Identity Verified Thinker in Business / Human Resources / Employee Relations
Mark Herbert
Mark Herbert
Mark is a Principal in the management consulting firm, New Paradigms LLC. His background includes over thirty years of combined C level executive and management consulting experience in high technology, financial services, custom publishing, and not for profits among other industries.
 
Mar. 26, 2015 12:42 pm
Are You Willing To Stand Under the Arch? The ancient Romans had a tradition: Whenever one of their engineers constructed an arch, as the capstone was hoisted into place, the engineer assumed accountability for his work in the most profound way possible: He stood under the arch.” – Michael Armstrong As all of you know I write a great deal about management and leadership, especially from the...  Read More
Feb. 18, 2015 7:43 pm
Building A Company Tribe “ In organizations, real power and energy is generated through relationships. The patterns of relationships and the capacity to form them are more important than tasks, functions, roles, and positions." Margaret Wheatley When people ask me what I do I have been known to facetiously say – I build cults, but I think that that particular description can be...  Read More
Feb. 13, 2015 1:17 pm
A colleague posted something on LI today that I have known for a very long time- employees want and need more performance feedback, not less. It is almost impossible to pick up a business publication these days that doesn’t castigate the performance evaluation process used in most organizations and justifiably so. They are usually pretty lousy processes conducted once a year where we tell people...  Read More
Jan. 19, 2015 2:21 pm
I have occasion to come into contact with a number of not for profit organizations on a regular basis ranging from very large organizations like education and health care providers to local service providers with a much narrower focus. I use the term not for profit as opposed to non- profit very deliberately. The point that I try to make with these organizations is that profit at its most...  Read More
Nov. 17, 2014 1:52 pm
Read an interesting post today from Bruce Kasanoff recommending we step away from the old adage of “teaching people to fish” when they are truly hungry. He points out that when people are truly hungry they need nourishment, not wisdom. That really shouldn’t be news to any of us since Maslow created his hierarchy of needs decades ago, but it seems like we still struggle with it on both sides...  Read More
Oct. 7, 2014 12:22 pm
The topic of leadership is one that consistently takes up space on every social media forum and management development curriculum, but the interesting thing is are we learning and changing anything? If we look at the opportunity costs offered by things like employee engagement and reduced expenditures in health care from partnering with employees and health care providers to manage health not...  Read More
Sep. 9, 2014 12:19 pm
Your Leadership Brand I think that most organizations today recognize that beyond their product or service brand intentionally or unintentionally they have also created and promulgate an employment brand. Your organizations employment brand is the perception by current and future employees of what working in your organization is like. Some organizations enjoy a very strong employment brand....  Read More
Jul. 21, 2014 9:42 am
The Importance of Effective Coaching Over the weekend I had occasion to purchase and read Strengths Finder 2.0. If you are not familiar with it, Strengths Finders is the assessment tool first developed in 2001 by the Gallup organization. The essential concept behind it is that people who are given the opportunity to focus in the areas where their talents are most pronounced are much more likely...  Read More
Jul. 11, 2014 10:13 am
The Complete Approach My colleague Brad Federman shared a blog post today that I found interesting and very accurate. His point was that creating a great culture doesn’t mean that it is going to represent and be a great place for everyone and automatically translate to high employee engagement. In fact in my experience this is one of the issues I observe constantly in organizations as they...  Read More
May 7, 2014 4:54 pm
The Problem We Need to Fix NOW! I came across a couple of things recently that unfortunately reinforced what I have known for a long time- we need to put serious energy into how we identify, train and deploy managers and leaders. A recent Gallup poll concluded that 82% of the time organizations fail to make the right choice in selecting candidates for leadership and management positions. James...  Read More
Mar. 18, 2014 12:51 pm
An interaction with a number of clients and other people over the past couple of weeks has reminded me about how important alignment is, both personally and professionally. As many know I am an advocate of and hopefully catalyst for engagement . To me engagement represents that sweet spot where the goals of the organization and the goals of the individual are aligned. I recognize that many...  Read More
Jan. 31, 2014 12:36 pm
Something to Consider I saw a quote on Facebook the other day that kind of spoke to me, it said, - It is easier to raise strong children than to try to fix broken men I agree with that concept and I also thought about my own interests and commitment to changing the social contract and promoting employee engagement . This week like every other I saw a number of things that kind of make you...  Read More
Jan. 14, 2014 3:25 pm
Lucy - We Got Work To Do! A colleague I deeply respect shared a couple of statistics yesterday that should give both employers and human resources professional pause; voluntary turnover (employees electing to seek other employment) was up 45% year over year from 2013 to 2012. Additionally the cost per hire was calculated at 15% higher than the previous year. Given that we hear constantly from...  Read More
Jan. 9, 2014 4:30 pm
When Will They Ever Learn… I am probably dating myself a bit by borrowing that line from the classic Peter Seeger tune, but I find myself asking that question over and over again. The they I am referring to are the leaders and managers who still don’t seem to get it. As most anyone who has read any of my stuff knows I have committed my career to building and reinforcing new models of how...  Read More
Dec. 31, 2013 2:01 pm
So once again it is New Year’s Eve and we find ourselves closing out one year and starting another. I would be less than candid if I didn’t say that in many ways I will be glad to see this year end. This was a year of great turbulence it seems both for me personally and for a lot of the world in general. We set multiple records this year for performance of the stock market and we seem to be...  Read More
