Identity Verified Thinker in Business / Human Resources / Employee Relations
Mark Herbert
Mark Herbert
Mark is a Principal in the management consulting firm, New Paradigms LLC. His background includes over thirty years of combined C level executive and management consulting experience in high technology, financial services, custom publishing, and not for profits among other industries.
 
Jan. 23, 2014 2:56 pm
Understanding the Engagement Continuum My colleague Michael Beck posted a great piece the other day on why the majority of employers worldwide are doing the engagement thing wrong,addressing it reactively rather than proactively and I couldn’t agree more. Much better to build engagement into the fabric of your organization through appropriate selection and hiring, but it doesn’t stop there. ...  Read More
Jan. 9, 2014 4:30 pm
When Will They Ever Learn… I am probably dating myself a bit by borrowing that line from the classic Peter Seeger tune, but I find myself asking that question over and over again. The they I am referring to are the leaders and managers who still don’t seem to get it. As most anyone who has read any of my stuff knows I have committed my career to building and reinforcing new models of how...  Read More
Dec. 31, 2013 2:01 pm
So once again it is New Year’s Eve and we find ourselves closing out one year and starting another. I would be less than candid if I didn’t say that in many ways I will be glad to see this year end. This was a year of great turbulence it seems both for me personally and for a lot of the world in general. We set multiple records this year for performance of the stock market and we seem to be...  Read More
Nov. 7, 2013 2:35 pm
Your Process Drives Your Results! I recognize that this statement in and of itself is not particularly profound. Indeed it represents the essence of the total quality movement. Good processes properly understood and practiced will consistently yield better results. What I still struggle with after over 30 years as an executive, manager, and consultant is why we still don’t seem to universally...  Read More
Oct. 31, 2013 2:07 pm
Who Defines Leadership? I was having a great conversation the other evening with a friend who is also my resident cynic. Growing up in the Midwest in a Latvian community (if you are unfamiliar with Latvia it is/was an Eastern European country dominated by the USSR among others) she has a natural distrust for conventional authority, corporate leaders anything else reeking of capricious (as...  Read More
Oct. 14, 2013 11:57 am
A colleague of mine had a chance to attend the healthiest employers of Oregon awards program last week and he was intrigued and excited to share the ideas of the event with me. Like him I was very pleased to see organizations focusing on this area and recognizing the importance of managing health rather than health care. I would be less than candid however if I didn’t acknowledge that there...  Read More
Oct. 8, 2013 2:10 pm
I just finished reading Malcolm Gladwell’s latest book, David and Goliath. Like all of his books that preceded it I enjoyed it a great deal. I see Gladwell as kind of a social facilitator and observer. He doesn’t try to present himself as a behavioral scientist with countless reams of data to support his conclusions, he makes comments and observations. The reader has the choice to accept or...  Read More
Sep. 30, 2013 10:41 am
Why I Don’t Do Happy! Just as I came out in an earlier blog and admitted I am a social entrepreneur with a vision towards changing the world and how people and organizations work together, I have another admission to make- I am obsessed with the concept of employee engagement! When I look at the trillions of dollars that we lose annually to environmental factors like regretted turnover,...  Read More
Sep. 20, 2013 12:31 pm
I admit it! I am a social entrepreneur I want to change the way the world works and how people interact together, especially in organizations. I entered the workforce over 30 years ago in the field we now call Human Resources. I remember thinking as I watched the interactions between management, which I was a part of, and our employees, who were primarily represented by collective bargaining...  Read More
Aug. 27, 2013 12:58 pm
I think we have a bit of a sustainability crisis that is “hiding” in plain sight. I remember when I started working in and around the area of employee engagement (we didn’t call it that then) over ten years ago. I felt in my gut and could show anecdotally that there was a relationship between how people felt about their work and the organization they worked for and how they performed. I...  Read More
Aug. 23, 2013 2:04 pm
It is always interesting to me that when I see or read about what performance metrics executives should have on their dashboard there is often about a discussion about whether they should be tracking employee engagement or KPI’s (key performance indicators). As both a former human resources and operational executive my reaction is that employee engagement IS a key performance indicator. There...  Read More
Jul. 30, 2013 11:57 am
Maybe it is just the phase of the moon, but there seems to be a proliferation of situations that indicate people are struggling with understanding and respecting boundaries. A story that has gone viral is about a reporter who was terminated for comments she shared on her personal blog. Apparently initially she had taken the comments down, but decided to repost them to be true to her values. ...  Read More
Jul. 22, 2013 1:12 pm
A recent survey by the SHRM identified the following as the three biggest challenges facing human resources professionals over the next ten years: HR professionals say that the three biggest challenges facing HR executives over the next 10 years are retaining and rewarding the best employees (59%), developing the next generation of corporate leaders (52%), and creating a corporate culture that...  Read More
Jul. 9, 2013 11:21 am
Over the last weeks it has been interesting for me to see a number of discussions pop up on blog sites and social and business networking relationship sites that I belong to about the correlation between employee retention and employee satisfaction. The dialogue includes questions like: Is there a direct or indirect correlation between employee retention and employee satisfaction? Which is the...  Read More
Jul. 1, 2013 3:15 pm
It is interesting some times to see where your life and your career take you. Almost 20 years ago I made the decision to leave the corporate world and pursue my dream of opening a consulting firm. I had enjoyed a successful career in corporate human resources roles with two different large employers and in a number of locations and I felt strongly that there were better ways to work with people...  Read More
