Index of Human Resources

Blog Index

Nov. 30, 2015 4:31 pm
I just finished reading an excellent article titled Beyond Bias in Strategy+Business Magazine. While reading it I could not help to take into consideration the events unfolding in the global marketplace today. We condemn those in the Black Life Matter. We condemn those to respond to violence as someone who wants to take our rights away. Stop for a moment and consider our own checkered path...  Read More
Nov. 20, 2015 9:25 am
Look around your organization. How often do you hear that statement? As an organization the tendency is to do things the way we always done them whether that is the correct way to do them or not. Ford told us the “Quality was job #1” and then they have the reputation on the market as far from it. Honda etc. utilized airbags from Takata and it is costing them widely. These are examples of errors...  Read More
Nov. 20, 2015 9:24 am
In last week’s blog I talked about being willing within the organization to take a chance on trying something new if it means a better organization This week’s post suggests some strategies to get to that point. So here are my suggestions to achieve that fearless organization: Strategy #1: Eliminate silos – The TLS Continuum and continuous process improvement requires that the process must go...  Read More
Nov. 18, 2015 4:59 pm
The recent post on LI discussing the two primary varieties of manager/leaders, multipliers and diminishers really cut to the chase of much is wrong with our current leadership models. There were probably at least three or four other articles ranging from perplexed to angry about why we are not seeing more organizations proactively embracing employee engagement given that the data is in and...  Read More
Nov. 18, 2015 4:58 pm
The recent post on LI discussing the two primary varieties of manager/leaders, multipliers and diminishers really cut to the chase of much is wrong with our current leadership models. There were probably at least three or four other articles ranging from perplexed to angry about why we are not seeing more organizations proactively embracing employee engagement given that the data is in and...  Read More
Nov. 13, 2015 10:33 am
You were starting school or playing a sport. Think back to what your mother, or father told you at the time. If you were like my parents you were constantly reminded that if we did not succeed, try, try again until you did. Funny thing happened when we entered the business world. Suddenly you are told if you can’t do it safely don’t do it. If you tried something and it didn’t work then you are...  Read More
Nov. 2, 2015 1:47 pm
I just spent a little bit better than a week on a road trip/vacation to the Southwest. I used a lot of my time there to think about the last few years and what has transpired since I published my first book in 2008. My book was kind of a journal about my experiences as a human resources practitioner, executive, and consultant and why I thought there were way better models for the...  Read More
Oct. 30, 2015 2:50 pm
A common misconception among many managers is that continuous process improvement will happen overnight. It just does not happen that way. The implementation of the TLS Continuum and continuous process improvement demands and even requires that we create a new corporate normal. This new normal creates a new corporate culture, which can be dramatically different from what your organization is...  Read More
Oct. 20, 2015 1:19 pm
I just had a chance to read a post on LinkedIn mentioning that Executive Search firms have lengthened the time they are willing to commit to in identifying candidates and that gasp , the search process in general is taking longer. My reaction is Thank you God, maybe we will get better at it! Your process drives your results! I recognize that this statement in and of itself is not...  Read More
Oct. 12, 2015 2:26 pm
TLS Continuum Part 23: What is my role here? Congratulations you have made it to that corner office. Now comes the hard stuff. What really is your role within the organization? What are the organization expectations now you have reached this level of your career ladder? The role of senior leaders within our organizations is dramatically changing and to be successful you need to likewise change....  Read More
Oct. 8, 2015 3:38 pm
I am probably dating myself a bit by borrowing that line from the classic Peter Seeger tune, but I find myself asking that question over and over again. The they I am referring to are the leaders and managers who still don’t seem to get it. As most anyone who has read any of my stuff knows I have committed my career to building and reinforcing new models of how organizations and people work...  Read More
Oct. 2, 2015 1:48 pm
Everybody has them. Every organization has them. As the global workplace we call them by many names. But when we refine them to their roots they are all quotas. Salesmen are told they have to sell so many units. The rank and file are told they must produce so many units per work shift. Customer service is told they must handle so many customer calls per hour. These are quotas. If it looks like a...  Read More
Sep. 25, 2015 11:38 am
You make a phone call to your credit card company and you get caught in the virtual whirlpool as the VM system takes you through all the options. One of the continuing recordings says “in order to serve you better please give us the reason for your call today.” You are in the office and a client calls and one of your colleagues answers the phone. After listening to the problem your colleague...  Read More
Sep. 22, 2015 1:13 pm
A client recently sent me an article describing a new book published by Craig Wilson, formerly of Patagonia that piqued my interest. It reminded me of one of my favorite quotes- "Inside my empty bottle I was constructing a lighthouse while all the others were making ships." Charles Simic Wilson's premise is that truly great brands create and sustain a set of values that resonates with a...  Read More
Sep. 18, 2015 8:37 pm
As we discussed in the TLS Continuum Part 18: Changing Managers to Leaders, as managers/leaders in the new global; marketplace we have a new responsibility added to our workload. This new responsibility is to both educate and train our human capital assets so that the organization can move forward. Wait a minute are they not the same term? Talk to many in and outside of academia and they will...  Read More
