Identity Verified Thinker in Business / Human Resources / Employee Relations
Mark Herbert
Mark Herbert
Mark is a Principal in the management consulting firm, New Paradigms LLC. His background includes over thirty years of combined C level executive and management consulting experience in high technology, financial services, custom publishing, and not for profits among other industries.
 
Apr. 4, 2017 2:10 pm
Would You Stand Under the Arch? The ancient Romans had a tradition: Whenever one of their engineers constructed an arch, as the capstone was hoisted into place, the engineer assumed accountability for his work in the most profound way possible: He stood under the arch.” Michael Armstrong When I used to teach a unit on leadership for our local Chamber of Commerce I would challenge those...  Read More
Mar. 20, 2017 7:39 pm
Umm, The Bus is Moving! I am going to go out on a limb and state that if you ask most people to name the ten best books on leadership that every emerging and current leader should read, Jim Collin’s Good to Great is going to be on that list. One of the great lines that everybody can quote from that book is “getting the right people on the bus”. Great thought, my issue with it is the bus...  Read More
Mar. 15, 2017 2:59 pm
Hiring, Employee Engagement, and Other Epic Failures Some days you just wonder. I will soon be “celebrating” almost my fourth decade as a human resources practitioner, executive and management consultant and when I watch what is happening I continue to be a bit frustrated and disappointed. Employers still whine about candidates and employees. The current target seems to be the Millennial...  Read More
Feb. 21, 2017 3:50 pm
Doing It Wrong Sometimes being right is disappointing. I just read an article from the latest edition of the Harvard Business Review by Jack Zenger and Joseph Folkman that concluded the same thing as I did in a blog post a few weeks back titled We Are Doing It Wrong. The article talked about a study they did on almost 2000 participants in formal high potential programs. Usually...  Read More
Jan. 24, 2017 2:59 pm
Is It Just Me? My colleague Laurie Ruettimann cracks me up some times. I don’t always agree with her posts, but they are always thought provoking, timely, and relevant. In her latest post she was discussing the succession planning for the CEO for SHRM (The Society for Human Resources Management). For those of you not familiar with it, SHRM is the largest professional association for human...  Read More
Jan. 17, 2017 2:24 pm
The Trust Tax When I had the opportunity to read Stephen MR Covey’s brilliant book, The Speed of Trust, a couple of years ago one particular quote really stood out to me- Every organization earns a trust dividend or pays a trust tax I thought the book in total, discussing the basis and levels of trust and the elements involved should be required reading in every business school and...  Read More
Jan. 10, 2017 2:31 pm
The New Roadmap I had the opportunity yesterday to read a couple of things that I found quite validating and I will freely admit to being shallow enough to enjoy seeing things that agree with my perspective. The first was an article about the Ritz Carlton’s secret recipe. It is pretty simple; your employees are the foundation of your brand. · Herbert’s rule number 1 - employees that are...  Read More
Dec. 29, 2016 1:57 pm
I am not a huge fan of New Year’s Resolutions. I find most of them have a shelf life of about thirty days max. I am however a pretty big fan of reflection. In honesty I found 2016 to be a disappointment. The year started with some promise, but then kind of petered out. I think one of my biggest disappointments was that it seems like this leadership thing still seems to elude us. We still use...  Read More
Dec. 13, 2016 2:38 pm
A couple of things I have seen recently reinforced for me what we continue to do wrong in our efforts at leadership. The first was a story about a teacher who almost took delight in grading the work of a child in her fourth grade class and giving him the failing grade that his unorganized, sloppy work deserved. Because she was thorough she chose to read evaluations of his past work by his...  Read More
Nov. 30, 2016 2:08 pm
Your Employment Brand- Why It’s Critical! A few years ago a client of mine shared a conversation he had with another CEO of a high technology firm who was lamenting that a particular large Midwestern city had a significant shortage of qualified engineering talent. He asked his friend how he had come to that conclusion and his colleague indicated they had been recruiting for talent for almost...  Read More
Nov. 28, 2016 5:16 pm
I had a chance over the holiday weekend to read a book a client shared with me, Barbarians to Bureaucrats, originally published in 1989. The book describes leadership styles and business life cycles and as I read it I was reminded of other great books that have tried to express the same message over the past three decades. One of the great quotes from this particular book is “ the decline in...  Read More
Nov. 10, 2016 3:58 pm
At long last one of the most acrimonious campaign and election cycles I can remember is over and at least fifty percent of the population is unhappy. I am hoping that over the next few weeks some of the heat of the anger and disappointment dissipates and we can move on with addressing the challenges confronting us and the world. What we are seeing isn’t new, it has just become nastier. When our...  Read More
Oct. 11, 2016 5:22 pm
Thinking and Speaking Words are like weapons; they can hurt you sometimes Cher My colleague Marty Lucas from ROCeteer published something recently that really struck me profoundly in light of a lot of events going on in our world right now. His post – Opinion without the responsibility is an act of ignorance struck a chord with me. I started to ask the question of whether opinion...  Read More
Sep. 21, 2016 2:56 pm
The Road Map My colleague Brad Federman shared the following thought the other day- Don’t chase people. Be an example. Attract them. Work hard and be yourself. The people who belong in your life will come and stay. Just do your thing. I was pretty struck by the profound elegance of this statement both for individuals and for organizations. I wish I had of heard this before giving...  Read More
Sep. 8, 2016 2:43 pm
Are You Providing Value? I am a pretty big fan of James Altucher. If you haven’t read any of his stuff you might want to check him out on LinkedIn or Fortune Magazine or any of the other places that he publishes or his podcasts. He is sometimes irreverent and always self- deprecating. He talks about his successes, but mostly about his failures. He says things that a lot of people might find...  Read More
