Identity Verified Thinker in Business / Human Resources / Employee Relations
Mark Herbert
Mark Herbert
Mark is a Principal in the management consulting firm, New Paradigms LLC. His background includes over thirty years of combined C level executive and management consulting experience in high technology, financial services, custom publishing, and not for profits among other industries.
Oct. 8, 2013 2:10 pm
I just finished reading Malcolm Gladwell’s latest book, David and Goliath. Like all of his books that preceded it I enjoyed it a great deal. I see Gladwell as kind of a social facilitator and observer. He doesn’t try to present himself as a behavioral scientist with countless reams of data to support his conclusions, he makes comments and observations. The reader has the choice to accept or...  Read More
Sep. 30, 2013 10:41 am
Why I Don’t Do Happy! Just as I came out in an earlier blog and admitted I am a social entrepreneur with a vision towards changing the world and how people and organizations work together, I have another admission to make- I am obsessed with the concept of employee engagement! When I look at the trillions of dollars that we lose annually to environmental factors like regretted turnover,...  Read More
Sep. 20, 2013 12:31 pm
I admit it! I am a social entrepreneur I want to change the way the world works and how people interact together, especially in organizations. I entered the workforce over 30 years ago in the field we now call Human Resources. I remember thinking as I watched the interactions between management, which I was a part of, and our employees, who were primarily represented by collective bargaining...  Read More
Aug. 27, 2013 12:58 pm
I think we have a bit of a sustainability crisis that is “hiding” in plain sight. I remember when I started working in and around the area of employee engagement (we didn’t call it that then) over ten years ago. I felt in my gut and could show anecdotally that there was a relationship between how people felt about their work and the organization they worked for and how they performed. I...  Read More
Aug. 23, 2013 2:04 pm
It is always interesting to me that when I see or read about what performance metrics executives should have on their dashboard there is often about a discussion about whether they should be tracking employee engagement or KPI’s (key performance indicators). As both a former human resources and operational executive my reaction is that employee engagement IS a key performance indicator. There...  Read More
Aug. 13, 2013 2:28 pm
We have all hear of the concept of “failure to launch”, but one of our dark secrets from entrepreneurial to Fortune 50 organizations is failure to lead. Failure to lead manifests itself in a number of ways. Sometimes it is the inability or unwillingness of the senior most person or the entire senior management team to clarify an organizations direction. Other times it is the unwillingness to...  Read More
Jul. 30, 2013 11:57 am
Maybe it is just the phase of the moon, but there seems to be a proliferation of situations that indicate people are struggling with understanding and respecting boundaries. A story that has gone viral is about a reporter who was terminated for comments she shared on her personal blog. Apparently initially she had taken the comments down, but decided to repost them to be true to her values. ...  Read More
Jul. 22, 2013 1:12 pm
A recent survey by the SHRM identified the following as the three biggest challenges facing human resources professionals over the next ten years: HR professionals say that the three biggest challenges facing HR executives over the next 10 years are retaining and rewarding the best employees (59%), developing the next generation of corporate leaders (52%), and creating a corporate culture that...  Read More
Jul. 15, 2013 10:15 am
Like a lot of people I have been peripherally following the Trayvon Martin/George Zimmerman trial. I don’t think I was in the minority to see Zimmerman acquitted of all charges. I don’t think we will ever know the full story of what happened that evening. There is no question it was a tragedy. The incident and the uproar and dialogue that has occurred before, during, and now after the trial...  Read More
Jul. 9, 2013 11:21 am
Over the last weeks it has been interesting for me to see a number of discussions pop up on blog sites and social and business networking relationship sites that I belong to about the correlation between employee retention and employee satisfaction. The dialogue includes questions like: Is there a direct or indirect correlation between employee retention and employee satisfaction? Which is the...  Read More
Jul. 1, 2013 3:15 pm
It is interesting some times to see where your life and your career take you. Almost 20 years ago I made the decision to leave the corporate world and pursue my dream of opening a consulting firm. I had enjoyed a successful career in corporate human resources roles with two different large employers and in a number of locations and I felt strongly that there were better ways to work with people...  Read More
May 1, 2013 2:59 pm
While we all see, read, and scan countless blog posts on a daily basis, how many stand out? And why does a certain post stand out? Recently, I read an excellent post on Google Plus (link provided at the end of this post), and not only the title but the message have remained with me. The question posed by the post was, should we banish the word “boss” from our business vocabulary? There are so...  Read More
Mar. 29, 2013 11:45 am
For those in the Christian faith today is Good Friday, the day we recognize the crucifixion of Jesus Christ. I am not sure why we call it Good Friday, but that is a discussion for another day. It does represent for me a good day to contemplate, to look forward and backward at what I have achieved and what I still aspire to achieve. Over the last week or so a number of things have happened that...  Read More
Mar. 11, 2013 3:25 pm
Every once in a while you read an article or see a post that makes you say “did someone really say that out loud or put that in print?” That was my reaction when I read an article quoting the CEO of the American Management Association regarding a survey of American corporate leaders that concluded that U.S. workers just don’t have what it takes. They specifically focused on areas like...  Read More
Feb. 22, 2013 12:52 pm
