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Reut Schwartz-Hebron
Reut Schwartz-Hebron
President and thought leader of KeyChange Institute (www.KeyChangeNow.com). Key Change Institute is a national organization that provides groundbreaking performance improvement and business execution consulting services rooted in brain science and experience-based learning.
 

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Sep. 11, 2012 9:01 am
Coaching is about facilitating positive change. What if your client does not want to change? How can you challenge them to change? What are some best practices to encourage changes in your clients or employees who resist change? If you are like me, here are some strategies you probably used: Motivate these people to care more about the goal or the benefits they personally will gain from...  Read More
Sep. 4, 2012 9:35 am
I saw this for the first time when I was a consultant in the military: sergeants who have seen many officers come and go, welcome a new officer with some degree of apathy. They don't really bother to listen to the type of changes the officer requests and they are probably thinking, "We've been here for so many years. The officer just arrived. He doesn't know how we do things and it's best if he...  Read More
Aug. 21, 2012 8:35 am
It is not surprising that organizations are continuously trying to find clear solutions to better engage and retain their best employees because turnover and disengagement are extraordinarily expensive. According to a Watson Wyatt study , a one standard deviation improvement in engagement is associated with a 1.9 increase in revenue per employee: "To put this in perspective, the typical...  Read More
Aug. 14, 2012 8:22 am
We live in an exciting age. Until about ten years ago, scientists didn’t have the conditions and equipment needed in order to study the complexity of systems in the brain related to change. In recent years, brain science advanced at an exponential rate. After getting a widespread foothold in areas like emotional and physical recovery from trauma, the developments are now feeding into business....  Read More
Apr. 23, 2012 12:05 pm
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Mar. 13, 2012 9:32 am
Over the years I have run into several excellent articles about how to align execution with business goals. You set goals, you set a strategy that is an initial road map to the goal and if people follow the map and apply needed mid-course corrections, the assumption is you'll reach your destination. Some articles emphasize the importance of setting goals correctly. Remember the SMART acronym? As...  Read More
Mar. 1, 2012 9:04 am
A bully is often defined as "A person who uses strength or power to harm or intimidate those who are weaker." The damage of bullying is great but I would argue that, more importantly, the very definition of the phenomenon is blocking organizations from solving this problem! Harrison Psychological Associates reports that the business costs of bullying to employers where people...  Read More
Jan. 20, 2012 10:04 pm
Click here to access case study.  Read More
Jan. 17, 2012 9:16 am
Research shows that very high percentages of change efforts fail. 70% of mergers and acquisitions lose shareholder value (KPMG Global Survey, A New Dawn: Good Deals in Challenging Times, May 2011). 68% of IT projects fail (Standish Group report, CHAOS Summary, April 2009). Most training fades away within 6 weeks ( John T. Wixted and Ebbe B. Ebbesen, On the Form of Forgetting, American...  Read More
Dec. 13, 2011 9:00 am
Whether they know it or not, leaders in organizations are often change agents. Most experts will probably agree that a CEO's role is to set strategy and vision as well as build a culture that will optimize the organization's productivity. The CEO ultimately sets the direction, responding to changes in the market and, as result, managing the internal changes that are required in order to...  Read More
Nov. 15, 2011 9:00 am
The first intelligence test was created in 1905 to determine which French school children were too “slow” to benefit from regular instruction. The idea was that children were increasingly able to learn difficult concepts and perform difficult tasks as they got older. How quick is your team able to benefit from new opportunities and knowledge? How capable is your team when it comes to learning...  Read More
Nov. 8, 2011 9:00 am
In his book titled Steve Jobs , Walter Isaacson describes the roller-coaster life and searingly intense personality of Steve Jobs. The picture Isaacson draws is not of a man who builds motivated people. Jobs is described as a man who cared most about perfectionism and control; a man driven by demons who could drive those around him to fury and despair. Yet it is hard to dispute his success. In...  Read More
Nov. 1, 2011 9:00 am
Women in management positions have a unique set of challenges to deal with. As a woman who has managed and worked side by side with men for many years, I have certainly come to appreciate the development women need to make in order to work in senior positions in business. From what I hear, my experiences are common. While women can certainly upgrade their synaptic pathways to adopt new,...  Read More
