Index of Human Resources

Blog Index
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Aug. 31, 2015 11:42 am
I just read another blog post tolling the death of employee engagement. Although I don’t agree that the concept is dead or we should move on I do agree that like with many other strategies in many cases we are seeing systemic failure between conceptualizing the strategy and its execution. So I have a couple of premises that have worked for me in creating and sustaining engagement: ...  Read More
Aug. 28, 2015 9:49 am
Back in the early 70’s there was both a hit song titled I Can See Forever and a best selling book about GM titled On a Clear Day you can see General Motors. The point of the analogy can be rooted in Deming’s 6 th point of quality. In this point he emphasized the need to institute training. Until recently I misunderstood what his intent was. Consider this scenario. We have a high potential,...  Read More
Aug. 22, 2015 3:18 pm
I am consistently seeing the statistic that 75 percent of all process improvement efforts fail. Why such a high rate of failure? Part of the problem is the tendency for management to put off the start of the improvement efforts. The reasons for it run the gamut covering a wide spectrum. The purpose of this segment of the TLS Continuum series is to consider some of those reasons and why we don’t...  Read More
Aug. 17, 2015 12:09 pm
TLS Continuum Part 15: Focus on the Process Acme Manufacturing is a proud firm that has been serving its customers for nearly a century but lately they have been experiencing some problems. Just yesterday their largest customer called the CEO of Acme and told them if the reliability of their products did not drastically improve, the customer was going to take their business elsewhere. The CEO...  Read More
Aug. 8, 2015 5:07 am
In my previous blog I discussed the importance, benefits and value to employers, of employee happiness. Today I want to dig a little deeper into the subject to see if we can broaden our understanding of the role of happiness in the workplace to see whether this opens up new possibilities to grow our businesses. I suppose I should clarify what I mean by happiness. Nobody wants to have their...  Read More
Aug. 7, 2015 10:59 am
In Part 13 of the TLS Continuum Blog series we talked about the necessity of getting out of the corner office in order for process improvement to take place. This sequel will present 10 strategic initiatives to aid you in that journey towards the new corporate culture. Strategic Initiative #1: Visit a customer – Set aside one day a month to get out of the office and visit with your...  Read More
Aug. 5, 2015 11:33 am
According to popular myth, during the Wall Street crash a number of people holding the wrong stock, exited the workplace via open windows on the 87th floor of the Chrysler Building. With confidence in fluctuant economy at a new high people are again leaving the workplace—this time in their millions. Only this time they're leaving through the front door in search of new opportunities. And they're...  Read More
Jul. 31, 2015 11:52 am
Congratulations you have been designated a high performance, high potential human capital asset. You have achieved the goal of getting the corner office. Your career development plan/succession plan is on target with this stop only going to last about three years and then you are off to another assignment. These plateaus are enhancing your career portfolio but along the way you have missed out on...  Read More
Jul. 29, 2015 12:56 pm
The Great Performance Evaluation Debate Like a lot of others I was intrigued to read about Accenture’s decision to radically modify their approach to performance evaluation and eliminate such practices as forced ranking and the annual or semi- annual trip to the woodshed that both employee and manager dread. That being said I think what I liked is that Accenture, and other progressive...  Read More
Jul. 6, 2015 10:55 am
I am currently reading a must read for all HR professionals, The Rise of HR : Wisdom from 73 Thought Leaders *, which was recently released by the Human Resource Certification Institute. It makes the case for the fact that the HR space has changed to one centered in VUCA (volatile, uncertain, complex and ambiguous). The contributors further suggest that this changed environment requires...  Read More
Jun. 25, 2015 2:04 pm
This past week has been full of events in our world that makes one stop and consider just where we are going. Beginning with the horrific shootings in Charleston, the shooting of law enforcement officers and the apology at the sentencing trial of the Boston Bomber we see examples of situations where we as a global community we see our problems but we do not take it to the next step – we don’t...  Read More
Jun. 10, 2015 11:49 am
I will freely admit to being a Malcolm Gladwell fan. I have enjoyed all of his books. Unlike his critics I don’t see him as a scientist as much as a social commentator. He makes observations about things that he sees and comments on them. Perhaps some of the reason I enjoy Gladwell as well as Seth Godin and Dan Pink is that I find their observations interesting and the fact that I am a social...  Read More
May 19, 2015 1:51 pm
Employers Be Advised! I have been seeing a few posts of late that reinforce some things that I have known and talked about for some time: We don’t just acquire talent or human capital; we hire and hopefully retain whole people. Contrary to everything you read Millennials are not slackers, uninterested in making a contribution, and generally the most awful generation ever… All Millennials...  Read More
May 18, 2015 9:34 am
It was our intent throughout the TLS Continuum Roadmap to lay out a clear path to reach where we are now. In addition as we proceed with this and the subsequent installments It is critical that we make sure we are on the same page at this juncture. In the nine parts of the series we began by looking at the importance of values. I was concerned that to understand the roadmap it is was necessary...  Read More
May 13, 2015 10:53 am
In order to understand how our organizational processes work In Part 4 of this TLS Continuum series I asked if you knew where you were going ? To understand the response to the question the article guided you through the process of creating an eagle’s eye view of the organization called a process map. The purpose of the Process Map is to provide you with a picture of the steps required to...  Read More
