Index of Business & Finance

Blog Index
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May 25, 2017 1:33 pm
A recent NY Times front page article, " The Right Builds an Alternative Narrative About the Crises Around Trump ," is an example of a perspective that we need to make a regular feature, to support our defense in the war on truth. It has been widely recognized that the shocking surprise of the Trump election - and that it happened at all - is partly because reasonable people who live in the world...  Read More
May 25, 2017 1:31 pm
A recent NY Times front page article, " The Right Builds an Alternative Narrative About the Crises Around Trump ," is an example of a perspective that we need to make a regular feature, to support our defense in the war on truth. It has been widely recognized that the shocking surprise of the Trump election - and that it happened at all - is partly because reasonable people who live in the world...  Read More
May 23, 2017 2:49 pm
" How Online Shopping Makes Suckers of Us All " is a very nice analysis of how "standard prices and simple discounts are giving way to far more exotic strategies, designed to extract every last dollar from the consumer." This article by Jerry Useem in The Atlantic provides a big-picture view of the growing use of dynamic pricing to seek perfect price discrimination -- how companies "are...  Read More
Apr. 23, 2017 4:09 am
Yesterday, April 22, 2017 scientists marched for science. At rallies in capital cities across the world they took to the streets to support evidence-based policy and reject policy-based evidence. And it was a remarkable event. Because this kind of thing does not happen in science. From time to time, individual scientists - Linus Pauling, Albert Einstein, Carl Sagan - have...  Read More
Apr. 20, 2017 6:00 pm
Paying The Trust Tax I am a big believer in Stephen MR Covey’s definition of trust dividends and trust taxes . I believe along with a number of other organizational development professionals and behavioral scientists that trust forms the foundation of all high functioning relationships, whether personal or professional. I also believe that trust is not an entitlement. Our old leadership...  Read More
Apr. 17, 2017 6:00 pm
I want to share with you a simple tool that two people whose work I respect highly use regularly to improve decision making and head off highly probable but overlooked "gray rhino" risks: the humble Post-it Note. One of the key take-aways from my new book, THE GRAY RHINO: How to Recognize and Act on the Obvious Dangers We Ignore, is that we need to pay more attention to ideas from people who are...  Read More
Apr. 13, 2017 12:54 pm
At the heart of the Subscription Economy is the idea that customers are happier subscribing to the outcomes they want, when they want them, rather than purchasing a product with the burden of ownership . ...Nicely put by Zuora , the SaaS platform company that drives many of the largest subscription services. They have popularized the term " subscription economy ," and recently created a ...  Read More
Apr. 4, 2017 2:10 pm
Would You Stand Under the Arch? The ancient Romans had a tradition: Whenever one of their engineers constructed an arch, as the capstone was hoisted into place, the engineer assumed accountability for his work in the most profound way possible: He stood under the arch.” Michael Armstrong When I used to teach a unit on leadership for our local Chamber of Commerce I would challenge those...  Read More
Apr. 1, 2017 2:59 am
You can lead a man to the light, but you can't make him think. Norman Einstein, CEO Scientific Radicals Multiple regression analysis is a really useful technique. It allows us to model the simultaneous impact of several variables on an outcome of interest. But in the 1980s, multiple regression analysis developed something of a bad name. The advent of modern computing meant that...  Read More
Mar. 30, 2017 3:28 pm
Adrian Payne -- one of the foremost authorities on Relationship Marketing and CRM -- wrote a Foreword to my new book that serves as an excellent overview. Adrian is author of fourteen books, including the first text to be published on Relationship Marketing (1993), and most recently, Strategic Customer Management: Integrating Relationship Marketing and CRM (2013). He is Professor of...  Read More
Mar. 28, 2017 1:40 pm
Getting the Performance You Want! At the end of the day I believe this is the objective that every manager in every organization is most interested in meeting and exceeding. It is also one that even after a couple hundred years in the continuing dynamics between employer and employed we still do badly. If you choose to disagree with me just take a look at the latest numbers on employee...  Read More
Mar. 26, 2017 5:54 am
Heads up everyone. The following 'dodge' is wrong. When analyzing data, a standard 'dodge' is to turn a continuous measurement into a binary, all-or-nothing variable. For example, we can define a cut-off point for cholesterol levels where values above the cut-off are defined as 'high' and values below may be defined as 'normal'. At first glance, it appears sensible. We have clearly defined...  Read More
Mar. 24, 2017 10:12 pm
This blog post does not refer to the former government policy regarding sexual orientation in the military. Rather this refers to a vital part of the TLS Continuum and the voice of the customer. We can’t improve our processes without the input from our customers. However it does no good for you to ask the customer what keeps them up at night if you are not going to follow through on resolving...  Read More
Mar. 20, 2017 7:39 pm
Umm, The Bus is Moving! I am going to go out on a limb and state that if you ask most people to name the ten best books on leadership that every emerging and current leader should read, Jim Collin’s Good to Great is going to be on that list. One of the great lines that everybody can quote from that book is “getting the right people on the bus”. Great thought, my issue with it is the bus...  Read More
Mar. 18, 2017 3:36 am
I was at a one-day meeting on "The Development Pathway for New Medical Technologies" hosted by the NIHR Diagnostic Evaluation Co-operative at Newcastle University . One of the exercises was to map "Real-World" experiences to the development pathway. And, once again, the group traced the root cause of failures in the development life cycle for new medical devices to misconceptions at the...  Read More
