Identity Verified Thinker in Business / Human Resources / Employee Relations
Mark Herbert
Mark Herbert
Mark is a Principal in the management consulting firm, New Paradigms LLC. His background includes over thirty years of combined C level executive and management consulting experience in high technology, financial services, custom publishing, and not for profits among other industries.
Mar. 16, 2016 3:02 pm
The Leadership Journey Leadership is not for the faint hearted. It is very much a journey rather than a destination. The other thing about it is that leadership is bestowed on you, it doesn’t come with a declaration on your part or a promotion, or a place on an org chart. It is a gift. You may be part of what is referred to as your organization’s leadership team, but that doesn’t make you...  Read More
Nov. 2, 2015 1:47 pm
I just spent a little bit better than a week on a road trip/vacation to the Southwest. I used a lot of my time there to think about the last few years and what has transpired since I published my first book in 2008. My book was kind of a journal about my experiences as a human resources practitioner, executive, and consultant and why I thought there were way better models for the...  Read More
Sep. 22, 2015 1:13 pm
A client recently sent me an article describing a new book published by Craig Wilson, formerly of Patagonia that piqued my interest. It reminded me of one of my favorite quotes- "Inside my empty bottle I was constructing a lighthouse while all the others were making ships." Charles Simic Wilson's premise is that truly great brands create and sustain a set of values that resonates with a...  Read More
Jun. 10, 2015 11:49 am
I will freely admit to being a Malcolm Gladwell fan. I have enjoyed all of his books. Unlike his critics I don’t see him as a scientist as much as a social commentator. He makes observations about things that he sees and comments on them. Perhaps some of the reason I enjoy Gladwell as well as Seth Godin and Dan Pink is that I find their observations interesting and the fact that I am a social...  Read More
Mar. 30, 2015 3:34 pm
Getting The Performance You Want! At the end of the day I believe this is the objective that every manager in every organization is most interested in meeting and exceeding. It is also one that even a couple hundred years in the process of employer and employed we do badly. You can’t pick up a business journal without encountering something on this topic. The latest thinking is that...  Read More
Feb. 18, 2015 7:43 pm
Building A Company Tribe “ In organizations, real power and energy is generated through relationships. The patterns of relationships and the capacity to form them are more important than tasks, functions, roles, and positions." Margaret Wheatley When people ask me what I do I have been known to facetiously say – I build cults, but I think that that particular description can be...  Read More
Sep. 20, 2013 12:31 pm
I admit it! I am a social entrepreneur I want to change the way the world works and how people interact together, especially in organizations. I entered the workforce over 30 years ago in the field we now call Human Resources. I remember thinking as I watched the interactions between management, which I was a part of, and our employees, who were primarily represented by collective bargaining...  Read More
Jul. 9, 2013 11:21 am
Over the last weeks it has been interesting for me to see a number of discussions pop up on blog sites and social and business networking relationship sites that I belong to about the correlation between employee retention and employee satisfaction. The dialogue includes questions like: Is there a direct or indirect correlation between employee retention and employee satisfaction? Which is the...  Read More
Feb. 22, 2013 12:52 pm
The Wrong Paradigm Over the last week or so I have seen three different discussions from colleagues that I really respect that cause me to believe that much of our society and especially the business sector are still chasing what I fervently believe to be the wrong paradigm. In the first instance a colleague posed the question of whether or not an organization should focus on its fiscal...  Read More
Dec. 4, 2012 10:23 am
It has been a while since I have written my last blog post. I have had a chance to do some traveling, interact with a lot of family, friends and clients and reflect. The aftermath of the election continues to be interesting. It would seem that there is a sizable part of the population that is still kind of stunned on the outcome. They were sure that a return to our previous economic models would...  Read More
Oct. 24, 2012 11:08 am
As many know I am not a big fan of the concept of human capital. It is not that I reject the premise of measuring performance, in fact quite the opposite I totally agree with the position taken by BlessingWhite in their new book The Engagement Equation, that true engagement only truly exists when individual’s goals and motivations are aligned with organizational objectives and goals. In my mind...  Read More
Sep. 6, 2012 10:22 am
It has been an interesting couple of weeks. I took my first real vacation in quite a while, kind of. I took two weeks and drove up to our farm in Oregon with my primary thought partner and collaborator. Her name is Freya and she is an 80 pound Rottweiler. She doesn’t say a lot, but she is quite interesting in how she sees things and views her priorities. The last few weeks have been pretty tough...  Read More
Aug. 6, 2012 11:08 am
Your culture can be positive, empowering, poisonous, passive-aggressive or anything in between. Successful companies invest in building a purposeful culture where engagement is a daily priority and shared responsibility of individuals, managers, and executives! © BlessingWhite 2012 That quote from a recent study by international consulting firm BlessingWhite succinctly states what I...  Read More
Jul. 15, 2012 11:28 am
A few years ago I had the opportunity to become certified in what was then looked at as essentially a sales training program. I was working for a credit union at the time and like a lot of other credit unions we found ourselves at a crossroads. Credit unions, properly managed and run, are not banks or banking light. Their primary purpose when they were created was to pool the resources of ...  Read More
Jun. 26, 2012 8:34 am
I realize that there may be several of you out there that wish I would stop haranguing everybody on this topic, but I continue to see evidence that we aren’t there yet. I had two different things occur yesterday that reinforced my viewpoint. A client that I work with quite closely sent me a message that was provided to him as part of a larger distribution of senior managers as a response to a...  Read More
