Identity Verified Thinker in Business / Human Resources / Employee Relations
Mark Herbert
Mark Herbert
Mark is a Principal in the management consulting firm, New Paradigms LLC. His background includes over thirty years of combined C level executive and management consulting experience in high technology, financial services, custom publishing, and not for profits among other industries.
May 24, 2016 3:02 pm
I remember being trained as a manager all those years ago and reflecting that much of what was provided as leadership were things we do to people rather than with people. I explored this at some length in my first book, Managing Whole People, and since then it seems like our awareness if not our practices have changed as we have begun to recognize the billions in opportunity costs we are...  Read More
Mar. 8, 2016 3:05 pm
Dunbar’s Number, Surveys and Engagement Bad processes yield bad results. I make that statement as I look at the shouts across the blogosphere that performance appraisal has failed, employee engagement is bullshit, and a number of other sweeping generalizations. When I examine those things I come up with a pretty consistent conclusion; if your process is designed and executed poorly you...  Read More
Nov. 2, 2015 1:47 pm
I just spent a little bit better than a week on a road trip/vacation to the Southwest. I used a lot of my time there to think about the last few years and what has transpired since I published my first book in 2008. My book was kind of a journal about my experiences as a human resources practitioner, executive, and consultant and why I thought there were way better models for the...  Read More
Sep. 22, 2015 1:13 pm
A client recently sent me an article describing a new book published by Craig Wilson, formerly of Patagonia that piqued my interest. It reminded me of one of my favorite quotes- "Inside my empty bottle I was constructing a lighthouse while all the others were making ships." Charles Simic Wilson's premise is that truly great brands create and sustain a set of values that resonates with a...  Read More
Sep. 10, 2015 11:29 am
Imagine a company where employees come to work engaged, determined and committed to support the goals of the organization (physically, psychologically, and emotionally). 95% of the time this is the case when an employee starts working for you; before things get in the way of their enthusiastic engagement. What gets in the way? Unclear expectations A variance in what the employee is doing and...  Read More
Jul. 29, 2015 12:56 pm
The Great Performance Evaluation Debate Like a lot of others I was intrigued to read about Accenture’s decision to radically modify their approach to performance evaluation and eliminate such practices as forced ranking and the annual or semi- annual trip to the woodshed that both employee and manager dread. That being said I think what I liked is that Accenture, and other progressive...  Read More
Jun. 10, 2015 11:49 am
I will freely admit to being a Malcolm Gladwell fan. I have enjoyed all of his books. Unlike his critics I don’t see him as a scientist as much as a social commentator. He makes observations about things that he sees and comments on them. Perhaps some of the reason I enjoy Gladwell as well as Seth Godin and Dan Pink is that I find their observations interesting and the fact that I am a social...  Read More
Mar. 30, 2015 3:34 pm
Getting The Performance You Want! At the end of the day I believe this is the objective that every manager in every organization is most interested in meeting and exceeding. It is also one that even a couple hundred years in the process of employer and employed we do badly. You can’t pick up a business journal without encountering something on this topic. The latest thinking is that...  Read More
Feb. 18, 2015 7:43 pm
Building A Company Tribe “ In organizations, real power and energy is generated through relationships. The patterns of relationships and the capacity to form them are more important than tasks, functions, roles, and positions." Margaret Wheatley When people ask me what I do I have been known to facetiously say – I build cults, but I think that that particular description can be...  Read More
Jan. 31, 2014 12:36 pm
Something to Consider I saw a quote on Facebook the other day that kind of spoke to me, it said, - It is easier to raise strong children than to try to fix broken men I agree with that concept and I also thought about my own interests and commitment to changing the social contract and promoting employee engagement . This week like every other I saw a number of things that kind of make you...  Read More
Nov. 18, 2013 11:08 am
Paradigm Shifters As anyone who has ever read anything I have written, attended a presentation, or interacted with me knows I feel we are in serious need of some paradigm shifts. I tuned into 60 Minutes last night. I still find the show entertaining if not always entirely accurate. Two different segments really captured my attention on last night’s show. The first was a segment about Warren...  Read More
May 1, 2013 2:59 pm
While we all see, read, and scan countless blog posts on a daily basis, how many stand out? And why does a certain post stand out? Recently, I read an excellent post on Google Plus (link provided at the end of this post), and not only the title but the message have remained with me. The question posed by the post was, should we banish the word “boss” from our business vocabulary? There are so...  Read More
Mar. 11, 2013 3:25 pm
Every once in a while you read an article or see a post that makes you say “did someone really say that out loud or put that in print?” That was my reaction when I read an article quoting the CEO of the American Management Association regarding a survey of American corporate leaders that concluded that U.S. workers just don’t have what it takes. They specifically focused on areas like...  Read More
Feb. 22, 2013 12:52 pm
The Wrong Paradigm Over the last week or so I have seen three different discussions from colleagues that I really respect that cause me to believe that much of our society and especially the business sector are still chasing what I fervently believe to be the wrong paradigm. In the first instance a colleague posed the question of whether or not an organization should focus on its fiscal...  Read More
Oct. 15, 2012 6:57 am
