships and the capacity to form them are more important than tasks, functions, roles, and positions." Margaret Wheatley When people ask me what I do I have been known to facetiously say – I build cults, but I think that that particular description can be...  Read More
Sep. 20, 2013 12:31 pm
I admit it! I am a social entrepreneur I want to change the way the world works and how people interact together, especially in organizations. I entered the workforce over 30 years ago in the field we now call Human Resources. I remember thinking as I watched the interactions between management, which I was a part of, and our employees, who were primarily represented by collective bargaining...  Read More
Jul. 9, 2013 11:21 am
Over the last weeks it has been interesting for me to see a number of discussions pop up on blog sites and social and business networking relationship sites that I belong to about the correlation between employee retention and employee satisfaction. The dialogue includes questions like: Is there a direct or indirect correlation between employee retention and employee satisfaction? Which is the...  Read More
Feb. 22, 2013 12:52 pm
The Wrong Paradigm Over the last week or so I have seen three different discussions from colleagues that I really respect that cause me to believe that much of our society and especially the business sector are still chasing what I fervently believe to be the wrong paradigm. In the first instance a colleague posed the question of whether or not an organization should focus on its fiscal...  Read More
Dec. 4, 2012 10:23 am
It has been a while since I have written my last blog post. I have had a chance to do some traveling, interact with a lot of family, friends and clients and reflect. The aftermath of the election continues to be interesting. It would seem that there is a sizable part of the population that is still kind of stunned on the outcome. They were sure that a return to our previous economic models would...  Read More
Oct. 24, 2012 11:08 am
As many know I am not a big fan of the concept of human capital. It is not that I reject the premise of measuring performance, in fact quite the opposite I totally agree with the position taken by BlessingWhite in their new book The Engagement Equation, that true engagement only truly exists when individual’s goals and motivations are aligned with organizational objectives and goals. In my mind...  Read More
Sep. 6, 2012 10:22 am
It has been an interesting couple of weeks. I took my first real vacation in quite a while, kind of. I took two weeks and drove up to our farm in Oregon with my primary thought partner and collaborator. Her name is Freya and she is an 80 pound Rottweiler. She doesn’t say a lot, but she is quite interesting in how she sees things and views her priorities. The last few weeks have been pretty tough...  Read More
Aug. 6, 2012 11:08 am
Your culture can be positive, empowering, poisonous, passive-aggressive or anything in between. Successful companies invest in building a purposeful culture where engagement is a daily priority and shared responsibility of individuals, managers, and executives! © BlessingWhite 2012 That quote from a recent study by international consulting firm BlessingWhite succinctly states what I...  Read More
Jul. 15, 2012 11:28 am
A few years ago I had the opportunity to become certified in what was then looked at as essentially a sales training program. I was working for a credit union at the time and like a lot of other credit unions we found ourselves at a crossroads. Credit unions, properly managed and run, are not banks or banking light. Their primary purpose when they were created was to pool the resources of ...  Read More
Jun. 26, 2012 8:34 am
I realize that there may be several of you out there that wish I would stop haranguing everybody on this topic, but I continue to see evidence that we aren’t there yet. I had two different things occur yesterday that reinforced my viewpoint. A client that I work with quite closely sent me a message that was provided to him as part of a larger distribution of senior managers as a response to a...  Read More
May 29, 2012 3:41 pm
I admit it - I read a lot. I find myself very curious about many things, not the least of which are the viewpoints of other people. Since I wrote my last post things have been pretty crazy. I am working with a client to help build a bridge between philanthropy and businesses as one part of a new model to address some of our issues around the management of health and the delivery of health care. ...  Read More
May 10, 2012 10:38 am
Wow what another interesting couple of weeks. Seems like once again everybody has lots to say about what the other guy is doing and not much about what they will do differently. I am not a huge fan of our current status quo. I recognize that if you gauge it purely by the stock market we are seeing some progress, but I continue see too many things to take a break. A recent study by Maritz...  Read More
Apr. 6, 2012 5:24 pm
If you want to build a ship, don't drum up people together to collect wood and don't assign them tasks and work, but rather teach them to long for the immensity of the sea. -Antoine de Saint-Exupery A colleague shared that quote with me earlier this week and I thought it brilliantly and succinctly summarized the essence of engagement and true employment branding. As those of you who are...  Read More
Mar. 19, 2012 12:58 pm
Almost anybody that knows me or has had to sit through one of my presentations or read any of my books, blogs, or other ramblings knows that I am not a big fan of compliance for the sake of compliance. I much prefer the atmosphere and environment created by engagement, the alignment created when people and organizations share a set of ideas and values and work towards common goals that are...  Read More
Feb. 21, 2012 9:09 pm
Meaningful Change I had an opportunity today to spend some time with a pretty powerful group of people from the KeyChange Institute, I am very proud to be associated with this group and the important work that they are doing. If you look at the situation we face today it is or should be apparent that a lot of our tried and true solutions are failing us. As I have...  Read More
Oct. 7, 2011 4:21 pm
