Index of Human Resources

Blog Index

Feb. 7, 2016 10:57 am
Over the past several weeks I have talked about change and by this I mean real change. It is a change that has rocked the very essence of the organization that you work for. It is change that has created a new corporate normal characterized by a new corporate culture unlike anything you have experienced before. What I hear quite often is that “Oh well, if it does not work we can always go back to...  Read More
Feb. 2, 2016 2:22 pm
The “Gift” of Constructive Criticism A couple of recent articles reminded me of something that I both learned painfully and continue to struggle with after several decades in the workplace- “Constructive criticism aka feedback is a gift and should be recognized as such”. No one really likes to get feedback that is not positive, at least initially, but a couple of articles recently talked about...  Read More
Jan. 29, 2016 4:37 pm
Sigh, I Don’t Think He Got This One Right I just read where the President has signed a bill proposing that all companies with more than 100 employees will be required as part of their equal employment opportunity filing to report compensation by gender, ethnicity, and other factors. My concern is that while this may lead to “transparency” it will not necessarily lead to pay equity. I am old...  Read More
Jan. 29, 2016 11:20 am
Let me begin this week’s blog post with a question: Who do you work for? I know it sounds like a weird question, but I want you to stop for a moment and think about your answer. I am not a betting man but I bet I can predict most of your responses. The vast majority of you responded by saying you work for XYZ organization or you work for some VP within the organization. Nothing irritates me...  Read More
Jan. 28, 2016 2:18 pm
So What Is HR Exactly? I was having lunch recently with a client and a very capable human resources professional that I was introducing to him and he posed that question. He wasn’t being sarcastic or demeaning. His organization has never hired a professional human resources person in their 50-year history so he was genuinely curious about what he could expect from making this kind of...  Read More
Jan. 22, 2016 9:42 am
Peter Pande in his book, The Six Sigma Way, expresses that there is no single correct way to introduce the methodology into your organization. That is never clearer in the wide variation of understanding on what the difference is between Lean and Six Sigma. Further it is shown in the attitudes of some individuals within the marketplace. Several years ago I talked with the Quality Improvement...  Read More
Jan. 15, 2016 2:33 pm
A common theme in many corporations is what is in it for us? If we spend this amount to secure this new service or product how much are we going to see in return? Every decision is couched in this idea that decisions must be made dependent on what we will see back from the investment. We avoid innovation and new ways to run more effectively because the ROI equation does not meet some arbitrary...  Read More
Jan. 8, 2016 9:55 am
I am currently in the process of reading Michael Rother’s Toyota Kata , which brings up some interesting points regarding process improvement. We stated in Part 28 of the series that true change management involves a change of corporate culture. But what do we mean by this? To reach the full impact of change management EVERY member of the organization from the maintenance department to the...  Read More
Jan. 7, 2016 6:01 pm
Every once in a while you get exposed to something that just either creates or crystallizes a perspective for you. For me one of the first of those events was when I saw a demonstration by a man named Monty Roberts the model for the character played by Robert Redford in the Horse Whisperer , demonstrating a completely different way to train horses. Before Roberts that process had generally...  Read More
Jan. 7, 2016 6:00 pm
Every once in a while you get exposed to something that just either creates or crystallizes a perspective for you. For me one of the first of those events was when I saw a demonstration by a man named Monty Roberts the model for the character played by Robert Redford in the Horse Whisperer , demonstrating a completely different way to train horses. Before Roberts that process had generally...  Read More
Dec. 18, 2015 10:43 pm
In the April 2015 issue of Talent Management Magazine an article written by Warren Parry and Randall Wandmacher of Accenture discussed Using Fact, Not Feeling to Deliver Change. The article contained a list of 10 drivers of change. This blog post with their permission will look at how these drivers effect change within your organization. Driver #1: Systems and Processes – Every thing you do...  Read More
Dec. 11, 2015 9:41 am
Look around the corporate landscape and you are bound to find a corporation, which has a department or a program called quality assurance or quality effectiveness. We get that, but they are approaching it the wrong way. Process improvement is not a program. Process improvement is not a department. Process improvement is a process. So what do we mean? As we stated in Part 28: Change Management...  Read More
Dec. 7, 2015 11:02 am
This morning I ask you to do me a small favor. Take a random sample of your LinkedIn connections and read their list of skills. See how many list change management as a skill. Then I would like your responses to the question are they really involved in change management? My feeling is that the vast majority of them are not involved in true change management. Let me explain that further. For the...  Read More
Nov. 30, 2015 4:31 pm
I just finished reading an excellent article titled Beyond Bias in Strategy+Business Magazine. While reading it I could not help to take into consideration the events unfolding in the global marketplace today. We condemn those in the Black Life Matter. We condemn those to respond to violence as someone who wants to take our rights away. Stop for a moment and consider our own checkered path...  Read More
Nov. 20, 2015 9:25 am
Look around your organization. How often do you hear that statement? As an organization the tendency is to do things the way we always done them whether that is the correct way to do them or not. Ford told us the “Quality was job #1” and then they have the reputation on the market as far from it. Honda etc. utilized airbags from Takata and it is costing them widely. These are examples of errors...  Read More