As I have indicated before I like using analogies both for my own edification and as an illustration point for others in explaining a concept. It may be that I am the only one often that sees the connection, but I hope not. The Broken Road, performed here by Rascal Flats , is a song I first heard back in the late 90’s. It really struck...  Read More
Sep. 13, 2012 10:37 am
A number of years ago I had an opportunity to attend a demonstration by a man named Monty Roberts, who was the primary proponent of a new methodology of training horses. Although Monty is reasonably well known in horse circles, a more common vehicle for the average person to connect with him is that the character played by Robert Redford in the movie The Horse Whisperer was based on Roberts...  Read More
May 29, 2012 3:41 pm
I admit it - I read a lot. I find myself very curious about many things, not the least of which are the viewpoints of other people. Since I wrote my last post things have been pretty crazy. I am working with a client to help build a bridge between philanthropy and businesses as one part of a new model to address some of our issues around the management of health and the delivery of health care. ...  Read More
Mar. 10, 2012 12:28 pm
Called to Serve Modeling and embodying the culture you want is perhaps the most important duty of a healthcare leader today. I read this comment from an editorial in the most recent edition of Healthcare Executive and immediately two reactions came to my mind- First, wow that is right on. Given the state of dysfunction in health care delivery in the United States that is a...  Read More
Feb. 21, 2012 9:09 pm
Meaningful Change I had an opportunity today to spend some time with a pretty powerful group of people from the KeyChange Institute, I am very proud to be associated with this group and the important work that they are doing. If you look at the situation we face today it is or should be apparent that a lot of our tried and true solutions are failing us. As I have...  Read More
Jul. 29, 2011 4:36 pm
I can’t think of too many topics that have gathered more print and air time than the topic of leadership and what it represents. Some of the scenarios I have seen played out this week cause me to do once again what I find myself doing frequently- pausing and contemplating. As I watch the drama play out relative to the debt ceiling I wonder if either side is really demonstrating any leadership....  Read More
Jul. 22, 2011 4:31 pm
We have all seen it happen. Wear a tie tomorrow you are the new manager. A recent survey by a Philadelphia based consulting group indicated that 40% of new managers fail in their first 18 months by getting fired, bowing out of the position, or receiving a bad review. The same survey cited a survey of 825 human resource managers as identifying the number one issue for new managers is failing to...  Read More
May 24, 2011 10:42 am
Engagement and Social Media I have had a couple of interesting experiences in the last week as it relates to social media and the concept of engagement. I want to start right from the start and indicate in my opinion although there can and should be a relationship, they are not synonymous. Social Media is a tactic, engagement is a culture. A week ago I had the opportunity to introduce...  Read More
Apr. 11, 2011 5:06 pm
Perhaps a site that deals with green building seems an odd place to discuss the management of health and health care, but I have always found this site and its readers to take a broad view. The costs of delivering health care is this country is devouring an increasing quantity of our GDP or gross domestic product- Health care spending is estimated to have consumed 12% of GDP in 2010 and unless...  Read More
Feb. 7, 2011 11:00 am
Connecting the “Dots” Part 1 I had the opportunity the other day to have a conversation with a colleague I deeply respect. He has been a “social engineer” or change agent for several decades now having worked with major organizations to implement meaningful and sustained change across organizations including Saturn, General Motors, The Covey Institute and others. The focus of our conversation...  Read More
Feb. 7, 2011 11:00 am
Connecting the “Dots” Part 1 I had the opportunity the other day to have a conversation with a colleague I deeply respect. He has been a “social engineer” or change agent for several decades now having worked with major organizations to implement meaningful and sustained change across organizations including Saturn, General Motors, The Covey Institute and others. The focus of our...  Read More
Jan. 31, 2011 1:28 pm
Aligning Contribution I had a chance to look at two different blog posts this morning and both helped me crystallize my own thinking a little bit. The first one was a post by my respected colleague David Shedd about the issues with most sales coaching. At its most basic it talked about how the coaching in most organizations is focused on two groups- the top 10% and the bottom 10%. The author’s...  Read More
Jan. 17, 2011 5:54 pm
Thinking – and Remembering Today is an interesting day. It is the day when we honor Dr. Martin Luther King Jr. I am old enough to remember his assassination. I also remember, but in all honesty only vaguely at the time his great “I have a dream speech”. As someone who has grown up to be an ardent admirer of words and their ability to compel and inspire I still consider it one of the great...  Read More
Jan. 13, 2011 2:02 pm
Employee Engagement is a Business Strategy! For any of you that remain in doubt about the relationship between employee engagement and business strategy I have some “data” to share with you from The Hay Group and a few others… Our studies (Hay Group) show that high engagement can improve revenue growth by 250 % and reduce turnover by as much as 40% 70% of organizations with high...  Read More
Dec. 31, 2010 11:21 am
Rewarding the Wrong Behavior By Mark F. Herbert I was reading an interesting article by Jeffrey Pfeffer, the renowned Stanford business professor and author, on why we don’t learn as it relates to the current financial crisis. He was talking about CEO strategies over the years and how they got us in this mess this time and previous times. Pfeffer focuses on three primary issues: ...  Read More
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