Index of Human Resources

Blog Index

Oct. 2, 2015 1:48 pm
Everybody has them. Every organization has them. As the global workplace we call them by many names. But when we refine them to their roots they are all quotas. Salesmen are told they have to sell so many units. The rank and file are told they must produce so many units per work shift. Customer service is told they must handle so many customer calls per hour. These are quotas. If it looks like a...  Read More
Oct. 1, 2015 2:53 pm
A recent conversation with one of my associates reminded me again why I encourage leaders to hire and manage whole people and how far we have to go. She had just finished a fairly massive training roll out for a client that wasn’t experience the engagement and productivity they were hoping for after rolling out self -directed teams a while back. As she shared the comments from her various...  Read More
Sep. 25, 2015 11:38 am
You make a phone call to your credit card company and you get caught in the virtual whirlpool as the VM system takes you through all the options. One of the continuing recordings says “in order to serve you better please give us the reason for your call today.” You are in the office and a client calls and one of your colleagues answers the phone. After listening to the problem your colleague...  Read More
Sep. 22, 2015 1:13 pm
A client recently sent me an article describing a new book published by Craig Wilson, formerly of Patagonia that piqued my interest. It reminded me of one of my favorite quotes- "Inside my empty bottle I was constructing a lighthouse while all the others were making ships." Charles Simic Wilson's premise is that truly great brands create and sustain a set of values that resonates with a...  Read More
Sep. 18, 2015 8:37 pm
As we discussed in the TLS Continuum Part 18: Changing Managers to Leaders, as managers/leaders in the new global; marketplace we have a new responsibility added to our workload. This new responsibility is to both educate and train our human capital assets so that the organization can move forward. Wait a minute are they not the same term? Talk to many in and outside of academia and they will...  Read More
Sep. 11, 2015 9:38 am
On August 28, 1963, Dr. Martin Luther King delivered his iconic “ I have a Dream Speech.” Like Dr. King I too have a dream or more correctly a vision. While I am not referring to my four-year-old son as Dr. King did, I am referring to our global workplace. Let me paraphrase Dr. King’s speech and relate my vision or dream to you the reader. I have a goal in my professional life to deliver a...  Read More
Sep. 10, 2015 11:29 am
Imagine a company where employees come to work engaged, determined and committed to support the goals of the organization (physically, psychologically, and emotionally). 95% of the time this is the case when an employee starts working for you; before things get in the way of their enthusiastic engagement. What gets in the way? Unclear expectations A variance in what the employee is doing and...  Read More
Sep. 4, 2015 2:41 pm
Throughout this TLS Continuum series I have tried to stress that in order for the TLS Continuum to be successful we need to create a new normal as far as corporate culture is concerned. This change applies to not only the organization as a whole but to the role of management as well. Answer this quick question for me? What kind of manager are you? Are you that fierce tyrant or are you the...  Read More
Aug. 31, 2015 11:42 am
I just read another blog post tolling the death of employee engagement. Although I don’t agree that the concept is dead or we should move on I do agree that like with many other strategies in many cases we are seeing systemic failure between conceptualizing the strategy and its execution. So I have a couple of premises that have worked for me in creating and sustaining engagement: ...  Read More
Aug. 28, 2015 9:49 am
Back in the early 70’s there was both a hit song titled I Can See Forever and a best selling book about GM titled On a Clear Day you can see General Motors. The point of the analogy can be rooted in Deming’s 6 th point of quality. In this point he emphasized the need to institute training. Until recently I misunderstood what his intent was. Consider this scenario. We have a high potential,...  Read More
Aug. 22, 2015 3:18 pm
I am consistently seeing the statistic that 75 percent of all process improvement efforts fail. Why such a high rate of failure? Part of the problem is the tendency for management to put off the start of the improvement efforts. The reasons for it run the gamut covering a wide spectrum. The purpose of this segment of the TLS Continuum series is to consider some of those reasons and why we don’t...  Read More
Aug. 17, 2015 12:09 pm
TLS Continuum Part 15: Focus on the Process Acme Manufacturing is a proud firm that has been serving its customers for nearly a century but lately they have been experiencing some problems. Just yesterday their largest customer called the CEO of Acme and told them if the reliability of their products did not drastically improve, the customer was going to take their business elsewhere. The CEO...  Read More
Aug. 8, 2015 5:07 am
In my previous blog I discussed the importance, benefits and value to employers, of employee happiness. Today I want to dig a little deeper into the subject to see if we can broaden our understanding of the role of happiness in the workplace to see whether this opens up new possibilities to grow our businesses. I suppose I should clarify what I mean by happiness. Nobody wants to have their...  Read More
Aug. 7, 2015 10:59 am
In Part 13 of the TLS Continuum Blog series we talked about the necessity of getting out of the corner office in order for process improvement to take place. This sequel will present 10 strategic initiatives to aid you in that journey towards the new corporate culture. Strategic Initiative #1: Visit a customer – Set aside one day a month to get out of the office and visit with your...  Read More
Aug. 5, 2015 11:33 am
According to popular myth, during the Wall Street crash a number of people holding the wrong stock, exited the workplace via open windows on the 87th floor of the Chrysler Building. With confidence in fluctuant economy at a new high people are again leaving the workplace—this time in their millions. Only this time they're leaving through the front door in search of new opportunities. And they're...  Read More