Nov. 18, 2013 11:08 am
Paradigm Shifters As anyone who has ever read anything I have written, attended a presentation, or interacted with me knows I feel we are in serious need of some paradigm shifts. I tuned into 60 Minutes last night. I still find the show entertaining if not always entirely accurate. Two different segments really captured my attention on last night’s show. The first was a segment about Warren...  Read More
Nov. 7, 2013 2:35 pm
Your Process Drives Your Results! I recognize that this statement in and of itself is not particularly profound. Indeed it represents the essence of the total quality movement. Good processes properly understood and practiced will consistently yield better results. What I still struggle with after over 30 years as an executive, manager, and consultant is why we still don’t seem to universally...  Read More
Oct. 31, 2013 2:07 pm
Who Defines Leadership? I was having a great conversation the other evening with a friend who is also my resident cynic. Growing up in the Midwest in a Latvian community (if you are unfamiliar with Latvia it is/was an Eastern European country dominated by the USSR among others) she has a natural distrust for conventional authority, corporate leaders anything else reeking of capricious (as...  Read More
Oct. 23, 2013 11:03 am
And We Still Call Them Soft Skills? Yet another survey has come out and validated what we should already know- relationships are important at work. This most recent study by HR consulting firm Ranstad reports that 8 out of 10 respondents indicating that having a good working relationship with their boss is very important to them. As a corollary the single most frequent reason cited by employees...  Read More
Oct. 14, 2013 11:57 am
A colleague of mine had a chance to attend the healthiest employers of Oregon awards program last week and he was intrigued and excited to share the ideas of the event with me. Like him I was very pleased to see organizations focusing on this area and recognizing the importance of managing health rather than health care. I would be less than candid however if I didn’t acknowledge that there...  Read More
Oct. 8, 2013 2:10 pm
I just finished reading Malcolm Gladwell’s latest book, David and Goliath. Like all of his books that preceded it I enjoyed it a great deal. I see Gladwell as kind of a social facilitator and observer. He doesn’t try to present himself as a behavioral scientist with countless reams of data to support his conclusions, he makes comments and observations. The reader has the choice to accept or...  Read More
Sep. 30, 2013 10:41 am
Why I Don’t Do Happy! Just as I came out in an earlier blog and admitted I am a social entrepreneur with a vision towards changing the world and how people and organizations work together, I have another admission to make- I am obsessed with the concept of employee engagement! When I look at the trillions of dollars that we lose annually to environmental factors like regretted turnover,...  Read More
Sep. 20, 2013 12:31 pm
I admit it! I am a social entrepreneur I want to change the way the world works and how people interact together, especially in organizations. I entered the workforce over 30 years ago in the field we now call Human Resources. I remember thinking as I watched the interactions between management, which I was a part of, and our employees, who were primarily represented by collective bargaining...  Read More
Aug. 27, 2013 12:58 pm
I think we have a bit of a sustainability crisis that is “hiding” in plain sight. I remember when I started working in and around the area of employee engagement (we didn’t call it that then) over ten years ago. I felt in my gut and could show anecdotally that there was a relationship between how people felt about their work and the organization they worked for and how they performed. I...  Read More
Aug. 23, 2013 2:04 pm
It is always interesting to me that when I see or read about what performance metrics executives should have on their dashboard there is often about a discussion about whether they should be tracking employee engagement or KPI’s (key performance indicators). As both a former human resources and operational executive my reaction is that employee engagement IS a key performance indicator. There...  Read More
Aug. 13, 2013 2:28 pm
We have all hear of the concept of “failure to launch”, but one of our dark secrets from entrepreneurial to Fortune 50 organizations is failure to lead. Failure to lead manifests itself in a number of ways. Sometimes it is the inability or unwillingness of the senior most person or the entire senior management team to clarify an organizations direction. Other times it is the unwillingness to...  Read More
Jul. 30, 2013 11:57 am
Maybe it is just the phase of the moon, but there seems to be a proliferation of situations that indicate people are struggling with understanding and respecting boundaries. A story that has gone viral is about a reporter who was terminated for comments she shared on her personal blog. Apparently initially she had taken the comments down, but decided to repost them to be true to her values. ...  Read More
Jul. 22, 2013 1:12 pm
A recent survey by the SHRM identified the following as the three biggest challenges facing human resources professionals over the next ten years: HR professionals say that the three biggest challenges facing HR executives over the next 10 years are retaining and rewarding the best employees (59%), developing the next generation of corporate leaders (52%), and creating a corporate culture that...  Read More
Jul. 15, 2013 10:15 am
Like a lot of people I have been peripherally following the Trayvon Martin/George Zimmerman trial. I don’t think I was in the minority to see Zimmerman acquitted of all charges. I don’t think we will ever know the full story of what happened that evening. There is no question it was a tragedy. The incident and the uproar and dialogue that has occurred before, during, and now after the trial...  Read More
Jul. 9, 2013 11:21 am
Over the last weeks it has been interesting for me to see a number of discussions pop up on blog sites and social and business networking relationship sites that I belong to about the correlation between employee retention and employee satisfaction. The dialogue includes questions like: Is there a direct or indirect correlation between employee retention and employee satisfaction? Which is the...  Read More
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