Nov. 20, 2015 9:24 am
In last week’s blog I talked about being willing within the organization to take a chance on trying something new if it means a better organization This week’s post suggests some strategies to get to that point. So here are my suggestions to achieve that fearless organization: Strategy #1: Eliminate silos – The TLS Continuum and continuous process improvement requires that the process must go...  Read More
Nov. 18, 2015 4:58 pm
The recent post on LI discussing the two primary varieties of manager/leaders, multipliers and diminishers really cut to the chase of much is wrong with our current leadership models. There were probably at least three or four other articles ranging from perplexed to angry about why we are not seeing more organizations proactively embracing employee engagement given that the data is in and...  Read More
Nov. 13, 2015 10:33 am
You were starting school or playing a sport. Think back to what your mother, or father told you at the time. If you were like my parents you were constantly reminded that if we did not succeed, try, try again until you did. Funny thing happened when we entered the business world. Suddenly you are told if you can’t do it safely don’t do it. If you tried something and it didn’t work then you are...  Read More
Nov. 2, 2015 1:47 pm
I just spent a little bit better than a week on a road trip/vacation to the Southwest. I used a lot of my time there to think about the last few years and what has transpired since I published my first book in 2008. My book was kind of a journal about my experiences as a human resources practitioner, executive, and consultant and why I thought there were way better models for the...  Read More
Oct. 30, 2015 2:50 pm
A common misconception among many managers is that continuous process improvement will happen overnight. It just does not happen that way. The implementation of the TLS Continuum and continuous process improvement demands and even requires that we create a new corporate normal. This new normal creates a new corporate culture, which can be dramatically different from what your organization is...  Read More
Oct. 20, 2015 1:19 pm
I just had a chance to read a post on LinkedIn mentioning that Executive Search firms have lengthened the time they are willing to commit to in identifying candidates and that gasp , the search process in general is taking longer. My reaction is Thank you God, maybe we will get better at it! Your process drives your results! I recognize that this statement in and of itself is not...  Read More
Oct. 12, 2015 2:26 pm
TLS Continuum Part 23: What is my role here? Congratulations you have made it to that corner office. Now comes the hard stuff. What really is your role within the organization? What are the organization expectations now you have reached this level of your career ladder? The role of senior leaders within our organizations is dramatically changing and to be successful you need to likewise change....  Read More
Oct. 8, 2015 3:38 pm
I am probably dating myself a bit by borrowing that line from the classic Peter Seeger tune, but I find myself asking that question over and over again. The they I am referring to are the leaders and managers who still don’t seem to get it. As most anyone who has read any of my stuff knows I have committed my career to building and reinforcing new models of how organizations and people work...  Read More
Oct. 2, 2015 1:48 pm
Everybody has them. Every organization has them. As the global workplace we call them by many names. But when we refine them to their roots they are all quotas. Salesmen are told they have to sell so many units. The rank and file are told they must produce so many units per work shift. Customer service is told they must handle so many customer calls per hour. These are quotas. If it looks like a...  Read More
Sep. 25, 2015 11:38 am
You make a phone call to your credit card company and you get caught in the virtual whirlpool as the VM system takes you through all the options. One of the continuing recordings says “in order to serve you better please give us the reason for your call today.” You are in the office and a client calls and one of your colleagues answers the phone. After listening to the problem your colleague...  Read More
Sep. 22, 2015 1:13 pm
A client recently sent me an article describing a new book published by Craig Wilson, formerly of Patagonia that piqued my interest. It reminded me of one of my favorite quotes- "Inside my empty bottle I was constructing a lighthouse while all the others were making ships." Charles Simic Wilson's premise is that truly great brands create and sustain a set of values that resonates with a...  Read More
Sep. 18, 2015 8:37 pm
As we discussed in the TLS Continuum Part 18: Changing Managers to Leaders, as managers/leaders in the new global; marketplace we have a new responsibility added to our workload. This new responsibility is to both educate and train our human capital assets so that the organization can move forward. Wait a minute are they not the same term? Talk to many in and outside of academia and they will...  Read More
Sep. 11, 2015 9:38 am
On August 28, 1963, Dr. Martin Luther King delivered his iconic “ I have a Dream Speech.” Like Dr. King I too have a dream or more correctly a vision. While I am not referring to my four-year-old son as Dr. King did, I am referring to our global workplace. Let me paraphrase Dr. King’s speech and relate my vision or dream to you the reader. I have a goal in my professional life to deliver a...  Read More
Sep. 10, 2015 11:29 am
Imagine a company where employees come to work engaged, determined and committed to support the goals of the organization (physically, psychologically, and emotionally). 95% of the time this is the case when an employee starts working for you; before things get in the way of their enthusiastic engagement. What gets in the way? Unclear expectations A variance in what the employee is doing and...  Read More
Sep. 4, 2015 2:41 pm
Throughout this TLS Continuum series I have tried to stress that in order for the TLS Continuum to be successful we need to create a new normal as far as corporate culture is concerned. This change applies to not only the organization as a whole but to the role of management as well. Answer this quick question for me? What kind of manager are you? Are you that fierce tyrant or are you the...  Read More
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