Identity Verified Thinker in Business / Human Resources / Employee Relations
Mark Herbert
Mark Herbert
Mark is a Principal in the management consulting firm, New Paradigms LLC. His background includes over thirty years of combined C level executive and management consulting experience in high technology, financial services, custom publishing, and not for profits among other industries.
 
Apr. 20, 2017 6:00 pm
Paying The Trust Tax I am a big believer in Stephen MR Covey’s definition of trust dividends and trust taxes . I believe along with a number of other organizational development professionals and behavioral scientists that trust forms the foundation of all high functioning relationships, whether personal or professional. I also believe that trust is not an entitlement. Our old leadership...  Read More
Apr. 4, 2017 2:10 pm
Would You Stand Under the Arch? The ancient Romans had a tradition: Whenever one of their engineers constructed an arch, as the capstone was hoisted into place, the engineer assumed accountability for his work in the most profound way possible: He stood under the arch.” Michael Armstrong When I used to teach a unit on leadership for our local Chamber of Commerce I would challenge those...  Read More
Mar. 28, 2017 1:40 pm
Getting the Performance You Want! At the end of the day I believe this is the objective that every manager in every organization is most interested in meeting and exceeding. It is also one that even after a couple hundred years in the continuing dynamics between employer and employed we still do badly. If you choose to disagree with me just take a look at the latest numbers on employee...  Read More
Mar. 20, 2017 7:39 pm
Umm, The Bus is Moving! I am going to go out on a limb and state that if you ask most people to name the ten best books on leadership that every emerging and current leader should read, Jim Collin’s Good to Great is going to be on that list. One of the great lines that everybody can quote from that book is “getting the right people on the bus”. Great thought, my issue with it is the bus...  Read More
Mar. 15, 2017 2:59 pm
Hiring, Employee Engagement, and Other Epic Failures Some days you just wonder. I will soon be “celebrating” almost my fourth decade as a human resources practitioner, executive and management consultant and when I watch what is happening I continue to be a bit frustrated and disappointed. Employers still whine about candidates and employees. The current target seems to be the Millennial...  Read More
Mar. 8, 2017 2:13 pm
Another Wake Up Call As everybody knows I am really invested in this whole leadership thing. I don’t personally believe that leaders are born rather than taught. Some may have attributes that lend themselves to becoming effective leaders, but I think that real leadership is taught, practiced, and reinforced. It is interesting for all the money we spend annually how much we still miss the...  Read More
Mar. 1, 2017 3:57 pm
First Things First As I enter almost my fourth decade of hiring, managing, and deploying talent I like to look back at what I have learned; and perhaps more importantly what I haven’t. I have long been an advocate for what we now call employee engagement, when I look at the data that is available about the difference between organizations that are highly engaged as opposed to their less...  Read More
Jan. 30, 2017 1:36 pm
Inclusion versus Exclusion. I admit it, I read a lot. I find myself very curious about many things not the least of which is the viewpoints of other people. Since I wrote my last post things have been pretty crazy. I have been working with a client to help build a bridge between philanthropy and businesses as one part of a new model to address some of our issues around the management of health...  Read More
Jan. 24, 2017 2:59 pm
Is It Just Me? My colleague Laurie Ruettimann cracks me up some times. I don’t always agree with her posts, but they are always thought provoking, timely, and relevant. In her latest post she was discussing the succession planning for the CEO for SHRM (The Society for Human Resources Management). For those of you not familiar with it, SHRM is the largest professional association for human...  Read More
Jan. 17, 2017 2:24 pm
The Trust Tax When I had the opportunity to read Stephen MR Covey’s brilliant book, The Speed of Trust, a couple of years ago one particular quote really stood out to me- Every organization earns a trust dividend or pays a trust tax I thought the book in total, discussing the basis and levels of trust and the elements involved should be required reading in every business school and...  Read More
Jan. 10, 2017 2:31 pm
The New Roadmap I had the opportunity yesterday to read a couple of things that I found quite validating and I will freely admit to being shallow enough to enjoy seeing things that agree with my perspective. The first was an article about the Ritz Carlton’s secret recipe. It is pretty simple; your employees are the foundation of your brand. · Herbert’s rule number 1 - employees that are...  Read More
Dec. 13, 2016 2:38 pm
A couple of things I have seen recently reinforced for me what we continue to do wrong in our efforts at leadership. The first was a story about a teacher who almost took delight in grading the work of a child in her fourth grade class and giving him the failing grade that his unorganized, sloppy work deserved. Because she was thorough she chose to read evaluations of his past work by his...  Read More
Nov. 30, 2016 2:08 pm
Your Employment Brand- Why It’s Critical! A few years ago a client of mine shared a conversation he had with another CEO of a high technology firm who was lamenting that a particular large Midwestern city had a significant shortage of qualified engineering talent. He asked his friend how he had come to that conclusion and his colleague indicated they had been recruiting for talent for almost...  Read More
Nov. 28, 2016 5:16 pm
I had a chance over the holiday weekend to read a book a client shared with me, Barbarians to Bureaucrats, originally published in 1989. The book describes leadership styles and business life cycles and as I read it I was reminded of other great books that have tried to express the same message over the past three decades. One of the great quotes from this particular book is “ the decline in...  Read More
Nov. 3, 2016 5:47 pm
I think lot of folks I am over this election cycle. I have not participated in an election in my adult life where things were so polarized and nasty and from seat a lot of the issues people have with both major candidates is the issue that many employees have with their boss- an absence of trust. As a recovering human resources and operating executive I candidly see this as the prevailing...  Read More
