Identity Verified Thinker in Business / Human Resources / Employee Relations
Mark Herbert
Mark Herbert
Mark is a Principal in the management consulting firm, New Paradigms LLC. His background includes over thirty years of combined C level executive and management consulting experience in high technology, financial services, custom publishing, and not for profits among other industries.
 
Jun. 11, 2014 1:21 pm
Caught in the Circle Over 100 years ago Frederick W. Taylor introduced the concept of scientific management to the world and unfortunately to a large extent his theories are still the foundation that much of the relationship between employer and employed are based upon. Taylor’s position is that the world is divided into two kinds of people, managers and labor. Managers think and labor does....  Read More
May 7, 2014 4:54 pm
The Problem We Need to Fix NOW! I came across a couple of things recently that unfortunately reinforced what I have known for a long time- we need to put serious energy into how we identify, train and deploy managers and leaders. A recent Gallup poll concluded that 82% of the time organizations fail to make the right choice in selecting candidates for leadership and management positions. James...  Read More
Apr. 29, 2014 11:00 am
I borrow this line from the classic song whose refrain “when will they ever learn” resonates with me to my chagrin and disappointment. Today I read another post about how the human resources department and profession are relics of a bygone time and largely obsolete. I have been involved directly and indirectly with the human resources profession; and yes I see it as a profession, for going into...  Read More
Mar. 18, 2014 12:51 pm
An interaction with a number of clients and other people over the past couple of weeks has reminded me about how important alignment is, both personally and professionally. As many know I am an advocate of and hopefully catalyst for engagement . To me engagement represents that sweet spot where the goals of the organization and the goals of the individual are aligned. I recognize that many...  Read More
Jan. 31, 2014 12:36 pm
Something to Consider I saw a quote on Facebook the other day that kind of spoke to me, it said, - It is easier to raise strong children than to try to fix broken men I agree with that concept and I also thought about my own interests and commitment to changing the social contract and promoting employee engagement . This week like every other I saw a number of things that kind of make you...  Read More
Jan. 23, 2014 2:56 pm
Understanding the Engagement Continuum My colleague Michael Beck posted a great piece the other day on why the majority of employers worldwide are doing the engagement thing wrong,addressing it reactively rather than proactively and I couldn’t agree more. Much better to build engagement into the fabric of your organization through appropriate selection and hiring, but it doesn’t stop there. ...  Read More
Jan. 14, 2014 3:25 pm
Lucy - We Got Work To Do! A colleague I deeply respect shared a couple of statistics yesterday that should give both employers and human resources professional pause; voluntary turnover (employees electing to seek other employment) was up 45% year over year from 2013 to 2012. Additionally the cost per hire was calculated at 15% higher than the previous year. Given that we hear constantly from...  Read More
Jan. 9, 2014 4:30 pm
When Will They Ever Learn… I am probably dating myself a bit by borrowing that line from the classic Peter Seeger tune, but I find myself asking that question over and over again. The they I am referring to are the leaders and managers who still don’t seem to get it. As most anyone who has read any of my stuff knows I have committed my career to building and reinforcing new models of how...  Read More
Nov. 18, 2013 11:08 am
Paradigm Shifters As anyone who has ever read anything I have written, attended a presentation, or interacted with me knows I feel we are in serious need of some paradigm shifts. I tuned into 60 Minutes last night. I still find the show entertaining if not always entirely accurate. Two different segments really captured my attention on last night’s show. The first was a segment about Warren...  Read More
Nov. 7, 2013 2:35 pm
Your Process Drives Your Results! I recognize that this statement in and of itself is not particularly profound. Indeed it represents the essence of the total quality movement. Good processes properly understood and practiced will consistently yield better results. What I still struggle with after over 30 years as an executive, manager, and consultant is why we still don’t seem to universally...  Read More
Oct. 31, 2013 2:07 pm
Who Defines Leadership? I was having a great conversation the other evening with a friend who is also my resident cynic. Growing up in the Midwest in a Latvian community (if you are unfamiliar with Latvia it is/was an Eastern European country dominated by the USSR among others) she has a natural distrust for conventional authority, corporate leaders anything else reeking of capricious (as...  Read More
Oct. 23, 2013 11:03 am
And We Still Call Them Soft Skills? Yet another survey has come out and validated what we should already know- relationships are important at work. This most recent study by HR consulting firm Ranstad reports that 8 out of 10 respondents indicating that having a good working relationship with their boss is very important to them. As a corollary the single most frequent reason cited by employees...  Read More
Oct. 14, 2013 11:57 am
A colleague of mine had a chance to attend the healthiest employers of Oregon awards program last week and he was intrigued and excited to share the ideas of the event with me. Like him I was very pleased to see organizations focusing on this area and recognizing the importance of managing health rather than health care. I would be less than candid however if I didn’t acknowledge that there...  Read More
Aug. 27, 2013 12:58 pm
I think we have a bit of a sustainability crisis that is “hiding” in plain sight. I remember when I started working in and around the area of employee engagement (we didn’t call it that then) over ten years ago. I felt in my gut and could show anecdotally that there was a relationship between how people felt about their work and the organization they worked for and how they performed. I...  Read More
Aug. 23, 2013 2:04 pm
It is always interesting to me that when I see or read about what performance metrics executives should have on their dashboard there is often about a discussion about whether they should be tracking employee engagement or KPI’s (key performance indicators). As both a former human resources and operational executive my reaction is that employee engagement IS a key performance indicator. There...  Read More
