Index of Human Resources

Blog Index
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Jan. 17, 2017 2:24 pm
The Trust Tax When I had the opportunity to read Stephen MR Covey’s brilliant book, The Speed of Trust, a couple of years ago one particular quote really stood out to me- Every organization earns a trust dividend or pays a trust tax I thought the book in total, discussing the basis and levels of trust and the elements involved should be required reading in every business school and...  Read More
Jan. 13, 2017 4:22 pm
As we enter a new year and we begin a new round of postings to the TLS Continuum blog series, I want to wish you and your families a very happy new year. Further if you are experiencing some humps in the life road, as I am, I hope they are short lived. During our end of the year respite we saw both a Facebook post and a media posting that was very disturbing to me on several planes. George...  Read More
Jan. 10, 2017 2:31 pm
The New Roadmap I had the opportunity yesterday to read a couple of things that I found quite validating and I will freely admit to being shallow enough to enjoy seeing things that agree with my perspective. The first was an article about the Ritz Carlton’s secret recipe. It is pretty simple; your employees are the foundation of your brand. · Herbert’s rule number 1 - employees that are...  Read More
Dec. 29, 2016 1:57 pm
I am not a huge fan of New Year’s Resolutions. I find most of them have a shelf life of about thirty days max. I am however a pretty big fan of reflection. In honesty I found 2016 to be a disappointment. The year started with some promise, but then kind of petered out. I think one of my biggest disappointments was that it seems like this leadership thing still seems to elude us. We still use...  Read More
Dec. 19, 2016 11:47 am
I want to apologize in advance for some of what I have to say in this segment of the TLS Continuum Blog series may make you uncomfortable. If we look at society as a whole, we find that our lives seem to be surrounded by the need for instant gratification. Earn an MBA and expect that it entitles you to a management slot in your new organization or even the old employer. Management leans toward...  Read More
Dec. 13, 2016 2:38 pm
A couple of things I have seen recently reinforced for me what we continue to do wrong in our efforts at leadership. The first was a story about a teacher who almost took delight in grading the work of a child in her fourth grade class and giving him the failing grade that his unorganized, sloppy work deserved. Because she was thorough she chose to read evaluations of his past work by his...  Read More
Nov. 30, 2016 2:08 pm
Your Employment Brand- Why It’s Critical! A few years ago a client of mine shared a conversation he had with another CEO of a high technology firm who was lamenting that a particular large Midwestern city had a significant shortage of qualified engineering talent. He asked his friend how he had come to that conclusion and his colleague indicated they had been recruiting for talent for almost...  Read More
Nov. 28, 2016 5:16 pm
I had a chance over the holiday weekend to read a book a client shared with me, Barbarians to Bureaucrats, originally published in 1989. The book describes leadership styles and business life cycles and as I read it I was reminded of other great books that have tried to express the same message over the past three decades. One of the great quotes from this particular book is “ the decline in...  Read More
Nov. 25, 2016 7:19 pm
In part 66 of the TLS Continuum Series I discussed that the missing ingredient in process improvement was the buy in to the process by management. There is another critical element that we did not discussed in the earlier segment. In reviewing the evaluations from a recent seminar presentation one individual stated that the least valuable part of the program was the final project in which they...  Read More
Nov. 10, 2016 3:58 pm
At long last one of the most acrimonious campaign and election cycles I can remember is over and at least fifty percent of the population is unhappy. I am hoping that over the next few weeks some of the heat of the anger and disappointment dissipates and we can move on with addressing the challenges confronting us and the world. What we are seeing isn’t new, it has just become nastier. When our...  Read More
Nov. 3, 2016 5:47 pm
I think lot of folks I am over this election cycle. I have not participated in an election in my adult life where things were so polarized and nasty and from seat a lot of the issues people have with both major candidates is the issue that many employees have with their boss- an absence of trust. As a recovering human resources and operating executive I candidly see this as the prevailing...  Read More
Oct. 23, 2016 7:39 am
Think about your organization carefully and what do you see? Whether you are a manufacturing operation or a service organization you each have the same basis for the success or failure of your organization operation. That basis is a collection of processes that are unique to your individual corporate culture, visions and missions. The problem is how do you view those processes. I am involved in...  Read More
Oct. 14, 2016 1:05 pm
A couple of weeks ago I posed in the weekly blog whether you are transactional or transformation based. While I contended that the new climate we are in mandated that you shift your focus from being totally transactional focused to being transformational focused, the events of the past week tells me that to some degree we need to continue the transactional focus. Whether your focus is the TLS...  Read More
Oct. 11, 2016 5:22 pm
Thinking and Speaking Words are like weapons; they can hurt you sometimes Cher My colleague Marty Lucas from ROCeteer published something recently that really struck me profoundly in light of a lot of events going on in our world right now. His post – Opinion without the responsibility is an act of ignorance struck a chord with me. I started to ask the question of whether opinion...  Read More
Oct. 7, 2016 12:59 pm
I had the opportunity last week to attend the monthly meeting of my local chapter of the Society for Human Resource Management, which covered a legislative update for its membership. I am from a family of lawyers so I understand they have a role to play. But every time I come away with the same feeling. For over 30 years when I attend these it always seems to be the case of us against them. The...  Read More
