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Mark Herbert
Mark Herbert
Mark is a Principal in the management consulting firm, New Paradigms LLC. His background includes over thirty years of combined C level executive and management consulting experience in high technology, financial services, custom publishing, and not for profits among other industries.
 
Mar. 8, 2016 3:05 pm
Dunbar’s Number, Surveys and Engagement Bad processes yield bad results. I make that statement as I look at the shouts across the blogosphere that performance appraisal has failed, employee engagement is bullshit, and a number of other sweeping generalizations. When I examine those things I come up with a pretty consistent conclusion; if your process is designed and executed poorly you...  Read More
Mar. 7, 2016 3:48 pm
It’s Lonely, But Especially at the Top I am a pretty big Simon Sinek fan. For those of you that aren’t familiar with him he has published two books; Start With Why, and Leaders Eat Last. He has also been a featured presenter on TED (if you don’t know what TED talks are drop me an email) and drawn huge audiences. I see Sinek as a bit like Malcolm Gladwell, who I also enjoy. Neither of the...  Read More
Mar. 3, 2016 1:47 pm
Millennials, Employee Engagement, and Leadership Fails It is interesting to watch both the behavior of the Millennial generation and all of the energy and dialogue they are creating. I think the dialogue is good. Millennials make up 50% of the workforce today and that number will increase to 75% over the next ten years. It is amusing however to see our desire to lump them all together with...  Read More
Feb. 22, 2016 4:18 pm
Over this weekend I found myself reading and thinking about a number of things I saw posted and debated on the blogosphere. There are a number of different postings out there about a young woman who directed a letter/post the CEO of her organization deploring her personal working conditions, primarily her compensation vis a vis, the cost of living in the San Francisco Bay area and the...  Read More
Feb. 2, 2016 2:22 pm
The “Gift” of Constructive Criticism A couple of recent articles reminded me of something that I both learned painfully and continue to struggle with after several decades in the workplace- “Constructive criticism aka feedback is a gift and should be recognized as such”. No one really likes to get feedback that is not positive, at least initially, but a couple of articles recently talked about...  Read More
Nov. 18, 2015 4:58 pm
The recent post on LI discussing the two primary varieties of manager/leaders, multipliers and diminishers really cut to the chase of much is wrong with our current leadership models. There were probably at least three or four other articles ranging from perplexed to angry about why we are not seeing more organizations proactively embracing employee engagement given that the data is in and...  Read More
Nov. 2, 2015 1:47 pm
I just spent a little bit better than a week on a road trip/vacation to the Southwest. I used a lot of my time there to think about the last few years and what has transpired since I published my first book in 2008. My book was kind of a journal about my experiences as a human resources practitioner, executive, and consultant and why I thought there were way better models for the...  Read More
Sep. 22, 2015 1:13 pm
A client recently sent me an article describing a new book published by Craig Wilson, formerly of Patagonia that piqued my interest. It reminded me of one of my favorite quotes- "Inside my empty bottle I was constructing a lighthouse while all the others were making ships." Charles Simic Wilson's premise is that truly great brands create and sustain a set of values that resonates with a...  Read More
Sep. 10, 2015 11:29 am
Imagine a company where employees come to work engaged, determined and committed to support the goals of the organization (physically, psychologically, and emotionally). 95% of the time this is the case when an employee starts working for you; before things get in the way of their enthusiastic engagement. What gets in the way? Unclear expectations A variance in what the employee is doing and...  Read More
Aug. 31, 2015 11:42 am
I just read another blog post tolling the death of employee engagement. Although I don’t agree that the concept is dead or we should move on I do agree that like with many other strategies in many cases we are seeing systemic failure between conceptualizing the strategy and its execution. So I have a couple of premises that have worked for me in creating and sustaining engagement: ...  Read More
Jul. 29, 2015 12:56 pm
The Great Performance Evaluation Debate Like a lot of others I was intrigued to read about Accenture’s decision to radically modify their approach to performance evaluation and eliminate such practices as forced ranking and the annual or semi- annual trip to the woodshed that both employee and manager dread. That being said I think what I liked is that Accenture, and other progressive...  Read More
Jun. 10, 2015 11:49 am
I will freely admit to being a Malcolm Gladwell fan. I have enjoyed all of his books. Unlike his critics I don’t see him as a scientist as much as a social commentator. He makes observations about things that he sees and comments on them. Perhaps some of the reason I enjoy Gladwell as well as Seth Godin and Dan Pink is that I find their observations interesting and the fact that I am a social...  Read More
May 19, 2015 1:51 pm
Employers Be Advised! I have been seeing a few posts of late that reinforce some things that I have known and talked about for some time: We don’t just acquire talent or human capital; we hire and hopefully retain whole people. Contrary to everything you read Millennials are not slackers, uninterested in making a contribution, and generally the most awful generation ever… All Millennials...  Read More
Mar. 30, 2015 3:34 pm
Getting The Performance You Want! At the end of the day I believe this is the objective that every manager in every organization is most interested in meeting and exceeding. It is also one that even a couple hundred years in the process of employer and employed we do badly. You can’t pick up a business journal without encountering something on this topic. The latest thinking is that...  Read More
Mar. 26, 2015 12:42 pm
Are You Willing To Stand Under the Arch? The ancient Romans had a tradition: Whenever one of their engineers constructed an arch, as the capstone was hoisted into place, the engineer assumed accountability for his work in the most profound way possible: He stood under the arch.” – Michael Armstrong As all of you know I write a great deal about management and leadership, especially from the...  Read More