Sep. 11, 2015 9:38 am
On August 28, 1963, Dr. Martin Luther King delivered his iconic “ I have a Dream Speech.” Like Dr. King I too have a dream or more correctly a vision. While I am not referring to my four-year-old son as Dr. King did, I am referring to our global workplace. Let me paraphrase Dr. King’s speech and relate my vision or dream to you the reader. I have a goal in my professional life to deliver a...  Read More
Sep. 10, 2015 11:29 am
Imagine a company where employees come to work engaged, determined and committed to support the goals of the organization (physically, psychologically, and emotionally). 95% of the time this is the case when an employee starts working for you; before things get in the way of their enthusiastic engagement. What gets in the way? Unclear expectations A variance in what the employee is doing and...  Read More
Sep. 4, 2015 2:41 pm
Throughout this TLS Continuum series I have tried to stress that in order for the TLS Continuum to be successful we need to create a new normal as far as corporate culture is concerned. This change applies to not only the organization as a whole but to the role of management as well. Answer this quick question for me? What kind of manager are you? Are you that fierce tyrant or are you the...  Read More
Aug. 31, 2015 11:42 am
I just read another blog post tolling the death of employee engagement. Although I don’t agree that the concept is dead or we should move on I do agree that like with many other strategies in many cases we are seeing systemic failure between conceptualizing the strategy and its execution. So I have a couple of premises that have worked for me in creating and sustaining engagement: ...  Read More
Aug. 28, 2015 9:49 am
Back in the early 70’s there was both a hit song titled I Can See Forever and a best selling book about GM titled On a Clear Day you can see General Motors. The point of the analogy can be rooted in Deming’s 6 th point of quality. In this point he emphasized the need to institute training. Until recently I misunderstood what his intent was. Consider this scenario. We have a high potential,...  Read More
Aug. 22, 2015 3:18 pm
I am consistently seeing the statistic that 75 percent of all process improvement efforts fail. Why such a high rate of failure? Part of the problem is the tendency for management to put off the start of the improvement efforts. The reasons for it run the gamut covering a wide spectrum. The purpose of this segment of the TLS Continuum series is to consider some of those reasons and why we don’t...  Read More
Aug. 17, 2015 12:09 pm
TLS Continuum Part 15: Focus on the Process Acme Manufacturing is a proud firm that has been serving its customers for nearly a century but lately they have been experiencing some problems. Just yesterday their largest customer called the CEO of Acme and told them if the reliability of their products did not drastically improve, the customer was going to take their business elsewhere. The CEO...  Read More
Aug. 8, 2015 5:07 am
In my previous blog I discussed the importance, benefits and value to employers, of employee happiness. Today I want to dig a little deeper into the subject to see if we can broaden our understanding of the role of happiness in the workplace to see whether this opens up new possibilities to grow our businesses. I suppose I should clarify what I mean by happiness. Nobody wants to have their...  Read More
Aug. 7, 2015 10:59 am
In Part 13 of the TLS Continuum Blog series we talked about the necessity of getting out of the corner office in order for process improvement to take place. This sequel will present 10 strategic initiatives to aid you in that journey towards the new corporate culture. Strategic Initiative #1: Visit a customer – Set aside one day a month to get out of the office and visit with your...  Read More
Aug. 5, 2015 11:33 am
According to popular myth, during the Wall Street crash a number of people holding the wrong stock, exited the workplace via open windows on the 87th floor of the Chrysler Building. With confidence in fluctuant economy at a new high people are again leaving the workplace—this time in their millions. Only this time they're leaving through the front door in search of new opportunities. And they're...  Read More
Jul. 31, 2015 11:52 am
Congratulations you have been designated a high performance, high potential human capital asset. You have achieved the goal of getting the corner office. Your career development plan/succession plan is on target with this stop only going to last about three years and then you are off to another assignment. These plateaus are enhancing your career portfolio but along the way you have missed out on...  Read More
Jul. 29, 2015 12:56 pm
The Great Performance Evaluation Debate Like a lot of others I was intrigued to read about Accenture’s decision to radically modify their approach to performance evaluation and eliminate such practices as forced ranking and the annual or semi- annual trip to the woodshed that both employee and manager dread. That being said I think what I liked is that Accenture, and other progressive...  Read More
Jul. 6, 2015 10:55 am
I am currently reading a must read for all HR professionals, The Rise of HR : Wisdom from 73 Thought Leaders *, which was recently released by the Human Resource Certification Institute. It makes the case for the fact that the HR space has changed to one centered in VUCA (volatile, uncertain, complex and ambiguous). The contributors further suggest that this changed environment requires...  Read More
Jun. 25, 2015 2:04 pm
This past week has been full of events in our world that makes one stop and consider just where we are going. Beginning with the horrific shootings in Charleston, the shooting of law enforcement officers and the apology at the sentencing trial of the Boston Bomber we see examples of situations where we as a global community we see our problems but we do not take it to the next step – we don’t...  Read More
Jun. 10, 2015 11:49 am
I will freely admit to being a Malcolm Gladwell fan. I have enjoyed all of his books. Unlike his critics I don’t see him as a scientist as much as a social commentator. He makes observations about things that he sees and comments on them. Perhaps some of the reason I enjoy Gladwell as well as Seth Godin and Dan Pink is that I find their observations interesting and the fact that I am a social...  Read More
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