Index of Human Resources

Blog Index

May 26, 2016 11:20 am
Imagine a scenario where everything moves along smoothly with no problems. Imagine you have the power to wave a magic wand and every problem solves itself. For many members of management this the way they face reality. They forget the process is called Continuous Process Improvement. We do not have processes that just move it on. We do not have a problem with which we can wave a magic wand in...  Read More
May 24, 2016 3:02 pm
I remember being trained as a manager all those years ago and reflecting that much of what was provided as leadership were things we do to people rather than with people. I explored this at some length in my first book, Managing Whole People, and since then it seems like our awareness if not our practices have changed as we have begun to recognize the billions in opportunity costs we are...  Read More
May 6, 2016 10:51 am
As I read the literature out in the market I see wide responses to organizational problems with the usual suspects. We resolve performance issues by cutting costs. We resolve performance issues by cutting human capital spend. We resolve performance issues by cutting overhead. Here is the problem, without experimentation we will not find the true answer to the problem before you. True process...  Read More
Apr. 29, 2016 11:28 am
Last week in our weekly blog post we talked about what the TLS Continuum was, however I left out of the discussion a valuable point about what is missing from most continuous process improvement efforts. That missing element is critical thinking. Hey I get it, it is just not you. Our next generation can’t critically think either. The base of the TLS Continuum is critical thinking so it is...  Read More
Apr. 25, 2016 4:25 pm
The Journey Continues This week I will complete the second round of my Advanced Leadership program. We call it Advanced because we have screened the participants to be sure that they have already been exposed to concepts like setting expectations, giving feedback, and other fundamental requirements of managing others. We are trying to focus on concepts that are a little less crisp like ...  Read More
Apr. 22, 2016 9:30 am
I got into a discussion in the past days over the use of acronyms. The comment was passed that nobody understands acronyms so why use them. So for you who are reading this blog let me give to the basics of the TLS Continuum. The letters TLS stand for the three components of the continuum. The letter T stands for the Theory of Constraints. Created by Dr. Eliyahu Goldratt in his book “ The Goal” ,...  Read More
Apr. 16, 2016 9:36 pm
The very essence of our organizations is found within the corporate culture of the organization. It creates the vision of the organization both internally and externally to your organization. From the very beginning of the TLS Continuum series we have stressed the need to see a problem, feel its affects on your organization and create a new corporate culture. In the April issue of the Harvard...  Read More
Apr. 8, 2016 10:43 am
The continuous process improvement field is inundated with articles and practices touting the benefits of working with cross-functional teams. The TLS Continuum methodology is based on the input of various views as to possible solutions to the problems facing organizations. But there is a downside to this effort to arrive at consensus on potential solutions to these very problems. That downside...  Read More
Apr. 6, 2016 3:40 pm
The Trust Factor I have always been clear about the criticality of trust in every relationship, but it is always nice to get some statistical validation from a credible source like HBR in this recent post- . As a recovering HR executive I have preached this message for some time, similar to my rants about the absurdity of leaving...  Read More
Mar. 25, 2016 10:27 am
Those of you who have followed this blog since the Blogger days in the early 2000’s know that there are two topics I have strongly avoided in this space – one is religion and the other is politics. And yet the current political climate provides clear evidence of the dangers of assumptions in our lives. Every protestor must be a paid plant from the other side. Every member of a religious sect must...  Read More
Mar. 21, 2016 12:19 pm
Defining the New Social Contract If you believe the old expression a picture is worth a thousand words, then I would submit to you that this graphic created by my colleague Frank Sonnenberg is priceless. It perfectly illustrates the real relationship between employer and employed and what things that we employers covet like being perceived as leaders, high employee engagement and the...  Read More
Mar. 19, 2016 6:21 pm
In last week’s post we asked the question, who really is your process subject matter expert? In this week’s post I want to take the discussion to another view of the question. If we have assumed who the process SME is within your organization, then what are their obligations to the organization? Deming in his 14 points of quality stated that one of the keys to quality is the removal of...  Read More
Mar. 16, 2016 3:02 pm
The Leadership Journey Leadership is not for the faint hearted. It is very much a journey rather than a destination. The other thing about it is that leadership is bestowed on you, it doesn’t come with a declaration on your part or a promotion, or a place on an org chart. It is a gift. You may be part of what is referred to as your organization’s leadership team, but that doesn’t make you...  Read More
Mar. 14, 2016 5:11 pm
As I have stated earlier I am currently in the process of reading Michael Rother’s Toyota Kata . In the book the point is made as to who should be the one who is considered the SME of the process within the organization. The problem is that the author’s response to the question is quite different from what I was taught in my Six Sigma Black Belt training. The purpose of this part of the TLS...  Read More
Mar. 8, 2016 3:05 pm
Dunbar’s Number, Surveys and Engagement Bad processes yield bad results. I make that statement as I look at the shouts across the blogosphere that performance appraisal has failed, employee engagement is bullshit, and a number of other sweeping generalizations. When I examine those things I come up with a pretty consistent conclusion; if your process is designed and executed poorly you...  Read More
Mar. 7, 2016 3:48 pm