Oct. 25, 2011 10:27 am
The way Steven saw it, innovation was a cultural foundation for his organization, not just a creative effort that was related to a specific project or problem. “Our goals for the process we are building in the organization are to minimize the rejection of new ideas and increase focus on applicability...” (Executive VP of regional Innovation, telecom industry) Steven believed that teams were...  Read More
Oct. 18, 2011 9:00 am
Liz felt held back for the past three years. In her role as Director of HR and Operations in a large agricultural company, she had been tracking productivity for a while and saw how the growth in sales had slowed down over the last few years. “Our CEO has been in the company for five years and was able to establish new values and work ethics in this time. He is a natural leader and people have...  Read More
Oct. 11, 2011 10:35 am
Richard agreed to work with his R&D team mainly because of repetitive pressure from the manufacturing group. As Systems Division Director in the telecom industry, he knew it was delaying other departments and frustrating clients when deadlines were not met. Richard’s VP realized that development deadlines are not always in Richard’s control, but he wanted to explore a way to improve delivery...  Read More
Jan. 28, 2011 8:09 pm
The other day I was talking to the VP of HR in a local Semiconductor company, describing KCI's work. She was especially interested in hearing how we change people who don't want to change. KCI's expertise is in removing overt and invisible resistance. Both are difficult challenges for different reasons and both require a specific set of tools to overcome. Client review : Samantha is a senior...  Read More
Jan. 14, 2011 4:45 am
In Horton Hatches the Egg, the amazing Dr. Seuss talks about the bird Mayzie who’s way too lazy to wait for its egg to hatch. The lazy bird asks Horton, the elephant, to take her place for just a little while… "you've nothing to do and I do need a rest. Would you like to sit on the egg in my nest?” Well, the bird goes away for a long time as Horton sits on the egg through storms and bad...  Read More
Jan. 7, 2011 4:14 am
In a small zoo in Asia, the zoo keeper would walk by each day and throw bananas at the roofs of the cages. One of the bigger cages included more than 15 monkeys. One of the little monkeys always had to eat the leftovers as bigger and stronger monkeys got to the fruit first. One day one of the bananas was stuck and no one could reach it. It was up too high. The zoo keeper watched the little...  Read More
Dec. 3, 2010 8:28 pm
…" Who are you?” said the Caterpillar… “I–I hardly know, sir, just at present– at least I know who I was when I got up this morning, but I think I must have changed several times since then…being so many different sizes in a day is very confusing.” “It isn’t,” said the Caterpillar. “Well, perhaps you haven’t found it so yet,” said Alice, “but when you have to turn into a chrysalis– you...  Read More
Nov. 19, 2010 7:45 pm
Imagine one of your employees, someone who doesn’t respond with great flexibility to changing, is strapped to a chair in the middle of an empty room. Now imagine a more senior manager approaches this individual, instructs him or her to listen attentively to some new instructions, and pokes them with the stick every 20 seconds as he shares the new instructions. Here is a revolutionary concept, if...  Read More
Nov. 5, 2010 5:35 pm
Early on in my career, I worked for a consulting company who sold customer service and sales training. I must have trained over a hundred groups of managers and employees at different levels. At the time companies used participant satisfaction as the criteria for evaluating workshops. Facilitators were taught to entertain and educate, and though we were very good at it, I know for a fact high...  Read More
Oct. 22, 2010 8:32 pm
Our clients often wonder how will KCI's Solution Assessment™ be of value to them on top of all the fine existing assessments they are already using. Most assessments provide you with a " What is" picture. They will go over strengths and weaknesses, competencies and other features so you will have a good sense of what you can enhance, but they don't give you a tool to get from where you or your...  Read More
Oct. 8, 2010 8:47 pm
I recently had a conversation with a senior executive in the bio-tech industry about the type of challenges he sees his organization having as they start transitioning from a start-up stage of growth to a more mature company. "One of the main problems I see is focus and follow-through. We naturally attract great talent that is innovative and associative, but at this stage of growth we require...  Read More
Sep. 24, 2010 10:22 pm
How would you define a difficult employee? Resistance comes in all different sizes and shapes. They can be direct and in your face, manipulative, evasive, invisible, passive-aggressive, and they can present themselves in a wide variety of behaviors. The first and most important step when working with difficult people is to identify which specific ability or strategy will make the abhorrent...  Read More
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