Mar. 15, 2017 2:59 pm
Hiring, Employee Engagement, and Other Epic Failures Some days you just wonder. I will soon be “celebrating” almost my fourth decade as a human resources practitioner, executive and management consultant and when I watch what is happening I continue to be a bit frustrated and disappointed. Employers still whine about candidates and employees. The current target seems to be the Millennial...  Read More
Mar. 8, 2017 2:13 pm
Another Wake Up Call As everybody knows I am really invested in this whole leadership thing. I don’t personally believe that leaders are born rather than taught. Some may have attributes that lend themselves to becoming effective leaders, but I think that real leadership is taught, practiced, and reinforced. It is interesting for all the money we spend annually how much we still miss the...  Read More
Mar. 7, 2017 2:35 pm
"There is broad consensus...that a pricing orientation based on customer value and customer willingness-to-pay is best and can positively influence pricing power and firm performance ." -- Journal of Revenue and Pricing Management FairPay is a new way to do value-based pricing -- in which prices are set based on the actual value realized by each individual consumer -- with a fair share of...  Read More
Mar. 1, 2017 3:57 pm
First Things First As I enter almost my fourth decade of hiring, managing, and deploying talent I like to look back at what I have learned; and perhaps more importantly what I haven’t. I have long been an advocate for what we now call employee engagement, when I look at the data that is available about the difference between organizations that are highly engaged as opposed to their less...  Read More
Feb. 26, 2017 3:52 pm
If you watch the TV or read the newspaper over the past month you have seen a rash of incidents in which the new president says one thing and his cabinet members say something entirely different. This inconsistency of message leads to an inconsistent message to the employees of the government, our allies and more important to the customers of this country – its citizens. I hear many media pundits...  Read More
Feb. 21, 2017 3:50 pm
Doing It Wrong Sometimes being right is disappointing. I just read an article from the latest edition of the Harvard Business Review by Jack Zenger and Joseph Folkman that concluded the same thing as I did in a blog post a few weeks back titled We Are Doing It Wrong. The article talked about a study they did on almost 2000 participants in formal high potential programs. Usually...  Read More
Feb. 21, 2017 12:21 pm
Exercise was never a priority for me. So I did what people do, exercising only when I felt like it. Most days, of course, I didn’t feel like it. But then my wife suggested something that changed my priorities. “There are several people in the office that will be running the Gasparilla 5K this year. I’m thinking of doing it. What do you think? “I thought you couldn’t run with asthma.” “That...  Read More
Feb. 19, 2017 4:10 am
I was wandering about the laboratory on Friday. I stopped, looked around the lab and thought 'You know what? This is a pretty international crew!" At the benches about me were a Japanese scientist, two Chinese, two Spanish, two Italians, two Greeks, a Pakistani, one Irish, an American, and three Brits. The banter between us was in English. And it was funny. And, in truth, its always been like...  Read More
Feb. 16, 2017 12:37 pm
Marketers increasingly recognize how essential habit and seamlessness are. "How to Win and Keep Customers" is the cover theme of the current Harvard Business Review -- the lead article says to focus on habit, not loyalty, while others say that "habit is how we build the connection" and "habit beats novelty." Some people question whether FairPay is seamless enough, and whether it goes against...  Read More
Feb. 12, 2017 4:38 pm
Let me begin with a few premises. Whether we are talking about our personal lives or your business workplace, everything we do is based on a process of some type. Each process is constructed of a series of steps, which lead us to the end result. The second premise is that although we would like everything to run crystal smooth in reality it never happens. Along the way we are confronted with an...  Read More
Feb. 7, 2017 3:34 pm
"We are, in the simplest terms, a subscription-first business," said The New York Times in its 2020 Report -- an admirable examination and re-dedication to its premier journalism. But what is missing in this picture? In an age where businesses of all kinds are realizing that their path to success is to go beyond "customer-centric" to become "customer first," is the Times thinking about becoming...  Read More
Feb. 7, 2017 2:25 pm
Understanding Real Legitimacy I just finished re-reading Malcolm Gladwell’s latest book, David and Goliath. Like the books that preceded it I enjoyed it a great deal. I see Gladwell as kind of a social facilitator and observer. He doesn’t try to present himself as a behavioral scientist with countless reams of data to support his conclusions, he makes comments and observations. The reader...  Read More
Feb. 5, 2017 4:58 pm
I had made a commitment to you, the readers of this blog series to try and post a new segment every Friday. So far in 2017 I have gotten away from that to some degree and I promise to be better through the rest of the year. At the end of Part 76 of the TLS Continuum Blog series, I stated that here is how my new lens looked at the situation. The best way to begin is to layout the time line that...  Read More
Feb. 5, 2017 4:56 pm
TLS Continuum Part 76: The Dark Side of the TLS Continuum Methodology Three years ago I created this TLS Continuum blog series to explain my firm belief that there was a clear path to the preverbal seat at the table by understanding the language of business. We have outlined the path to gaining the skills required through vigorous training. The problem is that if you truly enter into the...  Read More
Jan. 31, 2017 10:34 pm
This note is a statement of the obvious, and so we again reference this quote of George Orwell: “We have now sunk to a depth at which re-statement of the obvious is the first duty of intelligent men.” This note will limit itself to discussing public figures, and groups; our hope is to treat individuals - in personal relationships - in a subsequent comment. As few people ever get to know a...  Read More
 
 
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