Aug. 13, 2013 2:28 pm
We have all hear of the concept of “failure to launch”, but one of our dark secrets from entrepreneurial to Fortune 50 organizations is failure to lead. Failure to lead manifests itself in a number of ways. Sometimes it is the inability or unwillingness of the senior most person or the entire senior management team to clarify an organizations direction. Other times it is the unwillingness to...  Read More
Jul. 30, 2013 11:57 am
Maybe it is just the phase of the moon, but there seems to be a proliferation of situations that indicate people are struggling with understanding and respecting boundaries. A story that has gone viral is about a reporter who was terminated for comments she shared on her personal blog. Apparently initially she had taken the comments down, but decided to repost them to be true to her values. ...  Read More
Jul. 22, 2013 1:12 pm
A recent survey by the SHRM identified the following as the three biggest challenges facing human resources professionals over the next ten years: HR professionals say that the three biggest challenges facing HR executives over the next 10 years are retaining and rewarding the best employees (59%), developing the next generation of corporate leaders (52%), and creating a corporate culture that...  Read More
Jul. 15, 2013 10:15 am
Like a lot of people I have been peripherally following the Trayvon Martin/George Zimmerman trial. I don’t think I was in the minority to see Zimmerman acquitted of all charges. I don’t think we will ever know the full story of what happened that evening. There is no question it was a tragedy. The incident and the uproar and dialogue that has occurred before, during, and now after the trial...  Read More
Jul. 9, 2013 11:21 am
Over the last weeks it has been interesting for me to see a number of discussions pop up on blog sites and social and business networking relationship sites that I belong to about the correlation between employee retention and employee satisfaction. The dialogue includes questions like: Is there a direct or indirect correlation between employee retention and employee satisfaction? Which is the...  Read More
Jul. 1, 2013 3:15 pm
It is interesting some times to see where your life and your career take you. Almost 20 years ago I made the decision to leave the corporate world and pursue my dream of opening a consulting firm. I had enjoyed a successful career in corporate human resources roles with two different large employers and in a number of locations and I felt strongly that there were better ways to work with people...  Read More
May 1, 2013 2:59 pm
While we all see, read, and scan countless blog posts on a daily basis, how many stand out? And why does a certain post stand out? Recently, I read an excellent post on Google Plus (link provided at the end of this post), and not only the title but the message have remained with me. The question posed by the post was, should we banish the word “boss” from our business vocabulary? There are so...  Read More
Mar. 11, 2013 3:25 pm
Every once in a while you read an article or see a post that makes you say “did someone really say that out loud or put that in print?” That was my reaction when I read an article quoting the CEO of the American Management Association regarding a survey of American corporate leaders that concluded that U.S. workers just don’t have what it takes. They specifically focused on areas like...  Read More
Feb. 22, 2013 12:52 pm
The Wrong Paradigm Over the last week or so I have seen three different discussions from colleagues that I really respect that cause me to believe that much of our society and especially the business sector are still chasing what I fervently believe to be the wrong paradigm. In the first instance a colleague posed the question of whether or not an organization should focus on its fiscal...  Read More
Jan. 10, 2013 11:14 am
So today is January 10 of a new year. If you put any credibility into the information collected by the Gallup information (and I do) we have so far this year lost $10 billion in potential productivity from the direct and indirect effects of employee disengagement based on their estimate that disengagement costs the U.S. economy $350 billion per year. Is it just me or does that seem like a pretty...  Read More
Dec. 31, 2012 10:28 am
New Years is always interesting. You look forward and you look back, at least I do. My mentor, Freya, has taught me a lot about spending more time looking forward and less looking back. Her philosophy is incorporating the valuable lessons and leave the rest behind, every day represents a new opportunity so you should embrace it. I don’t know about the rest of you, but 2012 seemed like a...  Read More
Dec. 12, 2012 11:25 am
That statement is from the young man in the embedded video from a U.K. based movement Engaged for Growth, a national employee engagement initiative. http://www.youtube.com/watch?v=xqO3sfRZDAE I was intrigued by the elegant simplicity of the message; I was also impressed that the U.K. has recognized the importance of this phenomenon and strategy in making a difference. The young man quotes the...  Read More
Dec. 4, 2012 10:23 am
It has been a while since I have written my last blog post. I have had a chance to do some traveling, interact with a lot of family, friends and clients and reflect. The aftermath of the election continues to be interesting. It would seem that there is a sizable part of the population that is still kind of stunned on the outcome. They were sure that a return to our previous economic models would...  Read More
Oct. 31, 2012 2:51 pm
I have been a professional change agent for more than 15 years now. I am in the business and have the avocation of trying to build different paradigms and models for how people and organizations see each other and work together. In some ways I guess that makes me an optimist. It also makes me a realist. Change is very hard for most people. People have different reasons for resisting change,...  Read More
Oct. 24, 2012 11:08 am
As many know I am not a big fan of the concept of human capital. It is not that I reject the premise of measuring performance, in fact quite the opposite I totally agree with the position taken by BlessingWhite in their new book The Engagement Equation, that true engagement only truly exists when individual’s goals and motivations are aligned with organizational objectives and goals. In my mind...  Read More
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