Mar. 29, 2013 11:45 am
For those in the Christian faith today is Good Friday, the day we recognize the crucifixion of Jesus Christ. I am not sure why we call it Good Friday, but that is a discussion for another day. It does represent for me a good day to contemplate, to look forward and backward at what I have achieved and what I still aspire to achieve. Over the last week or so a number of things have happened that...  Read More
Feb. 22, 2013 12:52 pm
The Wrong Paradigm Over the last week or so I have seen three different discussions from colleagues that I really respect that cause me to believe that much of our society and especially the business sector are still chasing what I fervently believe to be the wrong paradigm. In the first instance a colleague posed the question of whether or not an organization should focus on its fiscal...  Read More
Jan. 10, 2013 11:14 am
So today is January 10 of a new year. If you put any credibility into the information collected by the Gallup information (and I do) we have so far this year lost $10 billion in potential productivity from the direct and indirect effects of employee disengagement based on their estimate that disengagement costs the U.S. economy $350 billion per year. Is it just me or does that seem like a pretty...  Read More
Dec. 31, 2012 10:28 am
New Years is always interesting. You look forward and you look back, at least I do. My mentor, Freya, has taught me a lot about spending more time looking forward and less looking back. Her philosophy is incorporating the valuable lessons and leave the rest behind, every day represents a new opportunity so you should embrace it. I don’t know about the rest of you, but 2012 seemed like a...  Read More
Dec. 12, 2012 11:25 am
That statement is from the young man in the embedded video from a U.K. based movement Engaged for Growth, a national employee engagement initiative. http://www.youtube.com/watch?v=xqO3sfRZDAE I was intrigued by the elegant simplicity of the message; I was also impressed that the U.K. has recognized the importance of this phenomenon and strategy in making a difference. The young man quotes the...  Read More
Dec. 4, 2012 10:23 am
It has been a while since I have written my last blog post. I have had a chance to do some traveling, interact with a lot of family, friends and clients and reflect. The aftermath of the election continues to be interesting. It would seem that there is a sizable part of the population that is still kind of stunned on the outcome. They were sure that a return to our previous economic models would...  Read More
Nov. 10, 2012 10:49 am
What an interesting week. I had occasion to spend a good part of it in a community where I continue to have roots and connections, but where I don’t reside anymore on a fulltime basis. It was a nice visit, seeing people I care about and enjoying what the community and surrounding areas offer which is rather a lot. It was also a little bittersweet. One of the reasons I don’t reside there anymore...  Read More
Oct. 31, 2012 2:51 pm
I have been a professional change agent for more than 15 years now. I am in the business and have the avocation of trying to build different paradigms and models for how people and organizations see each other and work together. In some ways I guess that makes me an optimist. It also makes me a realist. Change is very hard for most people. People have different reasons for resisting change,...  Read More
Oct. 24, 2012 11:08 am
As many know I am not a big fan of the concept of human capital. It is not that I reject the premise of measuring performance, in fact quite the opposite I totally agree with the position taken by BlessingWhite in their new book The Engagement Equation, that true engagement only truly exists when individual’s goals and motivations are aligned with organizational objectives and goals. In my mind...  Read More
Sep. 6, 2012 10:22 am
It has been an interesting couple of weeks. I took my first real vacation in quite a while, kind of. I took two weeks and drove up to our farm in Oregon with my primary thought partner and collaborator. Her name is Freya and she is an 80 pound Rottweiler. She doesn’t say a lot, but she is quite interesting in how she sees things and views her priorities. The last few weeks have been pretty tough...  Read More
Aug. 8, 2012 9:46 am
A colleague of mine created a model some time back that she calls KindExcellence. Her premise is that kindness and excellence and forever linked and that in order to have one you must have the other. I agree with her. I have been a human resources practitioner, C level executive, and management consultant now for over thirty years, and it concerns me how we seem to be losing some of our ability...  Read More
Aug. 6, 2012 11:08 am
Your culture can be positive, empowering, poisonous, passive-aggressive or anything in between. Successful companies invest in building a purposeful culture where engagement is a daily priority and shared responsibility of individuals, managers, and executives! © BlessingWhite 2012 That quote from a recent study by international consulting firm BlessingWhite succinctly states what I...  Read More
Jul. 23, 2012 10:17 am
I apologize in advance that some of this particular post may be very personal. Although I am not a journalist, I am an author and consultant, and some measure of objectivity is probably a reasonable expectation. I found the events in Aurora, Colorado very disturbing. Not just the rather clinically executed way that they occurred, but the increasing tendency for incidents like that. I remember...  Read More
Jul. 15, 2012 11:28 am
A few years ago I had the opportunity to become certified in what was then looked at as essentially a sales training program. I was working for a credit union at the time and like a lot of other credit unions we found ourselves at a crossroads. Credit unions, properly managed and run, are not banks or banking light. Their primary purpose when they were created was to pool the resources of ...  Read More
Jun. 26, 2012 8:34 am
I realize that there may be several of you out there that wish I would stop haranguing everybody on this topic, but I continue to see evidence that we aren’t there yet. I had two different things occur yesterday that reinforced my viewpoint. A client that I work with quite closely sent me a message that was provided to him as part of a larger distribution of senior managers as a response to a...  Read More
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