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Reut Schwartz-Hebron
Reut Schwartz-Hebron
President and thought leader of KeyChange Institute (www.KeyChangeNow.com). Key Change Institute is a national organization that provides groundbreaking performance improvement and business execution consulting services rooted in brain science and experience-based learning.
 

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Oct. 9, 2012 8:38 am
We are never going to always be able to change people who don't want to change. Thankfully, or hopefully, in a business environment, people will always have the choice not to cooperate. We morally oppose the idea of changing people who don't want to change. But there are many situations in which doing our damnedest to change people who don't want to change is the right thing to do. One great...  Read More
Sep. 25, 2012 9:02 am
We consider the statement "you can't change people who don't want to change" a truism. When I started facilitating change, if someone needed to transform it was believed that it was the change agent's job to give direction and insight, but it was the client's job to implement or acquire the change. Developments in neuroscience make the answer simple: it should be the change agent's job to guide...  Read More
Sep. 11, 2012 9:01 am
Coaching is about facilitating positive change. What if your client does not want to change? How can you challenge them to change? What are some best practices to encourage changes in your clients or employees who resist change? If you are like me, here are some strategies you probably used: Motivate these people to care more about the goal or the benefits they personally will gain from...  Read More
Aug. 14, 2012 8:22 am
We live in an exciting age. Until about ten years ago, scientists didn’t have the conditions and equipment needed in order to study the complexity of systems in the brain related to change. In recent years, brain science advanced at an exponential rate. After getting a widespread foothold in areas like emotional and physical recovery from trauma, the developments are now feeding into business....  Read More
May 22, 2012 9:47 am
What makes physics or medicine more of a science than integration of change? Hoping that facilitating change will ever be as predictable as the results of scientific manipulations in sciences such as physics is probably a long shot and trustfully not necessarily an exciting thought. But getting integration efforts to meet scientific standards of sciences like medicine would be a great...  Read More
Mar. 27, 2012 9:15 am
In 1997 J. Kouzes and B. Posner wrote an excellent book about what employees need in order to follow leaders. The book, The Leadership Challenge, covers the employee perspective. Recently, Right Management (part of ManPowerGroup) conducted a study to get the management point of view. The way leaders see it, they believe their leadership success depends on the following: Fit with company...  Read More
Mar. 13, 2012 9:32 am
Over the years I have run into several excellent articles about how to align execution with business goals. You set goals, you set a strategy that is an initial road map to the goal and if people follow the map and apply needed mid-course corrections, the assumption is you'll reach your destination. Some articles emphasize the importance of setting goals correctly. Remember the SMART acronym? As...  Read More
Mar. 1, 2012 9:04 am
A bully is often defined as "A person who uses strength or power to harm or intimidate those who are weaker." The damage of bullying is great but I would argue that, more importantly, the very definition of the phenomenon is blocking organizations from solving this problem! Harrison Psychological Associates reports that the business costs of bullying to employers where people...  Read More
Feb. 7, 2012 3:17 pm
People are not perfect and probably the only perfect we should strive to should a healthy balance anyway. But achieving balance often requires having a certain level of stability, a privilege most teams in our modern age do not have. Most teams can not find healthy balances because hardly anyone gets to do the same thing over and over again. Historians explain the expansion of professions in...  Read More
Jan. 10, 2012 9:10 am
One of the best strategies to get a change effort to catch on in organizations is to prove the applicability and success of the change in one team. Done well, the results are measured to then serve as a wonderful promotional tool for other teams. In our experience, there is something you need to watch for though. Ask yourself: "Is my effort designed for people who want to change or does it take...  Read More
Jan. 3, 2012 9:28 am
Join us in Denver! Reut Schwartz-Hebron, The Colorado HR Association, January 20th 2012 2012 Human Resources Conference...Smart HR There are three types of people in your organization: Those who are both willing and capable of making the adjustments needed in order to achieve desired results Those who are willing but incapable of making needed adjustments Those...  Read More
Dec. 27, 2011 9:00 am
Olafur Grimsson, the president of Iceland recently spoke about Iceland's growth coming out of the crisis of 2008: a complete collapse of Iceland's banking system, and the economic crisis that followed. What most people don't know is that this crisis was followed by a dramatic volcanic eruption. In Grimsson's words: "If you were given the laboratory task of testing the resilience of a nation, I...  Read More
Dec. 20, 2011 9:00 am
As a change agent you know the difficulty of Top-Down change. Senior executives, like the rest of us, see things from their own perspective. They may define desired results and how to go about getting desired results very differently than you do, which typically blocks you from making needed progress. Bottom-UP efforts are equally challenging. Even if teams do change, there is always a concern...  Read More
Dec. 13, 2011 9:00 am
Whether they know it or not, leaders in organizations are often change agents. Most experts will probably agree that a CEO's role is to set strategy and vision as well as build a culture that will optimize the organization's productivity. The CEO ultimately sets the direction, responding to changes in the market and, as result, managing the internal changes that are required in order to...  Read More
Nov. 15, 2011 9:00 am
The first intelligence test was created in 1905 to determine which French school children were too “slow” to benefit from regular instruction. The idea was that children were increasingly able to learn difficult concepts and perform difficult tasks as they got older. How quick is your team able to benefit from new opportunities and knowledge? How capable is your team when it comes to learning...  Read More