It’s Lonely, But Especially at the Top I am a pretty big Simon Sinek fan. For those of you that aren’t familiar with him he has published two books; Start With Why, and Leaders Eat Last. He has also been a featured presenter on TED (if you don’t know what TED talks are drop me an email) and drawn huge audiences. I see Sinek as a bit like Malcolm Gladwell, who I also enjoy. Neither of the...  Read More
Mar. 4, 2016 10:55 am
Over the course of this series of blog posts, and most recently the last couple of weeks, we have stressed that the TLS Continuum requires the creation of a new normal in the organization. It calls for a new form of corporate culture. But where is the correlation between the TLS Continuum, Change management and the New Normal? In order to answer that question we need to backtrack to the...  Read More
Mar. 3, 2016 1:47 pm
Millennials, Employee Engagement, and Leadership Fails It is interesting to watch both the behavior of the Millennial generation and all of the energy and dialogue they are creating. I think the dialogue is good. Millennials make up 50% of the workforce today and that number will increase to 75% over the next ten years. It is amusing however to see our desire to lump them all together with...  Read More
Feb. 26, 2016 11:02 am
Change is hard, and we understand that. It is never easy but at times there is no recourse. Those of you who have followed this blog since 2006 when we began know that there are two topics I never discuss – Politics and Religion. But when we look at the current political turmoil that has come about due to the upcoming presidential race, I have to stop and consider the impact on the business world...  Read More
Feb. 22, 2016 4:18 pm
Over this weekend I found myself reading and thinking about a number of things I saw posted and debated on the blogosphere. There are a number of different postings out there about a young woman who directed a letter/post the CEO of her organization deploring her personal working conditions, primarily her compensation vis a vis, the cost of living in the San Francisco Bay area and the...  Read More
Feb. 19, 2016 5:23 pm
Trust me I am not trying to delve into your personal affairs. What I am asking is your organization in financial trouble? I am asking for a reason unrelated to a full investigation of your organization’s finances. I have had to cancel two training sessions in the past week due to the fact that the market served by the organizations was being confronted by layoffs because the oil prices are too...  Read More
Feb. 19, 2016 11:18 am
How many times have you heard this from a department manager or even from top management? Everyone thinks they are basically running a tight ship but under the surface lies this scary monster we call waste. It is right under our noses and we choose to ignore it for whatever reason. Some are subtle nuances to our processes, other are the result of a just not the way we do things here. No matter...  Read More
Feb. 7, 2016 10:57 am
Over the past several weeks I have talked about change and by this I mean real change. It is a change that has rocked the very essence of the organization that you work for. It is change that has created a new corporate normal characterized by a new corporate culture unlike anything you have experienced before. What I hear quite often is that “Oh well, if it does not work we can always go back to...  Read More
Feb. 2, 2016 2:22 pm
The “Gift” of Constructive Criticism A couple of recent articles reminded me of something that I both learned painfully and continue to struggle with after several decades in the workplace- “Constructive criticism aka feedback is a gift and should be recognized as such”. No one really likes to get feedback that is not positive, at least initially, but a couple of articles recently talked about...  Read More
Jan. 29, 2016 4:37 pm
Sigh, I Don’t Think He Got This One Right I just read where the President has signed a bill proposing that all companies with more than 100 employees will be required as part of their equal employment opportunity filing to report compensation by gender, ethnicity, and other factors. My concern is that while this may lead to “transparency” it will not necessarily lead to pay equity. I am old...  Read More
Jan. 29, 2016 11:20 am
Let me begin this week’s blog post with a question: Who do you work for? I know it sounds like a weird question, but I want you to stop for a moment and think about your answer. I am not a betting man but I bet I can predict most of your responses. The vast majority of you responded by saying you work for XYZ organization or you work for some VP within the organization. Nothing irritates me...  Read More
Jan. 28, 2016 2:18 pm
So What Is HR Exactly? I was having lunch recently with a client and a very capable human resources professional that I was introducing to him and he posed that question. He wasn’t being sarcastic or demeaning. His organization has never hired a professional human resources person in their 50-year history so he was genuinely curious about what he could expect from making this kind of...  Read More
Jan. 22, 2016 9:42 am
Peter Pande in his book, The Six Sigma Way, expresses that there is no single correct way to introduce the methodology into your organization. That is never clearer in the wide variation of understanding on what the difference is between Lean and Six Sigma. Further it is shown in the attitudes of some individuals within the marketplace. Several years ago I talked with the Quality Improvement...  Read More
Jan. 15, 2016 2:33 pm
A common theme in many corporations is what is in it for us? If we spend this amount to secure this new service or product how much are we going to see in return? Every decision is couched in this idea that decisions must be made dependent on what we will see back from the investment. We avoid innovation and new ways to run more effectively because the ROI equation does not meet some arbitrary...  Read More
Jan. 8, 2016 9:55 am
I am currently in the process of reading Michael Rother’s Toyota Kata , which brings up some interesting points regarding process improvement. We stated in Part 28 of the series that true change management involves a change of corporate culture. But what do we mean by this? To reach the full impact of change management EVERY member of the organization from the maintenance department to the...  Read More
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