Identity Verified Thinker in Business / Human Resources / Employee Relations
Mark Herbert
Mark Herbert
Mark is a Principal in the management consulting firm, New Paradigms LLC. His background includes over thirty years of combined C level executive and management consulting experience in high technology, financial services, custom publishing, and not for profits among other industries.
Nov. 10, 2016 3:58 pm
At long last one of the most acrimonious campaign and election cycles I can remember is over and at least fifty percent of the population is unhappy. I am hoping that over the next few weeks some of the heat of the anger and disappointment dissipates and we can move on with addressing the challenges confronting us and the world. What we are seeing isn’t new, it has just become nastier. When our...  Read More
Nov. 3, 2016 5:47 pm
I think lot of folks I am over this election cycle. I have not participated in an election in my adult life where things were so polarized and nasty and from seat a lot of the issues people have with both major candidates is the issue that many employees have with their boss- an absence of trust. As a recovering human resources and operating executive I candidly see this as the prevailing...  Read More
Oct. 11, 2016 5:22 pm
Thinking and Speaking Words are like weapons; they can hurt you sometimes Cher My colleague Marty Lucas from ROCeteer published something recently that really struck me profoundly in light of a lot of events going on in our world right now. His post – Opinion without the responsibility is an act of ignorance struck a chord with me. I started to ask the question of whether opinion...  Read More
Sep. 21, 2016 2:56 pm
The Road Map My colleague Brad Federman shared the following thought the other day- Don’t chase people. Be an example. Attract them. Work hard and be yourself. The people who belong in your life will come and stay. Just do your thing. I was pretty struck by the profound elegance of this statement both for individuals and for organizations. I wish I had of heard this before giving...  Read More
Jul. 26, 2016 2:33 pm
After almost four decades as a human resources professional, c level executive, and management consultant I remain convinced that changing the way we attract, retain, and align people remains the most significant competitive advantage we have available to us, and we continue to squander that opportunity. Employee Engagement isn’t a new concept anymore and although there are many detractors...  Read More
Nov. 2, 2015 1:47 pm
I just spent a little bit better than a week on a road trip/vacation to the Southwest. I used a lot of my time there to think about the last few years and what has transpired since I published my first book in 2008. My book was kind of a journal about my experiences as a human resources practitioner, executive, and consultant and why I thought there were way better models for the...  Read More
Sep. 22, 2015 1:13 pm
A client recently sent me an article describing a new book published by Craig Wilson, formerly of Patagonia that piqued my interest. It reminded me of one of my favorite quotes- "Inside my empty bottle I was constructing a lighthouse while all the others were making ships." Charles Simic Wilson's premise is that truly great brands create and sustain a set of values that resonates with a...  Read More
Sep. 10, 2015 11:29 am
Imagine a company where employees come to work engaged, determined and committed to support the goals of the organization (physically, psychologically, and emotionally). 95% of the time this is the case when an employee starts working for you; before things get in the way of their enthusiastic engagement. What gets in the way? Unclear expectations A variance in what the employee is doing and...  Read More
Mar. 30, 2015 3:34 pm
Getting The Performance You Want! At the end of the day I believe this is the objective that every manager in every organization is most interested in meeting and exceeding. It is also one that even a couple hundred years in the process of employer and employed we do badly. You can’t pick up a business journal without encountering something on this topic. The latest thinking is that...  Read More
Mar. 11, 2013 3:25 pm
Every once in a while you read an article or see a post that makes you say “did someone really say that out loud or put that in print?” That was my reaction when I read an article quoting the CEO of the American Management Association regarding a survey of American corporate leaders that concluded that U.S. workers just don’t have what it takes. They specifically focused on areas like...  Read More
Dec. 4, 2012 10:23 am
It has been a while since I have written my last blog post. I have had a chance to do some traveling, interact with a lot of family, friends and clients and reflect. The aftermath of the election continues to be interesting. It would seem that there is a sizable part of the population that is still kind of stunned on the outcome. They were sure that a return to our previous economic models would...  Read More
Oct. 24, 2012 11:08 am
As many know I am not a big fan of the concept of human capital. It is not that I reject the premise of measuring performance, in fact quite the opposite I totally agree with the position taken by BlessingWhite in their new book The Engagement Equation, that true engagement only truly exists when individual’s goals and motivations are aligned with organizational objectives and goals. In my mind...  Read More
Sep. 28, 2012 12:58 pm
A little over a year ago I wrote a blog post I called Moving the Ball Forward using the football season as kind of a metaphor. If you haven’t noticed yet I like metaphors. A recent post was called Invitation versus Imposition where I used the metaphor of two different styles of training horses. I received one comment that said the blog was pretty good, but he couldn’t see the connection between...  Read More
Sep. 21, 2012 9:59 am
Over the last few weeks, it has been interesting for me to see a number of discussions pop up on blog sites and social and business networking relationship sites that I belong to about the correlation between employee retention and employee satisfaction. The dialogue includes questions like: Is there a direct or indirect correlation between employee retention and employee satisfaction? ...  Read More
Sep. 13, 2012 3:30 pm
On Tuesday of this week we saw the anniversary of what I believe to be one of the most significant tragedies the American people have ever experienced. For a time it seemed that there were some positive outcomes from the tragedy. We came together as a country with significant resolve to move forward; not only to locate and take action against those who had perpetrated the act, but as Americans...  Read More
