Index of Human Resources

Blog Index

Sep. 23, 2016 9:45 am
The United States as a country is losing its way. Many global businesses are losing their way. The educational system is losing its way. This is not the prelude to some political office campaign. This is a fact of life. We have become accustomed to becoming in essence, a nation of robots. By the nature of this attitude we are condemning our organizations to a period of a lack of innovation and...  Read More
Sep. 21, 2016 2:56 pm
The Road Map My colleague Brad Federman shared the following thought the other day- Don’t chase people. Be an example. Attract them. Work hard and be yourself. The people who belong in your life will come and stay. Just do your thing. I was pretty struck by the profound elegance of this statement both for individuals and for organizations. I wish I had of heard this before giving...  Read More
Sep. 15, 2016 7:45 pm
Commandment #1: Thou shalt become one with the customer/client internally or externally Commandment #2: Thou shalt remember that the customer is the one that pays the bills Commandment #3: Thou shalt become engaged in constant communications to all stakeholders Commandment #4: Thou shalt never stop questioning everything Commandment #5: Thou shalt never end the improvement process because you...  Read More
Sep. 9, 2016 11:01 am
In this final installment in this four part series we have reached the step, which the TLS Continuum looks at the Six Sigma segment of the process. We have to this point looked at the problem, developed our metrics and the voice of the customer, and introduced potential solutions to the organization and the stakeholders. In this final stage we now roll out the solution to the entire organization...  Read More
Sep. 8, 2016 2:43 pm
Are You Providing Value? I am a pretty big fan of James Altucher. If you haven’t read any of his stuff you might want to check him out on LinkedIn or Fortune Magazine or any of the other places that he publishes or his podcasts. He is sometimes irreverent and always self- deprecating. He talks about his successes, but mostly about his failures. He says things that a lot of people might find...  Read More
Sep. 2, 2016 1:56 pm
In last week’s blog I discussed the response to What if? What does our future organization look like to the marketplace? By doing this we have established the gap analysis between what the customer wants and what we are providing to them. In this next installment we look at the introduction of solutions to resolve the gap that resulted from the analysis. When we combine the design tools with the...  Read More
Aug. 30, 2016 4:20 pm
An excellent quote by Jeff Bezos in a recent blog post by Brian Wong took me back to my undergraduate days. The quote “ Focus on what won’t change” was a significant contributor to my decision to pursue a career in what was then called Personnel, much to the chagrin and disappointment of my academic adviser. He told me, “You are really smart and focused, Personnel is kind of a dumping ground...  Read More
Aug. 26, 2016 11:06 am
In last week’s blog I discussed the response to the question What Is? The intent was to present you some tools on how to determine what your organization looks like in its current state. It is that determination which leads to the rest of the process. Ogilvie and Liedtka, in their book Designing for Growth: A Design Thinking Toolkit for Managers, call the second stage in the process what if?...  Read More
Aug. 19, 2016 11:01 am
Welcome to the first of four posts that explore the interconnection between design thinking and the TLS Continuum. It is a dynamic way to understand your customer and your customer’s expectations. This first installment is critical to the success of the process improvement effort since we need to understand the problem in its basic manifestation. We begin this journey by understanding that the...  Read More
Aug. 17, 2016 3:11 pm
Sometimes a picture really is worth a thousand words and I think the one shared above (thanks to Kathleen Schaefer and A.W. Tozer) may be worth millions, at least to me. I spend a good deal of my consulting practice, and indeed my career, in coaching people and organizations towards what we call employee engagement. I know that engagement has its detractors, but I think that the data on...  Read More
Aug. 14, 2016 7:54 pm
I have written extensively in this blog series about the power of the TLS Continuum in your organization. Like most of you I read the professional media and books to stay on top of what is going on in our industry. Every now and then you come across a concept which changes your whole focus or makes your mind run a mile a minute. I have just such a concept in two things I have read recently. The...  Read More
Aug. 5, 2016 2:27 pm
Your organization believes that there is a problem with the organization, so the tendency is to try and repair everything at one. While on the surface that may see like the right direction for the organization, this approach seldom meets the end goal. This segment of the TLS Continuum Blog Series suggests that there are 10 commandments to selecting projects that will bring the most benefit to you...  Read More
Aug. 1, 2016 10:44 am
If you watch the media and social positngs there a lot of comments about why process improvement efforts fail. The reasons for excuses run a wide gamut. I would suggest there is a more fundamental reason for improvement efforts that fail. We have the wrong focus. I am not suggesting that the problems are the wrong focus instead I am suggesting that the problem is how we look at the problem. ...  Read More
Jul. 26, 2016 2:33 pm
After almost four decades as a human resources professional, c level executive, and management consultant I remain convinced that changing the way we attract, retain, and align people remains the most significant competitive advantage we have available to us, and we continue to squander that opportunity. Employee Engagement isn’t a new concept anymore and although there are many detractors...  Read More
Jul. 22, 2016 11:21 am
I was reading the Summer 2016 issue of the MIT Sloan Management Review in which an article appeared by Catherine Bailey and Adrian Madden titled “ What Makes Work Meaningful or Meaningless .” The article gave me some pause for thought as to why cross functional teams sometimes failure to reach the goals that they have set. My response is that these teams fail because we have not properly...  Read More