Apr. 22, 2015 9:56 am
The other day I was on Facebook and under the Trending section was an article talking about the push for a boycott of the upcoming concert to benefit the group by the National Rife Association. This reported boycott was based on the assumption that the group was advocating stricter gun laws. But before I get to my concerns regarding this and its applicability to management, for those of you who...  Read More
Apr. 10, 2015 12:13 pm
In the human side of things we regularly hear about medical conditions that can result in death yet we can overlook their presence because they are asymptomatic. The condition is present but unless a series of diagnostic tests are performed the patient never knows the problem exists. Our organizations are no different. Every corporation has hidden in its processes; there are every day non-value...  Read More
Mar. 30, 2015 3:34 pm
Getting The Performance You Want! At the end of the day I believe this is the objective that every manager in every organization is most interested in meeting and exceeding. It is also one that even a couple hundred years in the process of employer and employed we do badly. You can’t pick up a business journal without encountering something on this topic. The latest thinking is that...  Read More
Mar. 26, 2015 12:42 pm
Are You Willing To Stand Under the Arch? The ancient Romans had a tradition: Whenever one of their engineers constructed an arch, as the capstone was hoisted into place, the engineer assumed accountability for his work in the most profound way possible: He stood under the arch.” – Michael Armstrong As all of you know I write a great deal about management and leadership, especially from the...  Read More
Mar. 10, 2015 9:36 am
As organizations today we are faced with a major dilemma. We listen to government officials tell us that we really need to concentrate on turning out more individuals grounded in the STEM disciplines. But that push comes fraught with a major discord. Let me try and describe the dilemma in a real time example. In our two-day seminar, on which this series is based, we used to ask the participants...  Read More
Feb. 18, 2015 7:43 pm
Building A Company Tribe “ In organizations, real power and energy is generated through relationships. The patterns of relationships and the capacity to form them are more important than tasks, functions, roles, and positions." Margaret Wheatley When people ask me what I do I have been known to facetiously say – I build cults, but I think that that particular description can be...  Read More
Feb. 13, 2015 1:17 pm
A colleague posted something on LI today that I have known for a very long time- employees want and need more performance feedback, not less. It is almost impossible to pick up a business publication these days that doesn’t castigate the performance evaluation process used in most organizations and justifiably so. They are usually pretty lousy processes conducted once a year where we tell people...  Read More
Feb. 5, 2015 3:20 pm
Have you every traveled to Montreal or gone into the ethnic sections of some of our bigger cities? What was the problem that you encountered? The chances are you encountered conversations, which you could not comprehend what was going on. For all you know they could be saying adverse things about you or your organization and you would not have a clue as to what they were saying. This is equally...  Read More
Feb. 3, 2015 11:06 am
Dr. Tony Alessandra, the author of the book “The Platinum Rule” , suggests that the purpose of all businesses is to acquire and maintain customers. So how do we, as Tony suggests, acquire and maintain customers? We do so by listening to the voice of the customer as it relates to how we do business. To begin with let me clarify what we mean by the term customer. Whether it is an internal...  Read More
Jan. 19, 2015 2:21 pm
I have occasion to come into contact with a number of not for profit organizations on a regular basis ranging from very large organizations like education and health care providers to local service providers with a much narrower focus. I use the term not for profit as opposed to non- profit very deliberately. The point that I try to make with these organizations is that profit at its most...  Read More
Jan. 15, 2015 10:11 am
Whether you are just joining the series or have been reading this series from the beginning, we are essentially at the same point. From here on out in the series we have begun a very unique journey. I can provide you with the starting point but I cannot provide you with the end point. Further, if you choose this assignment there is no way to return to where you have been because that place in...  Read More
Jan. 9, 2015 11:21 am
The third installment in the TLS Continuum series is devoted to discovering who really matters in the global workplace. It is the basis of an ongoing debate, sometimes a volatile one at that. The debate is on one hand talking about shareholders and on the other talking about stakeholders. Which one is more important to your organization? I will get an earful from people who tell me that the...  Read More
Jan. 2, 2015 3:17 pm
This second installment in this series is considering two issues. The first is where are we as HR professionals? The second looks at what we consider the definition of HR excellence, which will lead us to the roadmap for creating that HR Center of Excellence. In Achieving HR Excellence through Six Sigma, the concept is presented that HR is at a crossroads, the outcome of which will decide the...  Read More
Dec. 16, 2014 11:16 am
This post will be the beginning of a series of posts based on our book Achieving HR Excellence through Six Sigma and its sequel A Field Guide to Achieving HR Excellence through Six Sigma to be released by Productivity Press in late 2015 or early 2016. It is our intent to take you on a unique journey, which is like no journey youhave ever been on. We can provide you the departure point but I...  Read More
Dec. 10, 2014 11:18 am
This has been a very troubling last couple of weeks for me. I thought that we had progressed as a society beyond the point where we were stereotyping individuals based on our views of the world. Along with the rest of the world we watched the events unfold in reaction to New York, Ferguson, Cleveland and Phoenix. I was following a thread on Facebook in which a fellow member of the National...  Read More
 
 
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