Sep. 30, 2016 11:19 am
If we look back in time, we find that whether you call it HR or personnel it has always it seems been our job to put out fires. It has always been our job to be the go to person when a problem needs to be resolved. That means that we respond to a given issue, at a given time, in a given space. This means that we are transactional in nature. Dictionary.com defines transactional as the process of...  Read More
Sep. 29, 2016 5:13 pm
The Pillars of Effective Leadership Leadership is one of those interesting topics that everybody, me included, writes and talks and preaches about. Whether great leaders are born or taught, whether women are inherently better leaders than men, and whether or not there is a meaningful difference between leadership and management. My answers to those questions are yes, not necessarily, and...  Read More
Sep. 23, 2016 9:45 am
The United States as a country is losing its way. Many global businesses are losing their way. The educational system is losing its way. This is not the prelude to some political office campaign. This is a fact of life. We have become accustomed to becoming in essence, a nation of robots. By the nature of this attitude we are condemning our organizations to a period of a lack of innovation and...  Read More
Sep. 21, 2016 2:56 pm
The Road Map My colleague Brad Federman shared the following thought the other day- Don’t chase people. Be an example. Attract them. Work hard and be yourself. The people who belong in your life will come and stay. Just do your thing. I was pretty struck by the profound elegance of this statement both for individuals and for organizations. I wish I had of heard this before giving...  Read More
Sep. 15, 2016 7:45 pm
Commandment #1: Thou shalt become one with the customer/client internally or externally Commandment #2: Thou shalt remember that the customer is the one that pays the bills Commandment #3: Thou shalt become engaged in constant communications to all stakeholders Commandment #4: Thou shalt never stop questioning everything Commandment #5: Thou shalt never end the improvement process because you...  Read More
Sep. 9, 2016 11:01 am
In this final installment in this four part series we have reached the step, which the TLS Continuum looks at the Six Sigma segment of the process. We have to this point looked at the problem, developed our metrics and the voice of the customer, and introduced potential solutions to the organization and the stakeholders. In this final stage we now roll out the solution to the entire organization...  Read More
Sep. 8, 2016 2:43 pm
Are You Providing Value? I am a pretty big fan of James Altucher. If you haven’t read any of his stuff you might want to check him out on LinkedIn or Fortune Magazine or any of the other places that he publishes or his podcasts. He is sometimes irreverent and always self- deprecating. He talks about his successes, but mostly about his failures. He says things that a lot of people might find...  Read More
Sep. 2, 2016 1:56 pm
In last week’s blog I discussed the response to What if? What does our future organization look like to the marketplace? By doing this we have established the gap analysis between what the customer wants and what we are providing to them. In this next installment we look at the introduction of solutions to resolve the gap that resulted from the analysis. When we combine the design tools with the...  Read More
Aug. 30, 2016 4:20 pm
An excellent quote by Jeff Bezos in a recent blog post by Brian Wong took me back to my undergraduate days. The quote “ Focus on what won’t change” was a significant contributor to my decision to pursue a career in what was then called Personnel, much to the chagrin and disappointment of my academic adviser. He told me, “You are really smart and focused, Personnel is kind of a dumping ground...  Read More
Aug. 26, 2016 11:06 am
In last week’s blog I discussed the response to the question What Is? The intent was to present you some tools on how to determine what your organization looks like in its current state. It is that determination which leads to the rest of the process. Ogilvie and Liedtka, in their book Designing for Growth: A Design Thinking Toolkit for Managers, call the second stage in the process what if?...  Read More
Aug. 19, 2016 11:01 am
Welcome to the first of four posts that explore the interconnection between design thinking and the TLS Continuum. It is a dynamic way to understand your customer and your customer’s expectations. This first installment is critical to the success of the process improvement effort since we need to understand the problem in its basic manifestation. We begin this journey by understanding that the...  Read More
Aug. 17, 2016 3:11 pm
Sometimes a picture really is worth a thousand words and I think the one shared above (thanks to Kathleen Schaefer and A.W. Tozer) may be worth millions, at least to me. I spend a good deal of my consulting practice, and indeed my career, in coaching people and organizations towards what we call employee engagement. I know that engagement has its detractors, but I think that the data on...  Read More
Aug. 14, 2016 7:54 pm
I have written extensively in this blog series about the power of the TLS Continuum in your organization. Like most of you I read the professional media and books to stay on top of what is going on in our industry. Every now and then you come across a concept which changes your whole focus or makes your mind run a mile a minute. I have just such a concept in two things I have read recently. The...  Read More
Aug. 5, 2016 2:27 pm
Your organization believes that there is a problem with the organization, so the tendency is to try and repair everything at one. While on the surface that may see like the right direction for the organization, this approach seldom meets the end goal. This segment of the TLS Continuum Blog Series suggests that there are 10 commandments to selecting projects that will bring the most benefit to you...  Read More
Aug. 1, 2016 10:44 am
If you watch the media and social positngs there a lot of comments about why process improvement efforts fail. The reasons for excuses run a wide gamut. I would suggest there is a more fundamental reason for improvement efforts that fail. We have the wrong focus. I am not suggesting that the problems are the wrong focus instead I am suggesting that the problem is how we look at the problem. ...  Read More

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