Jul. 26, 2016 2:33 pm
After almost four decades as a human resources professional, c level executive, and management consultant I remain convinced that changing the way we attract, retain, and align people remains the most significant competitive advantage we have available to us, and we continue to squander that opportunity. Employee Engagement isn’t a new concept anymore and although there are many detractors...  Read More
May 24, 2016 3:02 pm
I remember being trained as a manager all those years ago and reflecting that much of what was provided as leadership were things we do to people rather than with people. I explored this at some length in my first book, Managing Whole People, and since then it seems like our awareness if not our practices have changed as we have begun to recognize the billions in opportunity costs we are...  Read More
Apr. 6, 2016 3:40 pm
The Trust Factor I have always been clear about the criticality of trust in every relationship, but it is always nice to get some statistical validation from a credible source like HBR in this recent post- https://hbr.org/2011/12/why-trust-matters-more-than-ev/ . As a recovering HR executive I have preached this message for some time, similar to my rants about the absurdity of leaving...  Read More
Mar. 8, 2016 3:05 pm
Dunbar’s Number, Surveys and Engagement Bad processes yield bad results. I make that statement as I look at the shouts across the blogosphere that performance appraisal has failed, employee engagement is bullshit, and a number of other sweeping generalizations. When I examine those things I come up with a pretty consistent conclusion; if your process is designed and executed poorly you...  Read More
Mar. 7, 2016 3:48 pm
It’s Lonely, But Especially at the Top I am a pretty big Simon Sinek fan. For those of you that aren’t familiar with him he has published two books; Start With Why, and Leaders Eat Last. He has also been a featured presenter on TED (if you don’t know what TED talks are drop me an email) and drawn huge audiences. I see Sinek as a bit like Malcolm Gladwell, who I also enjoy. Neither of the...  Read More
Feb. 22, 2016 4:18 pm
Over this weekend I found myself reading and thinking about a number of things I saw posted and debated on the blogosphere. There are a number of different postings out there about a young woman who directed a letter/post the CEO of her organization deploring her personal working conditions, primarily her compensation vis a vis, the cost of living in the San Francisco Bay area and the...  Read More
Nov. 18, 2015 4:58 pm
The recent post on LI discussing the two primary varieties of manager/leaders, multipliers and diminishers really cut to the chase of much is wrong with our current leadership models. There were probably at least three or four other articles ranging from perplexed to angry about why we are not seeing more organizations proactively embracing employee engagement given that the data is in and...  Read More
Nov. 2, 2015 1:47 pm
I just spent a little bit better than a week on a road trip/vacation to the Southwest. I used a lot of my time there to think about the last few years and what has transpired since I published my first book in 2008. My book was kind of a journal about my experiences as a human resources practitioner, executive, and consultant and why I thought there were way better models for the...  Read More
Sep. 22, 2015 1:13 pm
A client recently sent me an article describing a new book published by Craig Wilson, formerly of Patagonia that piqued my interest. It reminded me of one of my favorite quotes- "Inside my empty bottle I was constructing a lighthouse while all the others were making ships." Charles Simic Wilson's premise is that truly great brands create and sustain a set of values that resonates with a...  Read More
Sep. 10, 2015 11:29 am
Imagine a company where employees come to work engaged, determined and committed to support the goals of the organization (physically, psychologically, and emotionally). 95% of the time this is the case when an employee starts working for you; before things get in the way of their enthusiastic engagement. What gets in the way? Unclear expectations A variance in what the employee is doing and...  Read More
Aug. 31, 2015 11:42 am
I just read another blog post tolling the death of employee engagement. Although I don’t agree that the concept is dead or we should move on I do agree that like with many other strategies in many cases we are seeing systemic failure between conceptualizing the strategy and its execution. So I have a couple of premises that have worked for me in creating and sustaining engagement: ...  Read More
Jun. 10, 2015 11:49 am
I will freely admit to being a Malcolm Gladwell fan. I have enjoyed all of his books. Unlike his critics I don’t see him as a scientist as much as a social commentator. He makes observations about things that he sees and comments on them. Perhaps some of the reason I enjoy Gladwell as well as Seth Godin and Dan Pink is that I find their observations interesting and the fact that I am a social...  Read More
May 19, 2015 1:51 pm
Employers Be Advised! I have been seeing a few posts of late that reinforce some things that I have known and talked about for some time: We don’t just acquire talent or human capital; we hire and hopefully retain whole people. Contrary to everything you read Millennials are not slackers, uninterested in making a contribution, and generally the most awful generation ever… All Millennials...  Read More
Mar. 30, 2015 3:34 pm
Getting The Performance You Want! At the end of the day I believe this is the objective that every manager in every organization is most interested in meeting and exceeding. It is also one that even a couple hundred years in the process of employer and employed we do badly. You can’t pick up a business journal without encountering something on this topic. The latest thinking is that...  Read More
Mar. 26, 2015 12:42 pm
Are You Willing To Stand Under the Arch? The ancient Romans had a tradition: Whenever one of their engineers constructed an arch, as the capstone was hoisted into place, the engineer assumed accountability for his work in the most profound way possible: He stood under the arch.” – Michael Armstrong As all of you know I write a great deal about management and leadership, especially from the...  Read More
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