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Reut Schwartz-Hebron
Reut Schwartz-Hebron
President and thought leader of KeyChange Institute (www.KeyChangeNow.com). Key Change Institute is a national organization that provides groundbreaking performance improvement and business execution consulting services rooted in brain science and experience-based learning.
 

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Mar. 8, 2011 2:31 am
The front lines are the touch-point with customers. That's where the rubber hits the road in a customer-centric culture. Here's a recent KCI interview regarding the customer experience. And here's my recent, not-so-excellent, customer experience that I'm sure will transport you down a dark road in your own memory. I hoist my luggage into the bus and ask the reading bus driver, "Are you...  Read More
Mar. 3, 2011 3:02 pm
Presentation slides Related article What if there was a way to change people in your organization, especially those who don't want to change and those who other people find difficult to work with? What if it could be done with minimal downtime, have permanent transference into the workplace, dramatically increase bottom line cost savings and lead to the same results in virtual teams? ...  Read More
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