The Wrong Paradigm Over the last week or so I have seen three different discussions from colleagues that I really respect that cause me to believe that much of our society and especially the business sector are still chasing what I fervently believe to be the wrong paradigm. In the first instance a colleague posed the question of whether or not an organization should focus on its fiscal...  Read More
Jan. 10, 2013 11:14 am
So today is January 10 of a new year. If you put any credibility into the information collected by the Gallup information (and I do) we have so far this year lost $10 billion in potential productivity from the direct and indirect effects of employee disengagement based on their estimate that disengagement costs the U.S. economy $350 billion per year. Is it just me or does that seem like a pretty...  Read More
Dec. 31, 2012 10:28 am
New Years is always interesting. You look forward and you look back, at least I do. My mentor, Freya, has taught me a lot about spending more time looking forward and less looking back. Her philosophy is incorporating the valuable lessons and leave the rest behind, every day represents a new opportunity so you should embrace it. I don’t know about the rest of you, but 2012 seemed like a...  Read More
Dec. 12, 2012 11:25 am
That statement is from the young man in the embedded video from a U.K. based movement Engaged for Growth, a national employee engagement initiative. I was intrigued by the elegant simplicity of the message; I was also impressed that the U.K. has recognized the importance of this phenomenon and strategy in making a difference. The young man quotes the...  Read More
Dec. 4, 2012 10:23 am
It has been a while since I have written my last blog post. I have had a chance to do some traveling, interact with a lot of family, friends and clients and reflect. The aftermath of the election continues to be interesting. It would seem that there is a sizable part of the population that is still kind of stunned on the outcome. They were sure that a return to our previous economic models would...  Read More
Nov. 10, 2012 10:49 am
What an interesting week. I had occasion to spend a good part of it in a community where I continue to have roots and connections, but where I don’t reside anymore on a fulltime basis. It was a nice visit, seeing people I care about and enjoying what the community and surrounding areas offer which is rather a lot. It was also a little bittersweet. One of the reasons I don’t reside there anymore...  Read More
Oct. 31, 2012 2:51 pm
I have been a professional change agent for more than 15 years now. I am in the business and have the avocation of trying to build different paradigms and models for how people and organizations see each other and work together. In some ways I guess that makes me an optimist. It also makes me a realist. Change is very hard for most people. People have different reasons for resisting change,...  Read More
Oct. 24, 2012 11:08 am
As many know I am not a big fan of the concept of human capital. It is not that I reject the premise of measuring performance, in fact quite the opposite I totally agree with the position taken by BlessingWhite in their new book The Engagement Equation, that true engagement only truly exists when individual’s goals and motivations are aligned with organizational objectives and goals. In my mind...  Read More
Oct. 15, 2012 6:57 am
As I have indicated before I like using analogies both for my own edification and as an illustration point for others in explaining a concept. It may be that I am the only one often that sees the connection, but I hope not. The Broken Road, performed here by Rascal Flats , is a song I first heard back in the late 90’s. It really struck...  Read More
Oct. 5, 2012 10:33 am
Any of us who have ever watched a gangster movie or read one of the many novels about crime families and the mafia have heard the expression making your bones. The expression most literally is interpreted as committing a murder or execution on behalf of the family, becoming a made man or full member of the secret society. Another interpretation that I would like to explore in a non-...  Read More
Sep. 28, 2012 12:58 pm
A little over a year ago I wrote a blog post I called Moving the Ball Forward using the football season as kind of a metaphor. If you haven’t noticed yet I like metaphors. A recent post was called Invitation versus Imposition where I used the metaphor of two different styles of training horses. I received one comment that said the blog was pretty good, but he couldn’t see the connection between...  Read More
Sep. 21, 2012 9:59 am
Over the last few weeks, it has been interesting for me to see a number of discussions pop up on blog sites and social and business networking relationship sites that I belong to about the correlation between employee retention and employee satisfaction. The dialogue includes questions like: Is there a direct or indirect correlation between employee retention and employee satisfaction? ...  Read More
Sep. 13, 2012 3:30 pm
On Tuesday of this week we saw the anniversary of what I believe to be one of the most significant tragedies the American people have ever experienced. For a time it seemed that there were some positive outcomes from the tragedy. We came together as a country with significant resolve to move forward; not only to locate and take action against those who had perpetrated the act, but as Americans...  Read More
Sep. 13, 2012 10:37 am
A number of years ago I had an opportunity to attend a demonstration by a man named Monty Roberts, who was the primary proponent of a new methodology of training horses. Although Monty is reasonably well known in horse circles, a more common vehicle for the average person to connect with him is that the character played by Robert Redford in the movie The Horse Whisperer was based on Roberts...  Read More
Sep. 6, 2012 10:22 am
It has been an interesting couple of weeks. I took my first real vacation in quite a while, kind of. I took two weeks and drove up to our farm in Oregon with my primary thought partner and collaborator. Her name is Freya and she is an 80 pound Rottweiler. She doesn’t say a lot, but she is quite interesting in how she sees things and views her priorities. The last few weeks have been pretty tough...  Read More
Aug. 14, 2012 7:12 pm
I have been reading a lot recently about the raging debate about Voter Registration, perhaps more specifically accusations on both sides that there is something nefarious and wrong with verifying someone has the privilege to vote legally in a particular jurisdiction. I guess, simplistically, if this requirement is applied to all voters rather than restrictively applied I don't see it as...  Read More
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