Jul. 31, 2015 11:52 am
Congratulations you have been designated a high performance, high potential human capital asset. You have achieved the goal of getting the corner office. Your career development plan/succession plan is on target with this stop only going to last about three years and then you are off to another assignment. These plateaus are enhancing your career portfolio but along the way you have missed out on...  Read More
Jul. 29, 2015 12:56 pm
The Great Performance Evaluation Debate Like a lot of others I was intrigued to read about Accenture’s decision to radically modify their approach to performance evaluation and eliminate such practices as forced ranking and the annual or semi- annual trip to the woodshed that both employee and manager dread. That being said I think what I liked is that Accenture, and other progressive...  Read More
Jul. 6, 2015 10:55 am
I am currently reading a must read for all HR professionals, The Rise of HR : Wisdom from 73 Thought Leaders *, which was recently released by the Human Resource Certification Institute. It makes the case for the fact that the HR space has changed to one centered in VUCA (volatile, uncertain, complex and ambiguous). The contributors further suggest that this changed environment requires...  Read More
Jun. 25, 2015 2:04 pm
This past week has been full of events in our world that makes one stop and consider just where we are going. Beginning with the horrific shootings in Charleston, the shooting of law enforcement officers and the apology at the sentencing trial of the Boston Bomber we see examples of situations where we as a global community we see our problems but we do not take it to the next step – we don’t...  Read More
Jun. 10, 2015 11:49 am
I will freely admit to being a Malcolm Gladwell fan. I have enjoyed all of his books. Unlike his critics I don’t see him as a scientist as much as a social commentator. He makes observations about things that he sees and comments on them. Perhaps some of the reason I enjoy Gladwell as well as Seth Godin and Dan Pink is that I find their observations interesting and the fact that I am a social...  Read More
May 19, 2015 1:51 pm
Employers Be Advised! I have been seeing a few posts of late that reinforce some things that I have known and talked about for some time: We don’t just acquire talent or human capital; we hire and hopefully retain whole people. Contrary to everything you read Millennials are not slackers, uninterested in making a contribution, and generally the most awful generation ever… All Millennials...  Read More
May 18, 2015 9:34 am
It was our intent throughout the TLS Continuum Roadmap to lay out a clear path to reach where we are now. In addition as we proceed with this and the subsequent installments It is critical that we make sure we are on the same page at this juncture. In the nine parts of the series we began by looking at the importance of values. I was concerned that to understand the roadmap it is was necessary...  Read More
May 13, 2015 10:53 am
In order to understand how our organizational processes work In Part 4 of this TLS Continuum series I asked if you knew where you were going ? To understand the response to the question the article guided you through the process of creating an eagle’s eye view of the organization called a process map. The purpose of the Process Map is to provide you with a picture of the steps required to...  Read More
Apr. 22, 2015 9:56 am
The other day I was on Facebook and under the Trending section was an article talking about the push for a boycott of the upcoming concert to benefit the group by the National Rife Association. This reported boycott was based on the assumption that the group was advocating stricter gun laws. But before I get to my concerns regarding this and its applicability to management, for those of you who...  Read More
Apr. 10, 2015 12:13 pm
In the human side of things we regularly hear about medical conditions that can result in death yet we can overlook their presence because they are asymptomatic. The condition is present but unless a series of diagnostic tests are performed the patient never knows the problem exists. Our organizations are no different. Every corporation has hidden in its processes; there are every day non-value...  Read More
Mar. 30, 2015 3:34 pm
Getting The Performance You Want! At the end of the day I believe this is the objective that every manager in every organization is most interested in meeting and exceeding. It is also one that even a couple hundred years in the process of employer and employed we do badly. You can’t pick up a business journal without encountering something on this topic. The latest thinking is that...  Read More
Mar. 26, 2015 12:42 pm
Are You Willing To Stand Under the Arch? The ancient Romans had a tradition: Whenever one of their engineers constructed an arch, as the capstone was hoisted into place, the engineer assumed accountability for his work in the most profound way possible: He stood under the arch.” – Michael Armstrong As all of you know I write a great deal about management and leadership, especially from the...  Read More
Mar. 10, 2015 9:36 am
As organizations today we are faced with a major dilemma. We listen to government officials tell us that we really need to concentrate on turning out more individuals grounded in the STEM disciplines. But that push comes fraught with a major discord. Let me try and describe the dilemma in a real time example. In our two-day seminar, on which this series is based, we used to ask the participants...  Read More
Feb. 18, 2015 7:43 pm
Building A Company Tribe “ In organizations, real power and energy is generated through relationships. The patterns of relationships and the capacity to form them are more important than tasks, functions, roles, and positions." Margaret Wheatley When people ask me what I do I have been known to facetiously say – I build cults, but I think that that particular description can be...  Read More
Feb. 13, 2015 1:17 pm
A colleague posted something on LI today that I have known for a very long time- employees want and need more performance feedback, not less. It is almost impossible to pick up a business publication these days that doesn’t castigate the performance evaluation process used in most organizations and justifiably so. They are usually pretty lousy processes conducted once a year where we tell people...  Read More
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