Jul. 20, 2016 4:46 pm
One thing is guaranteed: a culture will form in an organization, a department, and a work group. The question is whether the culture helps or hinders the organization’s ability to execute its strategic objectives.” Chatman and Cha Like the social scientist I quote above there is no question in my mind that the development of a culture is inevitable and it is the task of those who aspire to...  Read More
Jul. 15, 2016 10:41 am
Your organizations has committed to improving your processes, however you have left out a critical part of the equation. No process improvement effort tis going to succeed without the input from a cross-functional team which looks at both the current and future state of the process within the organization. In order for a cross-functional team to be successful there are several ground rules that...  Read More
Jul. 12, 2016 3:30 pm
People that know me know that: · I am passionately committed to helping organizations create new models of working together. · That I have spent the last three plus decades reading the models of others as well as synthesizing and testing my own models to do things better. Today I experienced an interesting juxtaposition of a couple of things that spoke to me. The first is this quote from...  Read More
Jul. 10, 2016 7:37 pm
I am still in the process of reading Your Place at the Table by Allan Cox. Throughout the book Allan Cox centers his message on seven signs of authenticity. Considering the events of the last 48 hours a couple of these signs appear to stick out more than others. The need to belong is a powerful human force that finds expression in teamwork Abraham Maslow, in his hierarchy of needs stated...  Read More
Jul. 1, 2016 2:17 pm
I am currently in the process of reading Your Place at the Table by Allan Cox. It consists of a series of short essays, which discuss the concept of Authenticity. In one of these essays Allan Cox defines empowerment, as “I love you for what I am when I am with you.” In my weekly tip of the week on Wednesday we posed the question are your cross-functional teams empowered to change? Empowerment...  Read More
Jun. 24, 2016 11:12 am
You are a member of management of your organization and you have an employee who Is not performing to the level that the organization requires, so what do you do? If you re like many managers your immediate response is to talk to the employee about how to change their work habits in order to achieve your goal. I recently attended a meeting of the local SHRM chapter in which the presenter made...  Read More
Jun. 17, 2016 10:45 am
On a fairly frequent basis I hear hiring managers make the statement that “when interviewing new candidates I try and find someone who is just like me to bring into the organization.” I can understand the tendency to do so. If they are just like the hiring manager there is likely to be less of a down time while they get acclimated to the organization. If they are just like the hiring manager they...  Read More
Jun. 10, 2016 10:27 am
Turn on the news or read the newspaper and you will see stories about teenagers complaining that they are being bullied in the schools, on the streets etc. These stories bring about almost immediate consternation from the public in the form of twitter posts, Facebook posts etc. In every case the predominant message is that this is wrong and needs to stop. The flip side is that we do not see that...  Read More
Jun. 3, 2016 9:46 pm
My blog post from last week stressed that we should not measure for the sake of measuring. The same concept goes for determining what projects to begin. I do not care whether you are an IBM or the corner mom and pop store, you do not have the capacity to take on every project that may be needed to resolve obstacles within the organization. So if we can’t undertake everything how do we make the...  Read More
May 27, 2016 10:22 am
Every day in every organization management from the boardroom to the C-Suite is demanding that we produce metrics to determine how the organization is functioning. The common demand is that we measure something. In his book Six Sigma: The Breakthrough Management Strategy Revolutionizing the World’s Top Corporations , Dr, Mikel Harry tells us that a) we won’t know until me measure; b) we don’t...  Read More
May 26, 2016 11:20 am
Imagine a scenario where everything moves along smoothly with no problems. Imagine you have the power to wave a magic wand and every problem solves itself. For many members of management this the way they face reality. They forget the process is called Continuous Process Improvement. We do not have processes that just move it on. We do not have a problem with which we can wave a magic wand in...  Read More
May 24, 2016 3:02 pm
I remember being trained as a manager all those years ago and reflecting that much of what was provided as leadership were things we do to people rather than with people. I explored this at some length in my first book, Managing Whole People, and since then it seems like our awareness if not our practices have changed as we have begun to recognize the billions in opportunity costs we are...  Read More
May 6, 2016 10:51 am
As I read the literature out in the market I see wide responses to organizational problems with the usual suspects. We resolve performance issues by cutting costs. We resolve performance issues by cutting human capital spend. We resolve performance issues by cutting overhead. Here is the problem, without experimentation we will not find the true answer to the problem before you. True process...  Read More
Apr. 29, 2016 11:28 am
Last week in our weekly blog post we talked about what the TLS Continuum was, however I left out of the discussion a valuable point about what is missing from most continuous process improvement efforts. That missing element is critical thinking. Hey I get it, it is just not you. Our next generation can’t critically think either. The base of the TLS Continuum is critical thinking so it is...  Read More
Apr. 25, 2016 4:25 pm
The Journey Continues This week I will complete the second round of my Advanced Leadership program. We call it Advanced because we have screened the participants to be sure that they have already been exposed to concepts like setting expectations, giving feedback, and other fundamental requirements of managing others. We are trying to focus on concepts that are a little less crisp like ...  Read More
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