Oct. 11, 2016 5:22 pm
Thinking and Speaking Words are like weapons; they can hurt you sometimes Cher My colleague Marty Lucas from ROCeteer published something recently that really struck me profoundly in light of a lot of events going on in our world right now. His post – Opinion without the responsibility is an act of ignorance struck a chord with me. I started to ask the question of whether opinion...  Read More
Sep. 21, 2016 2:56 pm
The Road Map My colleague Brad Federman shared the following thought the other day- Don’t chase people. Be an example. Attract them. Work hard and be yourself. The people who belong in your life will come and stay. Just do your thing. I was pretty struck by the profound elegance of this statement both for individuals and for organizations. I wish I had of heard this before giving...  Read More
Jul. 26, 2016 2:33 pm
After almost four decades as a human resources professional, c level executive, and management consultant I remain convinced that changing the way we attract, retain, and align people remains the most significant competitive advantage we have available to us, and we continue to squander that opportunity. Employee Engagement isn’t a new concept anymore and although there are many detractors...  Read More
Jul. 12, 2016 3:30 pm
People that know me know that: · I am passionately committed to helping organizations create new models of working together. · That I have spent the last three plus decades reading the models of others as well as synthesizing and testing my own models to do things better. Today I experienced an interesting juxtaposition of a couple of things that spoke to me. The first is this quote from...  Read More
Apr. 6, 2016 3:40 pm
The Trust Factor I have always been clear about the criticality of trust in every relationship, but it is always nice to get some statistical validation from a credible source like HBR in this recent post- https://hbr.org/2011/12/why-trust-matters-more-than-ev/ . As a recovering HR executive I have preached this message for some time, similar to my rants about the absurdity of leaving...  Read More
Mar. 16, 2016 3:02 pm
The Leadership Journey Leadership is not for the faint hearted. It is very much a journey rather than a destination. The other thing about it is that leadership is bestowed on you, it doesn’t come with a declaration on your part or a promotion, or a place on an org chart. It is a gift. You may be part of what is referred to as your organization’s leadership team, but that doesn’t make you...  Read More
Mar. 8, 2016 3:05 pm
Dunbar’s Number, Surveys and Engagement Bad processes yield bad results. I make that statement as I look at the shouts across the blogosphere that performance appraisal has failed, employee engagement is bullshit, and a number of other sweeping generalizations. When I examine those things I come up with a pretty consistent conclusion; if your process is designed and executed poorly you...  Read More
Mar. 7, 2016 3:48 pm
It’s Lonely, But Especially at the Top I am a pretty big Simon Sinek fan. For those of you that aren’t familiar with him he has published two books; Start With Why, and Leaders Eat Last. He has also been a featured presenter on TED (if you don’t know what TED talks are drop me an email) and drawn huge audiences. I see Sinek as a bit like Malcolm Gladwell, who I also enjoy. Neither of the...  Read More
Mar. 3, 2016 1:47 pm
Millennials, Employee Engagement, and Leadership Fails It is interesting to watch both the behavior of the Millennial generation and all of the energy and dialogue they are creating. I think the dialogue is good. Millennials make up 50% of the workforce today and that number will increase to 75% over the next ten years. It is amusing however to see our desire to lump them all together with...  Read More
Nov. 2, 2015 1:47 pm
I just spent a little bit better than a week on a road trip/vacation to the Southwest. I used a lot of my time there to think about the last few years and what has transpired since I published my first book in 2008. My book was kind of a journal about my experiences as a human resources practitioner, executive, and consultant and why I thought there were way better models for the...  Read More
Sep. 22, 2015 1:13 pm
A client recently sent me an article describing a new book published by Craig Wilson, formerly of Patagonia that piqued my interest. It reminded me of one of my favorite quotes- "Inside my empty bottle I was constructing a lighthouse while all the others were making ships." Charles Simic Wilson's premise is that truly great brands create and sustain a set of values that resonates with a...  Read More
Aug. 31, 2015 11:42 am
I just read another blog post tolling the death of employee engagement. Although I don’t agree that the concept is dead or we should move on I do agree that like with many other strategies in many cases we are seeing systemic failure between conceptualizing the strategy and its execution. So I have a couple of premises that have worked for me in creating and sustaining engagement: ...  Read More
Jul. 29, 2015 12:56 pm
The Great Performance Evaluation Debate Like a lot of others I was intrigued to read about Accenture’s decision to radically modify their approach to performance evaluation and eliminate such practices as forced ranking and the annual or semi- annual trip to the woodshed that both employee and manager dread. That being said I think what I liked is that Accenture, and other progressive...  Read More
May 19, 2015 1:51 pm
Employers Be Advised! I have been seeing a few posts of late that reinforce some things that I have known and talked about for some time: We don’t just acquire talent or human capital; we hire and hopefully retain whole people. Contrary to everything you read Millennials are not slackers, uninterested in making a contribution, and generally the most awful generation ever… All Millennials...  Read More
Mar. 30, 2015 3:34 pm
Getting The Performance You Want! At the end of the day I believe this is the objective that every manager in every organization is most interested in meeting and exceeding. It is also one that even a couple hundred years in the process of employer and employed we do badly. You can’t pick up a business journal without encountering something on this topic. The latest thinking is that...  Read More
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