Identity Verified Thinker in Business / Human Resources / Employee Relations
Mark Herbert
Mark Herbert
Mark is a Principal in the management consulting firm, New Paradigms LLC. His background includes over thirty years of combined C level executive and management consulting experience in high technology, financial services, custom publishing, and not for profits among other industries.
 
Jul. 26, 2016 2:33 pm
After almost four decades as a human resources professional, c level executive, and management consultant I remain convinced that changing the way we attract, retain, and align people remains the most significant competitive advantage we have available to us, and we continue to squander that opportunity. Employee Engagement isn’t a new concept anymore and although there are many detractors...  Read More
Jul. 12, 2016 3:30 pm
People that know me know that: · I am passionately committed to helping organizations create new models of working together. · That I have spent the last three plus decades reading the models of others as well as synthesizing and testing my own models to do things better. Today I experienced an interesting juxtaposition of a couple of things that spoke to me. The first is this quote from...  Read More
Apr. 6, 2016 3:40 pm
The Trust Factor I have always been clear about the criticality of trust in every relationship, but it is always nice to get some statistical validation from a credible source like HBR in this recent post- https://hbr.org/2011/12/why-trust-matters-more-than-ev/ . As a recovering HR executive I have preached this message for some time, similar to my rants about the absurdity of leaving...  Read More
Mar. 16, 2016 3:02 pm
The Leadership Journey Leadership is not for the faint hearted. It is very much a journey rather than a destination. The other thing about it is that leadership is bestowed on you, it doesn’t come with a declaration on your part or a promotion, or a place on an org chart. It is a gift. You may be part of what is referred to as your organization’s leadership team, but that doesn’t make you...  Read More
Mar. 8, 2016 3:05 pm
Dunbar’s Number, Surveys and Engagement Bad processes yield bad results. I make that statement as I look at the shouts across the blogosphere that performance appraisal has failed, employee engagement is bullshit, and a number of other sweeping generalizations. When I examine those things I come up with a pretty consistent conclusion; if your process is designed and executed poorly you...  Read More
Mar. 7, 2016 3:48 pm
It’s Lonely, But Especially at the Top I am a pretty big Simon Sinek fan. For those of you that aren’t familiar with him he has published two books; Start With Why, and Leaders Eat Last. He has also been a featured presenter on TED (if you don’t know what TED talks are drop me an email) and drawn huge audiences. I see Sinek as a bit like Malcolm Gladwell, who I also enjoy. Neither of the...  Read More
Mar. 3, 2016 1:47 pm
Millennials, Employee Engagement, and Leadership Fails It is interesting to watch both the behavior of the Millennial generation and all of the energy and dialogue they are creating. I think the dialogue is good. Millennials make up 50% of the workforce today and that number will increase to 75% over the next ten years. It is amusing however to see our desire to lump them all together with...  Read More
Nov. 2, 2015 1:47 pm
I just spent a little bit better than a week on a road trip/vacation to the Southwest. I used a lot of my time there to think about the last few years and what has transpired since I published my first book in 2008. My book was kind of a journal about my experiences as a human resources practitioner, executive, and consultant and why I thought there were way better models for the...  Read More
Sep. 22, 2015 1:13 pm
A client recently sent me an article describing a new book published by Craig Wilson, formerly of Patagonia that piqued my interest. It reminded me of one of my favorite quotes- "Inside my empty bottle I was constructing a lighthouse while all the others were making ships." Charles Simic Wilson's premise is that truly great brands create and sustain a set of values that resonates with a...  Read More
Aug. 31, 2015 11:42 am
I just read another blog post tolling the death of employee engagement. Although I don’t agree that the concept is dead or we should move on I do agree that like with many other strategies in many cases we are seeing systemic failure between conceptualizing the strategy and its execution. So I have a couple of premises that have worked for me in creating and sustaining engagement: ...  Read More
Jul. 29, 2015 12:56 pm
The Great Performance Evaluation Debate Like a lot of others I was intrigued to read about Accenture’s decision to radically modify their approach to performance evaluation and eliminate such practices as forced ranking and the annual or semi- annual trip to the woodshed that both employee and manager dread. That being said I think what I liked is that Accenture, and other progressive...  Read More
May 19, 2015 1:51 pm
Employers Be Advised! I have been seeing a few posts of late that reinforce some things that I have known and talked about for some time: We don’t just acquire talent or human capital; we hire and hopefully retain whole people. Contrary to everything you read Millennials are not slackers, uninterested in making a contribution, and generally the most awful generation ever… All Millennials...  Read More
Mar. 30, 2015 3:34 pm
Getting The Performance You Want! At the end of the day I believe this is the objective that every manager in every organization is most interested in meeting and exceeding. It is also one that even a couple hundred years in the process of employer and employed we do badly. You can’t pick up a business journal without encountering something on this topic. The latest thinking is that...  Read More
Jan. 23, 2014 2:56 pm
Understanding the Engagement Continuum My colleague Michael Beck posted a great piece the other day on why the majority of employers worldwide are doing the engagement thing wrong,addressing it reactively rather than proactively and I couldn’t agree more. Much better to build engagement into the fabric of your organization through appropriate selection and hiring, but it doesn’t stop there. ...  Read More
Jan. 9, 2014 4:30 pm
When Will They Ever Learn… I am probably dating myself a bit by borrowing that line from the classic Peter Seeger tune, but I find myself asking that question over and over again. The they I am referring to are the leaders and managers who still don’t seem to get it. As most anyone who has read any of my stuff knows I have committed my career to building and reinforcing new models of how...  Read More
