Every healthcare organization has had to deal with patients who either don’t show up for appointments or are more than 30 minutes late. Missed appointments mean missed revenue for practices and other healthcare organizations, while significantly late patients can throw off your entire day’s schedule and force your other patients to wait for you – something that could potentially anger them enough to consider leaving your practice. (See MOT’s article “Reducing Missed Appointments”)
Clearly, you need a policy for managing no-shows so they don’t derail your practice. One solution that some healthcare providers have chosen: charging patients no-show fees for missed appointments or significantly late arrivals.