Sep. 13, 2012 10:37 am
A number of years ago I had an opportunity to attend a demonstration by a man named Monty Roberts, who was the primary proponent of a new methodology of training horses. Although Monty is reasonably well known in horse circles, a more common vehicle for the average person to connect with him is that the character played by Robert Redford in the movie The Horse Whisperer was based on Roberts...  Read More
Sep. 6, 2012 10:22 am
It has been an interesting couple of weeks. I took my first real vacation in quite a while, kind of. I took two weeks and drove up to our farm in Oregon with my primary thought partner and collaborator. Her name is Freya and she is an 80 pound Rottweiler. She doesn’t say a lot, but she is quite interesting in how she sees things and views her priorities. The last few weeks have been pretty tough...  Read More
Jul. 7, 2012 10:44 am
A couple of events that occurred this week reinforced for me that, as a society and as a business community, we are still not “getting it” relative to what is important on moving us forward. The first was a very good post on the Harvard Business Review on why many business executives and leaders still do not consider people involved in the human resources profession to be strategic business...  Read More
Jun. 26, 2012 8:34 am
I realize that there may be several of you out there that wish I would stop haranguing everybody on this topic, but I continue to see evidence that we aren’t there yet. I had two different things occur yesterday that reinforced my viewpoint. A client that I work with quite closely sent me a message that was provided to him as part of a larger distribution of senior managers as a response to a...  Read More
Jun. 11, 2012 10:09 am
So I will admit it. I am disappointed. My last two blog posts have been largely on the topics of I’m right you are wrong – also known as exclusion. As I continue to read the blogosphere I see more and more of it and I find it disappointing and unproductive. We are at a time and place where employees satisfaction with their jobs and their trust in management is at historical lows, but rather...  Read More
May 29, 2012 3:41 pm
I admit it - I read a lot. I find myself very curious about many things, not the least of which are the viewpoints of other people. Since I wrote my last post things have been pretty crazy. I am working with a client to help build a bridge between philanthropy and businesses as one part of a new model to address some of our issues around the management of health and the delivery of health care. ...  Read More
Apr. 6, 2012 5:24 pm
If you want to build a ship, don't drum up people together to collect wood and don't assign them tasks and work, but rather teach them to long for the immensity of the sea. -Antoine de Saint-Exupery A colleague shared that quote with me earlier this week and I thought it brilliantly and succinctly summarized the essence of engagement and true employment branding. As those of you who are...  Read More
Apr. 3, 2012 11:24 am
I was having a conversation with a client of mine recently where he shared with me his experience in having a conversation with the human resources department of his organization. I want to be clear that this organization has 18,000 employees in three states; it is not a small company. The discussion was around some issues he was having transitioning out some underperforming employees and...  Read More
Jan. 31, 2012 6:29 pm
Defining a Path I had a chance to respond to a question on a business networking site this morning on if I had the opportunity to choose my career path over again would I still choose human resources. My response was in the affirmative. I have been essentially a human resources professional and change agent for over three decades now. I chose that field because I have always believed the most...  Read More
Dec. 5, 2011 4:10 pm
Perpetuating the Insanity I think it was Einstein who I paraphrase in saying- Doing the same thing over and over again and expecting a different result is the definition of insanity. Yet still we persist. I read a lot. I read blogs, articles, books, etc. I am always curious to benefit from the thinking of people smarter than I am which I have calculated to be about 95% of the population of...  Read More
Nov. 14, 2011 5:31 pm
I think like a lot of people last week I watched the events at Penn State unfold with a kind of mesmerized, horrid fascination. As the story begin coming out it seemed to become worse and worse and engulfing more people in its appetite like some kind of a fire. I am not a huge sports fan, but Joe Pa has been an icon for decades. Unlike people like Woody Hayes and even Frank Kush from my alma...  Read More
Sep. 30, 2011 5:28 pm
One of the most meaningful parts of my role as a coach, consultant and social entrepreneur is working with clients and client organizations to create and implement new paradigms. One of the paradigms that I committed to 15 years ago and continue to support with passion and fervor is the belief that people who are given a chance to commit rather than comply with your mission and vision will...  Read More
Aug. 5, 2011 5:05 pm
I don’t know about you, but I have found that one of the longest journeys I have ever taken is that journey of introspection when I have faced significant milestones in my career and life and had to determine which path to take as I approached the crossroad. As a child who was often ill I got the opportunity to spend a lot of time in my own company, much of it in hospitals and a good deal of the...  Read More
Jul. 29, 2011 4:36 pm
I can’t think of too many topics that have gathered more print and air time than the topic of leadership and what it represents. Some of the scenarios I have seen played out this week cause me to do once again what I find myself doing frequently- pausing and contemplating. As I watch the drama play out relative to the debt ceiling I wonder if either side is really demonstrating any leadership....  Read More
Jun. 20, 2011 6:57 pm
I have had an opportunity over the last couple of weeks to read a couple of posts by Nilofer Merchant on HBR's blogs. Nilofer and I are very much alike except for the fact she is younger, prettier, and more articulate than I am. In all seriousness, what Nilofer and I both scratch our heads about is why organizations continue to hold on to such an outdated view of the relationship between people...  Read More
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