Inspired by a blog post by Seth Godin and preparing to relocate from Eugene, Oregon to Phoenix in May of last year I wrote a blog post I called Completing the Circle. It was kind of about things that you do and people that you touch. At the time it was a very contemplative period. I had lived in Eugene a great deal longer than anywhere I had lived before. It was a deliberate decision, I just...  Read More
Sep. 16, 2011 9:28 am
Our Future Success Depends on Creating a New Model This blog is co-authored with Kathleen Schafer, Founding Principal of Leadership Connections and a leadership consultant and executive coach with over 20 years of experience in the public sector and academia. In my dream the angel shrugged and said, “this time if we fail it will be a failure of imagination,” and then she gently placed the...  Read More
Sep. 10, 2011 12:24 pm
Tomorrow as we all know represents the 10 th anniversary of one of the most tragic events that occurred in U.S. history. The media is already replaying the videos over and over. As with I suspect a lot of other Americans it causes me to reflect back on that day and the days immediately following, it also causes me to reflect on what we have learned in that decade. Perhaps nostalgia is...  Read More
Aug. 27, 2011 10:56 am
I had an opportunity this week to read Accenture’s latest report on engagement. Two things went through my mind - I found it very validating. 90% of what they talk about are concepts and constructs I have believed, practiced, and tried to teach for years. The prescription and my Compliance to Commitment model have a tremendous degree of overlap Every aspiring leader, manager, and MBA...  Read More
Aug. 5, 2011 5:05 pm
I don’t know about you, but I have found that one of the longest journeys I have ever taken is that journey of introspection when I have faced significant milestones in my career and life and had to determine which path to take as I approached the crossroad. As a child who was often ill I got the opportunity to spend a lot of time in my own company, much of it in hospitals and a good deal of the...  Read More
Jun. 20, 2011 6:57 pm
I have had an opportunity over the last couple of weeks to read a couple of posts by Nilofer Merchant on HBR's blogs. Nilofer and I are very much alike except for the fact she is younger, prettier, and more articulate than I am. In all seriousness, what Nilofer and I both scratch our heads about is why organizations continue to hold on to such an outdated view of the relationship between people...  Read More
Jun. 8, 2011 3:54 pm
In my own pursuit of being a torch andfueled by my ADD I listen to a lot of webcasts, read a lot of blogs and generally try to listen and understand perspectives both that I share and that I don’t. Every once in a while you come across some stuff that makes you go wow . I have had that experience a couple times in the last week. The first was reading a blog post on HBR titled People Aren’t...  Read More
May 3, 2011 5:49 pm
Creating a Culture of Execution As anyone who has ever read any of my blog posts, articles, books, or had to sit through one of my presentations knows I am deeply committed to the idea of changing the way that organizations and individuals relate to one another. I believe passionately that commitment is better than compliance, and that creating a culture of true engagement is superior to...  Read More
Apr. 26, 2011 1:48 pm
The Importance of Whole People I have long believed that one of the fundamental problems we have in our society is our reluctance to embrace and implement the concept of working with and managing whole people. In fact a couple of years ago I wrote a book about my experiences as a human resources professional, C level executive , and management consultant and described how I had come to those...  Read More
Mar. 28, 2011 3:54 pm
Failure to Lead We have all hear of the concept of “failure to launch”, but one of our dark secrets from entrepreneurial to Fortune 50 organizations is failure to lead. Failure to lead manifests itself in a number of ways. Sometimes it is the inability or unwillingness of the senior most person or the entire senior management team to clarify an organizations direction. Other times it is the...  Read More
Mar. 21, 2011 8:36 pm
The Power of Synergy We have all heard the definition of synergy- the capacity is greater than the sum of its parts, but it seems like for some reason we are still uncomfortable embracing that concept. After over 30 years as a human resources manager, executive and consultant I still marvel at how difficult it is for us to grasp that win-win solutions are inherently better than win-lose. I...  Read More
Feb. 28, 2011 8:43 pm
I had an opportunity a few weeks back to see a webinar where Stephen M.R. Covey (or Covey Jr. as I call him) talked about some of the concepts from his recent bestseller The Speed of Trust. He mentioned that idea that organizations in their interactions both internally or externally earn either a trust “dividend” or pay a trust “tax”. As we explore episode four of my “Connecting the Dots series I...  Read More
Feb. 24, 2011 1:32 pm
An Absence of Meaningful Leadership I have to say as I watch some of the events playing out across the country I am dismayed and disappointed by what I see as an absence of meaningful leadership being played out on stages across the country. Case in point is Wisconsin. I recognize that all lot of people may see the Governor’s stand on “removing certain collective bargaining rights” as historic...  Read More
Feb. 21, 2011 6:36 pm
Compliance to Commitment A New Paradigm This “series” has been an interesting journey for me and I hope for others. In my first two posts of the “connecting the dots” series we talked about the importance of building and sustaining clear relationships between organizations and individuals and my belief that it doesn’t matter what kind of an organization you are – for profit, government...  Read More
Feb. 7, 2011 11:00 am
Connecting the “Dots” Part 1 I had the opportunity the other day to have a conversation with a colleague I deeply respect. He has been a “social engineer” or change agent for several decades now having worked with major organizations to implement meaningful and sustained change across organizations including Saturn, General Motors, The Covey Institute and others. The focus of our conversation...  Read More
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