Feb. 18, 2015 7:43 pm
Building A Company Tribe “ In organizations, real power and energy is generated through relationships. The patterns of relationships and the capacity to form them are more important than tasks, functions, roles, and positions." Margaret Wheatley When people ask me what I do I have been known to facetiously say – I build cults, but I think that that particular description can be...  Read More
Feb. 13, 2015 1:17 pm
A colleague posted something on LI today that I have known for a very long time- employees want and need more performance feedback, not less. It is almost impossible to pick up a business publication these days that doesn’t castigate the performance evaluation process used in most organizations and justifiably so. They are usually pretty lousy processes conducted once a year where we tell people...  Read More
Jan. 19, 2015 2:21 pm
I have occasion to come into contact with a number of not for profit organizations on a regular basis ranging from very large organizations like education and health care providers to local service providers with a much narrower focus. I use the term not for profit as opposed to non- profit very deliberately. The point that I try to make with these organizations is that profit at its most...  Read More
Nov. 17, 2014 1:52 pm
Read an interesting post today from Bruce Kasanoff recommending we step away from the old adage of “teaching people to fish” when they are truly hungry. He points out that when people are truly hungry they need nourishment, not wisdom. That really shouldn’t be news to any of us since Maslow created his hierarchy of needs decades ago, but it seems like we still struggle with it on both sides...  Read More
Oct. 7, 2014 12:22 pm
The topic of leadership is one that consistently takes up space on every social media forum and management development curriculum, but the interesting thing is are we learning and changing anything? If we look at the opportunity costs offered by things like employee engagement and reduced expenditures in health care from partnering with employees and health care providers to manage health not...  Read More
Sep. 9, 2014 12:19 pm
Your Leadership Brand I think that most organizations today recognize that beyond their product or service brand intentionally or unintentionally they have also created and promulgate an employment brand. Your organizations employment brand is the perception by current and future employees of what working in your organization is like. Some organizations enjoy a very strong employment brand....  Read More
Jul. 21, 2014 9:42 am
The Importance of Effective Coaching Over the weekend I had occasion to purchase and read Strengths Finder 2.0. If you are not familiar with it, Strengths Finders is the assessment tool first developed in 2001 by the Gallup organization. The essential concept behind it is that people who are given the opportunity to focus in the areas where their talents are most pronounced are much more likely...  Read More
Jul. 11, 2014 10:13 am
The Complete Approach My colleague Brad Federman shared a blog post today that I found interesting and very accurate. His point was that creating a great culture doesn’t mean that it is going to represent and be a great place for everyone and automatically translate to high employee engagement. In fact in my experience this is one of the issues I observe constantly in organizations as they...  Read More
May 7, 2014 4:54 pm
The Problem We Need to Fix NOW! I came across a couple of things recently that unfortunately reinforced what I have known for a long time- we need to put serious energy into how we identify, train and deploy managers and leaders. A recent Gallup poll concluded that 82% of the time organizations fail to make the right choice in selecting candidates for leadership and management positions. James...  Read More
Mar. 18, 2014 12:51 pm
An interaction with a number of clients and other people over the past couple of weeks has reminded me about how important alignment is, both personally and professionally. As many know I am an advocate of and hopefully catalyst for engagement . To me engagement represents that sweet spot where the goals of the organization and the goals of the individual are aligned. I recognize that many...  Read More
Jan. 31, 2014 12:36 pm
Something to Consider I saw a quote on Facebook the other day that kind of spoke to me, it said, - It is easier to raise strong children than to try to fix broken men I agree with that concept and I also thought about my own interests and commitment to changing the social contract and promoting employee engagement . This week like every other I saw a number of things that kind of make you...  Read More
Jan. 14, 2014 3:25 pm
Lucy - We Got Work To Do! A colleague I deeply respect shared a couple of statistics yesterday that should give both employers and human resources professional pause; voluntary turnover (employees electing to seek other employment) was up 45% year over year from 2013 to 2012. Additionally the cost per hire was calculated at 15% higher than the previous year. Given that we hear constantly from...  Read More
Jan. 9, 2014 4:30 pm
When Will They Ever Learn… I am probably dating myself a bit by borrowing that line from the classic Peter Seeger tune, but I find myself asking that question over and over again. The they I am referring to are the leaders and managers who still don’t seem to get it. As most anyone who has read any of my stuff knows I have committed my career to building and reinforcing new models of how...  Read More
Dec. 31, 2013 2:01 pm
So once again it is New Year’s Eve and we find ourselves closing out one year and starting another. I would be less than candid if I didn’t say that in many ways I will be glad to see this year end. This was a year of great turbulence it seems both for me personally and for a lot of the world in general. We set multiple records this year for performance of the stock market and we seem to be...  Read More
Nov. 18, 2013 11:08 am
Paradigm Shifters As anyone who has ever read anything I have written, attended a presentation, or interacted with me knows I feel we are in serious need of some paradigm shifts. I tuned into 60 Minutes last night. I still find the show entertaining if not always entirely accurate. Two different segments really captured my attention on last night’s show. The first was a segment about Warren...  Read More
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