Dec. 31, 2013 2:01 pm
So once again it is New Year’s Eve and we find ourselves closing out one year and starting another. I would be less than candid if I didn’t say that in many ways I will be glad to see this year end. This was a year of great turbulence it seems both for me personally and for a lot of the world in general. We set multiple records this year for performance of the stock market and we seem to be...  Read More
Nov. 7, 2013 2:35 pm
Your Process Drives Your Results! I recognize that this statement in and of itself is not particularly profound. Indeed it represents the essence of the total quality movement. Good processes properly understood and practiced will consistently yield better results. What I still struggle with after over 30 years as an executive, manager, and consultant is why we still don’t seem to universally...  Read More
Oct. 31, 2013 2:07 pm
Who Defines Leadership? I was having a great conversation the other evening with a friend who is also my resident cynic. Growing up in the Midwest in a Latvian community (if you are unfamiliar with Latvia it is/was an Eastern European country dominated by the USSR among others) she has a natural distrust for conventional authority, corporate leaders anything else reeking of capricious (as...  Read More
Oct. 14, 2013 11:57 am
A colleague of mine had a chance to attend the healthiest employers of Oregon awards program last week and he was intrigued and excited to share the ideas of the event with me. Like him I was very pleased to see organizations focusing on this area and recognizing the importance of managing health rather than health care. I would be less than candid however if I didn’t acknowledge that there...  Read More
Oct. 8, 2013 2:10 pm
I just finished reading Malcolm Gladwell’s latest book, David and Goliath. Like all of his books that preceded it I enjoyed it a great deal. I see Gladwell as kind of a social facilitator and observer. He doesn’t try to present himself as a behavioral scientist with countless reams of data to support his conclusions, he makes comments and observations. The reader has the choice to accept or...  Read More
Sep. 30, 2013 10:41 am
Why I Don’t Do Happy! Just as I came out in an earlier blog and admitted I am a social entrepreneur with a vision towards changing the world and how people and organizations work together, I have another admission to make- I am obsessed with the concept of employee engagement! When I look at the trillions of dollars that we lose annually to environmental factors like regretted turnover,...  Read More
Sep. 20, 2013 12:31 pm
I admit it! I am a social entrepreneur I want to change the way the world works and how people interact together, especially in organizations. I entered the workforce over 30 years ago in the field we now call Human Resources. I remember thinking as I watched the interactions between management, which I was a part of, and our employees, who were primarily represented by collective bargaining...  Read More
Aug. 27, 2013 12:58 pm
I think we have a bit of a sustainability crisis that is “hiding” in plain sight. I remember when I started working in and around the area of employee engagement (we didn’t call it that then) over ten years ago. I felt in my gut and could show anecdotally that there was a relationship between how people felt about their work and the organization they worked for and how they performed. I...  Read More
Aug. 23, 2013 2:04 pm
It is always interesting to me that when I see or read about what performance metrics executives should have on their dashboard there is often about a discussion about whether they should be tracking employee engagement or KPI’s (key performance indicators). As both a former human resources and operational executive my reaction is that employee engagement IS a key performance indicator. There...  Read More
Jul. 30, 2013 11:57 am
Maybe it is just the phase of the moon, but there seems to be a proliferation of situations that indicate people are struggling with understanding and respecting boundaries. A story that has gone viral is about a reporter who was terminated for comments she shared on her personal blog. Apparently initially she had taken the comments down, but decided to repost them to be true to her values. ...  Read More
Jul. 22, 2013 1:12 pm
A recent survey by the SHRM identified the following as the three biggest challenges facing human resources professionals over the next ten years: HR professionals say that the three biggest challenges facing HR executives over the next 10 years are retaining and rewarding the best employees (59%), developing the next generation of corporate leaders (52%), and creating a corporate culture that...  Read More
Jul. 9, 2013 11:21 am
Over the last weeks it has been interesting for me to see a number of discussions pop up on blog sites and social and business networking relationship sites that I belong to about the correlation between employee retention and employee satisfaction. The dialogue includes questions like: Is there a direct or indirect correlation between employee retention and employee satisfaction? Which is the...  Read More
Jul. 1, 2013 3:15 pm
It is interesting some times to see where your life and your career take you. Almost 20 years ago I made the decision to leave the corporate world and pursue my dream of opening a consulting firm. I had enjoyed a successful career in corporate human resources roles with two different large employers and in a number of locations and I felt strongly that there were better ways to work with people...  Read More
Mar. 29, 2013 11:45 am
For those in the Christian faith today is Good Friday, the day we recognize the crucifixion of Jesus Christ. I am not sure why we call it Good Friday, but that is a discussion for another day. It does represent for me a good day to contemplate, to look forward and backward at what I have achieved and what I still aspire to achieve. Over the last week or so a number of things have happened that...  Read More
Feb. 22, 2013 12:52 pm
The Wrong Paradigm Over the last week or so I have seen three different discussions from colleagues that I really respect that cause me to believe that much of our society and especially the business sector are still chasing what I fervently believe to be the wrong paradigm. In the first instance a colleague posed the question of whether or not an organization should focus on its fiscal...  Read More
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