May 29, 2012 3:41 pm
I admit it - I read a lot. I find myself very curious about many things, not the least of which are the viewpoints of other people. Since I wrote my last post things have been pretty crazy. I am working with a client to help build a bridge between philanthropy and businesses as one part of a new model to address some of our issues around the management of health and the delivery of health care. ...  Read More
May 10, 2012 10:38 am
Wow what another interesting couple of weeks. Seems like once again everybody has lots to say about what the other guy is doing and not much about what they will do differently. I am not a huge fan of our current status quo. I recognize that if you gauge it purely by the stock market we are seeing some progress, but I continue see too many things to take a break. A recent study by Maritz...  Read More
Apr. 6, 2012 5:24 pm
If you want to build a ship, don't drum up people together to collect wood and don't assign them tasks and work, but rather teach them to long for the immensity of the sea. -Antoine de Saint-Exupery A colleague shared that quote with me earlier this week and I thought it brilliantly and succinctly summarized the essence of engagement and true employment branding. As those of you who are...  Read More
Mar. 19, 2012 12:58 pm
Almost anybody that knows me or has had to sit through one of my presentations or read any of my books, blogs, or other ramblings knows that I am not a big fan of compliance for the sake of compliance. I much prefer the atmosphere and environment created by engagement, the alignment created when people and organizations share a set of ideas and values and work towards common goals that are...  Read More
Feb. 21, 2012 9:09 pm
Meaningful Change I had an opportunity today to spend some time with a pretty powerful group of people from the KeyChange Institute, I am very proud to be associated with this group and the important work that they are doing. If you look at the situation we face today it is or should be apparent that a lot of our tried and true solutions are failing us. As I have...  Read More
Oct. 7, 2011 4:21 pm
Inspired by a blog post by Seth Godin and preparing to relocate from Eugene, Oregon to Phoenix in May of last year I wrote a blog post I called Completing the Circle. It was kind of about things that you do and people that you touch. At the time it was a very contemplative period. I had lived in Eugene a great deal longer than anywhere I had lived before. It was a deliberate decision, I just...  Read More
Sep. 16, 2011 9:28 am
Our Future Success Depends on Creating a New Model This blog is co-authored with Kathleen Schafer, Founding Principal of Leadership Connections and a leadership consultant and executive coach with over 20 years of experience in the public sector and academia. In my dream the angel shrugged and said, “this time if we fail it will be a failure of imagination,” and then she gently placed the...  Read More
Sep. 10, 2011 12:24 pm
Tomorrow as we all know represents the 10 th anniversary of one of the most tragic events that occurred in U.S. history. The media is already replaying the videos over and over. As with I suspect a lot of other Americans it causes me to reflect back on that day and the days immediately following, it also causes me to reflect on what we have learned in that decade. Perhaps nostalgia is...  Read More
Aug. 27, 2011 10:56 am
I had an opportunity this week to read Accenture’s latest report on engagement. Two things went through my mind - I found it very validating. 90% of what they talk about are concepts and constructs I have believed, practiced, and tried to teach for years. The prescription and my Compliance to Commitment model have a tremendous degree of overlap Every aspiring leader, manager, and MBA...  Read More
Aug. 5, 2011 5:05 pm
I don’t know about you, but I have found that one of the longest journeys I have ever taken is that journey of introspection when I have faced significant milestones in my career and life and had to determine which path to take as I approached the crossroad. As a child who was often ill I got the opportunity to spend a lot of time in my own company, much of it in hospitals and a good deal of the...  Read More
Jun. 20, 2011 6:57 pm
I have had an opportunity over the last couple of weeks to read a couple of posts by Nilofer Merchant on HBR's blogs. Nilofer and I are very much alike except for the fact she is younger, prettier, and more articulate than I am. In all seriousness, what Nilofer and I both scratch our heads about is why organizations continue to hold on to such an outdated view of the relationship between people...  Read More
Jun. 8, 2011 3:54 pm
In my own pursuit of being a torch andfueled by my ADD I listen to a lot of webcasts, read a lot of blogs and generally try to listen and understand perspectives both that I share and that I don’t. Every once in a while you come across some stuff that makes you go wow . I have had that experience a couple times in the last week. The first was reading a blog post on HBR titled People Aren’t...  Read More
May 3, 2011 5:49 pm
Creating a Culture of Execution As anyone who has ever read any of my blog posts, articles, books, or had to sit through one of my presentations knows I am deeply committed to the idea of changing the way that organizations and individuals relate to one another. I believe passionately that commitment is better than compliance, and that creating a culture of true engagement is superior to...  Read More
Apr. 26, 2011 1:48 pm
The Importance of Whole People I have long believed that one of the fundamental problems we have in our society is our reluctance to embrace and implement the concept of working with and managing whole people. In fact a couple of years ago I wrote a book about my experiences as a human resources professional, C level executive , and management consultant and described how I had come to those...  Read More
Mar. 28, 2011 3:54 pm
Failure to Lead We have all hear of the concept of “failure to launch”, but one of our dark secrets from entrepreneurial to Fortune 50 organizations is failure to lead. Failure to lead manifests itself in a number of ways. Sometimes it is the inability or unwillingness of the senior most person or the entire senior management team to clarify an organizations direction. Other times it is the...  Read More
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