Nov. 1, 2011 9:00 am
Women in management positions have a unique set of challenges to deal with. As a woman who has managed and worked side by side with men for many years, I have certainly come to appreciate the development women need to make in order to work in senior positions in business. From what I hear, my experiences are common. While women can certainly upgrade their synaptic pathways to adopt new,...  Read More
Oct. 11, 2011 10:35 am
Richard agreed to work with his R&D team mainly because of repetitive pressure from the manufacturing group. As Systems Division Director in the telecom industry, he knew it was delaying other departments and frustrating clients when deadlines were not met. Richard’s VP realized that development deadlines are not always in Richard’s control, but he wanted to explore a way to improve delivery...  Read More
Oct. 4, 2011 9:20 am
Most people assume that executives can go to a presentation or be exposed to models, and if they understand those models, the logic and reasoning, they will be able to apply the needed changes. Brain science says otherwise. In the last ten years neuroscientists discovered that there are two very different systems in the brain: one for processing knowledge, called explicit memory, and one for...  Read More
Sep. 20, 2011 8:14 am
When teams do not make needed adjustments, your organization is stuck, blocked from optimizing productivity or accessing its full potential. Mark, the Director of HR and Operations for a large transportation company, couldn't believe he drove two hours to attend the strategic change meeting. It seemed like a total waste of time. When the strategic consulting company came in, at first they...  Read More
Sep. 6, 2011 9:03 am
“The most important thing right now is to redefine roles in a way that serves our sales efforts. I can understand the need to be involved as an owner…we need to serve the business with our strengths and that starts with looking at things soberly.” ( COO, manufacturing industry) Bill has been with the company for over 20 years. He could see the company plunge during the economic downturn, but...  Read More
Aug. 30, 2011 9:07 am
To successfully change other people, and especially people who do not want to change, requires overcoming many traps, one of which is overcoming the power that habits and years of repetition have on people. We are all creatures of habit. Studies show that people resist changing and making needed adjustments even when their health depends on it. Over the years, we have run into a wide variety of...  Read More
Aug. 23, 2011 9:15 am
“Probably the most important thing for us right now is alignment and structure. Growing successfully beyond a start-up requires us to align the functions of different departments under a clear vision. Most of our team is accustomed to responding moment by moment, so we are not focused in our efforts. In my opinion we need more focus and cross functional communications as well as structure and...  Read More
Aug. 16, 2011 10:19 am
“Tomas is a relatively young manager. He has just inherited an environment that is post-turnover of 2 other directors before him, all taking place in the last six months. At this point Tomas has to deal with a full-blown breach of trust. Three of the senior scientists in our R&D department reporting to Tomas, have made it clear that if this situation won’t be resolved in the next month, they will...  Read More
Aug. 9, 2011 6:24 am
“We have experienced several waves of growth over the past two years. In the first year we quadrupled in size, and we are now ten times bigger than we were two years ago. With growth came new challenges and I’d like to see that we remove them out of our way.” (CEO, Security software industry) Johan had every reason to believe his team was highly capable. The company had invested in people...  Read More
Aug. 2, 2011 9:29 am
We tend to think of people who do not want to change as specific difficult individuals who block a team’s ability to optimize its potential, but in fact, in most organizations, 90% of the people in those organizations should be included in this category. “The new team leader is phenomenal. Her energy and incentives have made an impact and the team was excited, so the initial phase was a...  Read More
Mar. 8, 2011 2:31 am
The front lines are the touch-point with customers. That's where the rubber hits the road in a customer-centric culture. Here's a recent KCI interview regarding the customer experience. And here's my recent, not-so-excellent, customer experience that I'm sure will transport you down a dark road in your own memory. I hoist my luggage into the bus and ask the reading bus driver, "Are you...  Read More
Feb. 4, 2011 5:50 am
Organizations have several functions for maximizing productivity, performance, engagement, training, organizational development and executive coaching. KCI offers a new function that has not been available before: acquisition management. In other words, pushing through strategies and making effective changes comes to fruition. Michelle Romanica (Canada) and I had the privilege of talking to a...  Read More
Jan. 14, 2011 4:45 am
In Horton Hatches the Egg, the amazing Dr. Seuss talks about the bird Mayzie who’s way too lazy to wait for its egg to hatch. The lazy bird asks Horton, the elephant, to take her place for just a little while… "you've nothing to do and I do need a rest. Would you like to sit on the egg in my nest?” Well, the bird goes away for a long time as Horton sits on the egg through storms and bad...  Read More
Jan. 7, 2011 4:14 am
In a small zoo in Asia, the zoo keeper would walk by each day and throw bananas at the roofs of the cages. One of the bigger cages included more than 15 monkeys. One of the little monkeys always had to eat the leftovers as bigger and stronger monkeys got to the fruit first. One day one of the bananas was stuck and no one could reach it. It was up too high. The zoo keeper watched the little...  Read More
Dec. 3, 2010 8:28 pm
…" Who are you?” said the Caterpillar… “I–I hardly know, sir, just at present– at least I know who I was when I got up this morning, but I think I must have changed several times since then…being so many different sizes in a day is very confusing.” “It isn’t,” said the Caterpillar. “Well, perhaps you haven’t found it so yet,” said Alice, “but when you have to turn into a chrysalis– you...  Read More
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